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“Hidden Gem” 3 of 5 stars
Review of Quality Inn

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Quality Inn
Ranked #2 of 12 Hotels in Rosemead
Naperville, Illinois
Level Contributor
120 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
“Hidden Gem”
3 of 5 stars Reviewed May 23, 2013

It's quite hidden with a small sign. This hotel looks pretty new. There are security camera's on each floor which makes me feel safe. The front desk agent who checked me in was very nice, she is indeed equipped with great customer service. The room was kinda small to be a suite, I even checked to make sure, all the space was pushed in the bathroom, which for me doesn't make any sense. The lightning in the bathroom should be improved, it's a little bit dark. The staff agent working night should learn great skill from the lady who works in the morning. Comfortable stay, will stay again.

  • Stayed May 2013, traveled solo
    • 4 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank rdz18
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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66 reviews from our community

Traveler rating
    14
    27
    16
    4
    5
See reviews for
19
15
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13
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (11)
Date | Rating
  • English first
  • Portuguese first
  • Spanish first
  • Any
English first
Yelm, Washington
Level Contributor
75 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
4 of 5 stars Reviewed May 21, 2013

Don't be put off from staying at this hotel because of the surrounding area. It was clean, well decorated and the staff was friendly. We were visiting friends in the area and it was close to their homes, so it was a good place for us.

  • Stayed April 2013, traveled with family
    • 3 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
2 Thank Sharon N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed April 3, 2013 via mobile

I stay at Comfort Inn & Suites, as well as there sister chains often. I usually find their locations clean and staffed with friendly and helpful people. This one being the exception...
This place is dirty and in ill repair! After spending 10 minutes scrubbing the crusty coffee pot in the dark as half of the lightbulbs in the room are burnt out (probably to hide more dirt) the cleaning lady starts pounding on my door at 9am yelling that I am checking out today!! Disappointing experience, I hope this is not what I can expect from this chain hotel in the future

  • Stayed April 2013
    • 2 of 5 stars
      Value
    • 2 of 5 stars
      Location
    • 2 of 5 stars
      Rooms
    • 2 of 5 stars
      Cleanliness
    • 1 of 5 stars
      Service
Helpful?
Thank Mjhorner
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dayton, Ohio
Level Contributor
4 reviews
4 of 5 stars Reviewed March 10, 2013

Stay was enjoyable. Check-in and check out was seamless. Staff was friendly. Rooms appeared to be fairly clean. Breakfast fairly good, similar to other hotels in area. Breakfast area spotless due to attendant (dollar bills under tray indication opportunity to leave tips). Enjoyed Direct TV in the rooms, but agree that they should be replaced with flat panel TV's. Staff responsive to supplying linens and extras. Price paid on website reasonable. Would stay here again.

  • Stayed March 2013, traveled with family
    • 4 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank 5miko
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed November 27, 2012

I'm staying in the room as I write this. If I were not staying here for work with other coworkers in the same room I would leave. The bed is covered in hair, one or two strands would be acceptable I guess but it's really just covered. Gross. And the dirty blanket is all ripped up. The drapes are sheer, I prefer darkness when trying to sleep. As others have said, request a room in the back, the road noise is quite loud. The bathroom is horribly dirty.

  • Stayed November 2012
    • 3 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 2 of 5 stars
      Rooms
    • 1 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
1 Thank Slwrtc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Aurora, Colorado
Level Contributor
33 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
3 of 5 stars Reviewed September 11, 2012

This hotel could be good or even excellent if they took care of the little things. Bathroom grout is very gross. TV's in the rooms need to be replaced with HD flat panels. Hot breakfast items need to be done better. The help was more interested with chatting with each other than taking care of the customers or the food setup. The fruit did not look very good and no one ate it. The same fruit was put out the second day. Scrambled eggs looked more like egg soup. Over all our stay was ok. Location was Good. Again just the attention to the little things.

  • Stayed September 2012, traveled with friends
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 2 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 2 of 5 stars
      Service
Helpful?
1 Thank tf1965
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hercules, California
Level Contributor
15 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 stars Reviewed August 2, 2012

Booked this room for an overnight stay to appear on "Kitchen Nightmares" and "The Price is Right". Check in was seamless. Booked online through Kayak. Lobby was clean. Girl behind the counter was nice and fast. Saw the area where breakfast is served. We checked out before breakfast, but the area looked nice and clean. When we got to the room, it was very clean. Good size for just 2 of us. Very nice looking. The TV was a little annoying in the sense that it only went up so high on the volume. I guess there is a limit set by the hotel in order to keep guests from blaring the TV, but once you turned the AC on, you could barely hear some programs. Room had a sofa in it. That was cool. Micro refrigerator and microwave included. All in all, a very nice room at a very good price. Only took about 20 minutes to get from the hotel to CBS Studios on Beverly.

  • Stayed July 2012, traveled with friends
    • 4 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
1 Thank Joe B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Quality Inn

Property: Quality Inn
Address: 9488 Valley Blvd, Rosemead, CA 91770-1560 (Formerly Comfort Suites Rosemead)
Phone Number:
Location: United States > California > Rosemead
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Wheelchair access
Hotel Style:
Ranked #2 of 12 Hotels in Rosemead
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Quality Inn 2.5*
Number of rooms: 68
Reservation Options:
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Also Known As:
Comfort Suites Rosemead Hotel Rosemead
Rosemead Comfort Suites

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