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“HORRIBLE CUSTOMER SERVICE”

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Rodeway Inn Wine Country
Ranked #5 of 10 Hotels in Rohnert Park
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“HORRIBLE CUSTOMER SERVICE”
Reviewed April 12, 2011

I called yesterday and asked for a special group rate for my soccer team for Saturday the 16th- Sunday. I was quoted $39.99 per room, given a name to confirm and I called back today to book the rooms and the manager "kindly" told me there was no way he could give it to us for $39.99, argued with me and said I could just find another motel in the area. Well I guess I will. What horrible customer service!!!!!

Stayed April 2011
Helpful?
1 Thank lcoopwood
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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180 reviews from our community

Traveler rating
    40
    32
    32
    31
    45
See reviews for
38
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    3 of 5 bubbles
  • Rooms
    3 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (43)
Date | Rating
  • English first
  • German first
  • Italian first
  • Any
English first
somwhere in the southwest
Level Contributor
53 reviews
52 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
Reviewed December 16, 2010

the surrounding neighborhood is a bit 'aged', (Rohnert Park, after all, was one of the first 'ground up' suburbs planned in northern california, and the architecture tells it.)its also, 2 or three generations removed from the original purchasers of the real estate, and like thornton, CO, or similar areas, is getting the same 'bored inherited grandkids causing minor hassles).--with that said, however, if you make your reservation online, yo uwill generally get a good deal..They are also one of the few hotels in the area that doesn absolutely demand a CC# on check-in(tho you DO have the option).--the breakfast is one of the better ones for rodeway.----with that said, the same family-(the bhaktis, NOT the patels, as an earliet poster implied), also owns the 'budget' motel on the same parcel of land, and sometimes the tweaker hassles at the budget 'bleed' over to rodeway (not often, tho). the pool is alwasy clean, and the staff is always freiendly, and patient.--Its probably the best budget motel in 6 counties.

Stayed December 2010, traveled on business
Helpful?
1 Thank legendaryrob
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lake Tahoe
Level Contributor
41 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
Reviewed October 10, 2010

The room was clean but many things were a bit off. The bed was less than comfortable, the toilet ran, the TV remote had minor issues, the bath didn't drain, the Continental breakfast was minimal, and the wireless didn't work in my building. Overall, it was still worth the price considering the high priced competition. The aircon worked okay, the place was quiet and safe, and the fridge and microwave came in handy. Next time I'll use all the money I saved and upgrade to somewhere else.

  • Stayed October 2010, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank MrWayne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these Rohnert Park hotels

Cloverdale, Canada
Level Contributor
118 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 69 helpful votes
Reviewed September 14, 2010

We arrived late at the hotel and the guy at the desk could barely bother to help us. It took us about 5 minutes to find our actual room because his directions were awful.

They didn't have the room that we originally needed so they put us in another one that was tiny and the shades were off the lights, the bed was so uncomfortable and our neighbours felt like they were in our room when they talked or flushed the toilet.

We weren't told about the free breakfast and didn't feel they wanted our business. Seems like a hotel for people on the road - needing to leave early.

Price is one thing but I paid the same ofr a great room in Reno.... so it depends on your perspective.

  • Stayed September 2010, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank CaitieBC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fremont, California
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed September 2, 2010

The rooms are great. The price was unbelievable. I couldn't believe there is a deal like this in Sonoma county. To make it short we were just coming in to visit family and old friends in rohnert park and stayed at the Rodeway Inn and it was almost like home away from home. Great service, Great breakfast, and the service was outstanding. We had the convience of all sorts of resturants near by walking distance. This was an amazing stay and trip. To others I would really reccommend the hotel they will love this place.

  • Stayed September 2010, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Daisydlopezlopez
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Francisco, CA
Level Contributor
76 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
Reviewed August 1, 2010

This is a chain motel next to a busy freeway. It's a convenient location for Sonoma, but hardly a pretty one. The key is getting a good rate. I did this by going to the Choice website and entering my AAA discount.

I paid $46 plus tax on a Saturday for a small room with one double bed (not a queen as advertised). Even the clerk who checked me in was surprised. He said he'd just rented a room for $190. (I would not have been happy for $190). He did honor my request for non-smoking and upstairs, which I appreciated.

Breakfast is bagels and a few bins of cereal. Rooms have microwaves and fridges, and are very clean. Not that quiet, but the fan worked fine.

  • Stayed July 2010, traveled solo
    • Value
    • Location
    • Cleanliness
    • Service
Helpful?
1 Thank itsWindy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Prosperity
Level Contributor
25 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed July 26, 2010

I just read other reviewers who got great deals at this hotel, but they charged me $89 for a very small room with one double bed. And this was supposed to be a AAA rate! I'm very disappointed to discover this.

This was the WORST place we stayed during our entire trip. The room was small, the bed was not comfortable and the pillows were so flat, I had to double mine to sleep on it. The breakfast was only cereal and breads. The girl working the breakfast couldn't even speak English. I asked for milk and she didn't understand me.

If this is the best hotel in Rohnert Park, I'd hate to see the others!

  • Stayed July 2010, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank lovestotravel096
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Rodeway Inn Wine Country

Property: Rodeway Inn Wine Country
Address: 6288 Redwood Dr, 101 S Rohnert Expressway Exit, Rohnert Park, CA 94928-2019
Phone Number:
Location: United States > California > Sonoma County > Rohnert Park
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
Ranked #5 of 10 Hotels in Rohnert Park
Price Range (Based on Average Rates): $
Hotel Class:2 star — Rodeway Inn Wine Country 2*
Number of rooms: 140
Reservation Options:
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Also Known As:
Rodeway Inn Wine Country Hotel Rohnert Park
Rodeway Inn Rohnert Park
Rohnert Park Rodeway Inn
Rodeway Inn Wine Country Rohnert Park, Sonoma County, CA

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