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“OK Comfort Suites” 3 of 5 stars
Review of Holiday Inn Express Rocklin - Galleria Area

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Holiday Inn Express Rocklin - Galleria Area
Ranked #2 of 6 Hotels in Rocklin
Charlotte, North Carolina
Level Contributor
39 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
“OK Comfort Suites”
3 of 5 stars Reviewed April 12, 2014

Plenty of parking, hotel was mostly empty. Rate was cheap compared to other nearby locations! The hotel is set back from the highway but easy to find. Room was clean and had microfridge and coffee maker. There was a phone in the bathroom so you can talk while you....?? The breakfast was the standard Choice Hotel spread (with NASTY powered eggs). Pool was closed for the season. The lobby was under renovation during my visit. The rooms need to be renovated soon as they were sort of old. Not sure if I would stay here again unless the price was right!

  • Stayed March 2014, traveled on business
    • 5 of 5 stars
      Value
    • 2 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
2 Thank Hippo5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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55 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (15)
Date | Rating
  • English first
  • Any
English first
Prescott, Arizona
Level Contributor
332 reviews
76 hotel reviews
common_n_hotel_reviews_1bd8 151 helpful votes
5 of 5 stars Reviewed January 11, 2014

Very quiet location (had a room in the front). The staff was very helpful. Breakfast offered the normal choices for a Comfort Suite. Room had plenty of room to spread out. Only minor issue was not recognized as member of Choice Hotel group.

  • Stayed January 2014, traveled as a couple
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank travelsbyrail
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sunnyvale, CA
Level Contributor
341 reviews
76 hotel reviews
common_n_hotel_reviews_1bd8 1,340 helpful votes
4 of 5 stars Reviewed December 23, 2013

We stayed Saturday December 21 at the Comfort Suites Galleria Roseville, located near the intersection of highway 65 and Galleria Blvd. The Galleria is a gigantic shopping mall on the other side of the freeway in Roseville, and despite the name of the hotel, is not within walking distance of this hotel. In fact the hotel is not even in Roseville, but is in Rocklin, which has a bit less panache than Roseville.

This is a typical Comfort Inn Suites designed hotel, with the landmark roof trim, three stories, with yellow and red sections recognizable from a half mile away on the other side of the freeway. The back of the hotel and swimming pool faces the freeway interchange, a common feature of Comfort Inns.

Plentiful parking surrounds the building on all sides, with closed cameras on both the main entrance and the side exits. Side exits at night require electronic card keys. These are not only for security purposes, but also to deter guests from carrying away the 30" flat screen TVs in the middle of the night through the side entrances. The TVs have a label warning that the units will not work outside of the hotel. And there is a Rocklin police bulletin on the front desk warning guests not to leave valuables overnight in their parked cars. Not the best of neighborhoods.

This hotel has lighted and carpeted interior corridors, with both stairs and an elevator to reach the 2nd and 3rd floors. The lobby had a christmas tree with two sets of leather chairs and couches, under a cathedral ceiling with chandeliers. Very spiffy.

We got room 122, on the bottom floor about mid way down the corridor from the lobby and the side exit - a good spot, as not too much noise from either side. And it faced the highway, which was also good, as the parking lot on the entrance side was filled with cars, while the parking on the highway side was completely empty. In the summer this might not be an optical spot, as there could be kids making noise playing in the small shallow wading pool next to the jacuzzi.

Our room had the bathroom closest to the hallway, a closet, the loveseat partition area, and then the king size bed next to a heater a/c ventilator on the window. The a/c was noisy, but the windows had good weatherstripping and kept the highway drone to a minimum. Both sheer and blackout curtains on the windows, and it is needed, to keep out the shine from the brightly lighted parking lot at night.

Along the far side were a 33" refrigerator, with a microwave and coffee maker on top, a 29" flatscreen TV with HBO, over a long low dresser with 4 drawers. Next to that was a 30" by 44" desk, with a desk lamp, and a three plug electrical connection, and an ethernet cable to connect to your laptop. Not one, but two push button desk phones in the hotel room. Wifi access is good, and they even have a business center with a pc, fax machine and printer, free of charge to guests.

The king size bed had 5 small pillows, sheet, blanket, and comforter, surrounded on both sides by nightstands each with nightlights. Furniture was not fancy but relatively new, and met the requirements of a comfortable and quiet stay. Very clean and neat.

Interior connecting door with a large gap on the bottom, but we didn't hear any noise from next door. The door brake on the room door to the hallway didn't work well, causing the door to bang loudly every time it closed.

Closet had an iron and ironing board, along with the usual two piece hangers, to deter guests from stealing the clothes hangers to use at home. Full length mirror on the oversized closet door.

Bathroom had the long sink in the same room as the toilet and bath/shower. Equipped with hairdryer, and vinyl shower curtain. Looked like a formica sink, not a granite sink, of the style from the previous century. Toilet low enough for toddlers. Full length mirrors
in the bathroom, over the sink and in front of the toilet, on the inside of the outward opening bathroom door.

Bathtub drain plug was spring loaded, with no way to keep it in the down position except by using the heel of one's foot, when running the water. No vent fan, and the toilet was noisy when flushing. At least one floor tile on the backboard of the bottom of the wall was missing, but otherwise everything was clean and tidy.

From 630am to 930am they have a hot breakfast in a very spacious and clean breakfast room, with CNN news on the overhead TV. At least 10 square tables, each with 2 or 4 chairs. We had sausage and scrambled eggs with orange juice, while others used the waffle maker. Other items included pastries, bagels, cereal, instant sweetened oatmeal, apples and oranges. Coffee, orange and apple juice.

There is a coin operated washer/dryer room, together with a snacks machine, and a soda machine. You can purchase detergent from the front desk. Outside was a small pool and jacuzzi in the back facing the freeway, with several lounge chairs and sun umbrellas.

Service from the front desk was outstanding. I needed to get some Christmas wrapping paper on the morning of our departure, and the front desk clerk not only directed me to a party supply shop, but called to make sure they had the item in their inventory.

There are not many places within walking distance to eat around this hotel, as it is a commercial center for mattress, furniture and massage outlets. The hotel card key comes with a 10% off Cattlemans Restaurant which is 2.5 miles away on the other side of Highway 80 . Next door is a Sleep Train mattress center, and across the street is the Five Star Shopping Mall, anchored by Harbor Freight tool store and Scandinavian Design Furniture. Next to the Sleep Train is Isumi Sushi, which I should have tried instead of Olive Garden in the Galleria Mall a mile and a half away next time

10 minutes walk down the street is a KFC, and a little farther is Mongolian BBQ in the Willowrock shopping center next to Stanford Ranch Blvd. Across the six lane Stanford Ranch Blvd is the Stanford Ranch shoppng center with a McDonalds and a Rubios, about a 15 minute walk from the hotel.

Due to Christmas, the area around the Galleria Mall across the Freeway 65 interchange was gridlock with cars, as was Stanford Ranch shopping center directly on the other side of Stanford Ranch Blvd. You take your life into your hands trying to walk across the six lane boulevards at night.

We use our Comfort inn points to get a free room -not too much of a bargain, as we had to spend some $12000 with the comfort inn credit card to get a one night $77 room, after the 10% AAA discount. And the room point rates go up a 1000 pts every few years. Alternatively we could have gained enough points from paying 12 nights in a Comfort inn to get this free room. And the points expire 2 calendar years after they are earned. Which is why I am switching from a Comfort inn's credit card to an Alaska airlines credit card.

Room Tip: Rooms facing the entrance would have the morning sun, but face parked cars on the ground floor. Roo...
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  • Stayed December 2013, traveled as a couple
    • 5 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank robert c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Francisco, California
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed October 6, 2013

Stayed for 1 night on business. First hotel room, 310, had hair on the toilet seat (eeeeew!!), on the sink counter, in the tub, and attached to the hair dryer. The room smelled like a dirty bathroom. The outlet port on the desk did not work. Went to turn down bed and again with the hair on the pillow, a red stain on the comforter, and another clear stain near the blood-like stain. Asked to switch rooms, was given an excuse that the housecleaning staff were busy the day before. Um - so I got a dirty room? Just foul. BTW, I have absolutely no nose, so if that room smelled badly to me, I can only imagine what it must be like for those who can smell. Clerk also mentioned I was the 2nd person to complain that night.

New room: grout on bathroom floor was loose, as in gravel. Toilet had some kind of gunk on the seat. And again, stains on the green comforter. Just disgusting. Mentioned it to the desk staff and I got an "I'm sorry, hopefully your stay next time will be better". Ahem. What next time?

It didn't help that the fridge in the 2nd room (room 201) ran all night. And I suppose it's not the hotel's fault (other than thin walls) that at 2am, a couple of drunks were obnoxiously loud in the hall.

Continental breakfast is standard cheap hotel fare. I grabbed a half-green orange and left.

I absolutely WILL NOT stay there ever again. Beyond terrible.

Room Tip: Choose a different hotel.
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  • Stayed October 2013, traveled on business
    • 1 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 1 of 5 stars
      Sleep Quality
    • 1 of 5 stars
      Rooms
    • 1 of 5 stars
      Cleanliness
    • 1 of 5 stars
      Service
Helpful?
2 Thank travln1234
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these Rocklin hotels

Dallas, Texas
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed September 18, 2013

I stayed at this Comfort Suites for business. Upon checking in, it appeared that the hotel is run independently (franchised) by a family. They were not welcoming whatsoever. The hotel was also very quiet... hardly any guests...

Upon entering the room, I noticed how poor the furnishings were, and laying on the bed was horrible... very very uncomfortable, with the smallest pillows I have ever seen. All of the furniture was very low to the ground; I almost felt as if I were in Europe. The bathtub was worn with embedded dirt. A cheap microwave and refrigerator made this room a "suite".

At 2 am, I awoke with the sound of banging on my window. It was a palm tree; who fronds were hitting the window so hard from the wind. Due to this noise, I had to switch rooms.

I called to the front desk, and let it ring a dozen times with no answer.

I layed in bed the rest of the night, and went to the front desk at 6 am. I told him my problem and the desk clerk said that I called down with no answer. I changed rooms, and on my second night, I had a strong smell of urine in the room.

I checked out the next morning, and told the front desk manager my issues. He did not apologize, but said that the carpet in the room may have needed cleaning.

Never never again and stay away.





I needed to switch rooms.

  • Stayed September 2013, traveled on business
    • 2 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 1 of 5 stars
      Sleep Quality
    • 1 of 5 stars
      Rooms
    • 2 of 5 stars
      Cleanliness
    • 1 of 5 stars
      Service
Helpful?
2 Thank mkline62
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manteca, California
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed September 16, 2013

I work at a choice hotel and this place was awful. If our hotel looked like this we would have our regional down our backs in no time.
We were here for the BMX State Finals.
Starters: The door was not flush with the wall so you could see into our room a little from the hallway, the bathroom counter was not wiped down (hair, crumbs, toothpaste) and everything was visible, mirror was not cleaned. Around 9:30pm we got back to the room. Turned a pillow over and blood was on the pillow case. We went to take it off and the blood was on the pillow as well. The case was never changed, just turned over. The reason I was told at the front desk was because housekeeping only works from 7am to 12 noon. Now I want to know, was the bedding reused as well? Apparently, that gives them reason to only do as little as possible. My husband an I went to my mother-in-laws room and checked everything there. Not as dirty but the same. I refuse to stay here again.

Room Tip: If you want a clean room, look somewhere else.
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  • Stayed September 2013, traveled with family
    • 1 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 1 of 5 stars
      Sleep Quality
    • 1 of 5 stars
      Rooms
    • 1 of 5 stars
      Cleanliness
    • 1 of 5 stars
      Service
Helpful?
1 Thank lawandajoy2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tucson, Arizona
Level Contributor
26 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
1 of 5 stars Reviewed June 19, 2013

My wife and I have been Choice Hotel fans for many years. Over the last few years we have seen a steady decline in the quality at all of their properties we have visited (probably 20+ over the last 4 years). This one is no different. We found a stain on one of the walls that looked like blood. The toiletries were from China and the lotion was about 1/10 full. No one had bothered to replace it. The whole place looks a little threadbare. For $100 or so, including tax, you can do a lot better. I don't know what country the owners come from but I can only imagine that whoever represents Choice Hotels that checks their properties must come from the same part of the world.

Room Tip: Try another hotel.
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  • Stayed June 2013, traveled on business
    • 1 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 2 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 1 of 5 stars
      Cleanliness
    • 2 of 5 stars
      Service
Helpful?
1 Thank Marbarlet
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Rocklin - Galleria Area

Property: Holiday Inn Express Rocklin - Galleria Area
Address: 6830 Five Star Blvd, Rocklin, CA 95677-2660 (Formerly Inn at Roseville Galleria)
Phone Number:
Location: United States > California > Rocklin
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 6 Hotels in Rocklin
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Rocklin - Galleria Area 2.5*
Number of rooms: 70
Official Description (provided by the hotel):
Welcome to the Holiday Inn Express Rocklin hotel. The Holiday Inn Express Rocklin hotel offers a superb location close to casino excitement, championship golf, award winning wineries and world class dining. From arts and culture to blissful spas, the area offers memorable experiences and activities for all interests. There is no shortage of things to do in Rocklin. Just a few blocks from the Holiday Inn Express Rocklin hotel find tantalizing menus at Cheesecake Factory, P.F. Changs, Il Fornaio, Ruths Chris, and Buca Di Beppo just to name a few. And for your shopping needs you will find everything you need and want at the Westfield Galleria Mall! When in Rocklin, CA, do not miss out on the undiscovered Placer County Wine Trail. Visit the Joss House Museum Sunsplash and Golfland and, if you are feeling lucky Thundervalley Casino is a must! ... more   less 
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Also Known As:
Comfort Suites Rocklin
Rocklin Comfort Suites

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