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“Meager breakfast compared to others”

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Surestay Plus Hotel By Best Western Rocklin
Ranked #5 of 6 Hotels in Rocklin
Reviewed February 3, 2014

Nice motel, clean. Well located.
But ran out of bagels by 6:30 am, and no peanut butter nor cream cheese as spreads (and some protein). Dismal breakfast offering compared to other motels (Kinda felt like a promise of breakfast, then a "bait-and-switht"....)

Room Tip: beware close to elevators. partying and smoking in hallways half the night.
See more room tips
  • Stayed: January 2014, traveled with family
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1  Thank Lois94901
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Braham D, General Manager at Surestay Plus Hotel By Best Western Rocklin, responded to this reviewResponded February 7, 2014

Let me start by thanking you for completing our Guest Survey regarding your recent stay at our property.

I apologize for not exceeding your expectations. We strive to ensure each and every guest experience is satisfying.

Please know that we are taking your feedback to heart and focusing on improving. It is our hope that you will give us another opportunity to serve you.

I hope that you will give us another opportunity to serve you.

Again , I apologize for the inconvenience during you stay and hope to see you during your next visit.

If I can provide any assistance, don't hesitate to contact me directly (916) 632-3366

Sincerely
Braham Dev
General Manager
Heritage hotel group
bdev@heritagehotelgroup.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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67 - 73 of 113 reviews

Reviewed December 10, 2013

We've stayed here more than once and it is a great location just off highway 80. Price is amazingly low for the quality of the accommodations. Nothing within walking distance but many good restaurants within a couple of miles.

  • Stayed: December 2013, traveled as a couple
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Thank sharon33191
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Braham D, Manager at Surestay Plus Hotel By Best Western Rocklin, responded to this reviewResponded December 11, 2013

Let me start by thanking you for completing our Guest Survey regarding your recent stay at our property.

Your feedback is very much appreciated and I can assure you that my staff and I use this information to do every thing possible to create an enjoyable experience for each of our guests. We hope to see you again.

If we can be of assistance in the future, don't hesitate to contact us at (916) 632-3366

Sincerely
Braham Dev
General Manager
Heritage hotel group
bdev@heritagehotelgroup.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 22, 2013

I'm a writer, and find Heritage Inn Express in Rocklin a fine place to work in peace and quiet, with considerate, friendly staff and personable manager. It's also close to where my two boys go to school, and convenient for them to visit.

  • Stayed: November 2013, traveled solo
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    • Location
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    • Service
Thank Charles C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Braham D, Manager at Surestay Plus Hotel By Best Western Rocklin, responded to this reviewResponded November 26, 2013

Let me start by thanking you for completing our Guest Survey regarding your recent stay at our property.

Your feedback is very much appreciated and I can assure you that my staff and I use this information to do every thing possible to create an enjoyable experience for each of our guests. We hope to see you again.

If we can be of assistance in the future, don't hesitate to contact us at (916) 632-3366

Sincerely
Braham Dev
General Manager
Heritage hotel group
bdev@heritagehotelgroup.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 25, 2013 via mobile

We booked a room using united miles. Unfortunately there was a fire in the Rocklin area so the hotel smelled of smoke (not its fault), but the hotel itself is pretty run down and has an interesting clientele (guy in a wife-beater t-shirt walking in with a 6 pack of beer). We decided to move down the road to a less smoky location, but also to find a hotel that was a bit more upscale.

Stayed: October 2013
1  Thank FredPV
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Braham D, Manager at Surestay Plus Hotel By Best Western Rocklin, responded to this reviewResponded October 29, 2013

Let me start by thanking you for completing our Guest Survey regarding your recent stay at our property.

I apologize for not exceeding your expectations. We strive to ensure each and every guest experience is satisfying.

Please know that we are taking your feedback to heart and focusing on improving. It is our hope that you will give us another opportunity to serve you.

I hope that you will give us another opportunity to serve you.

Again , I apologize for the inconvenience during you stay and hope to see you during your next visit.

If I can provide any assistance, don't hesitate to contact me directly (916) 632-3366

Sincerely
Braham Dev
General Manager
Heritage hotel group
bdev@heritagehotelgroup.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 15, 2013 via mobile

I was given a room that was occupied by someone else, walked in to find someone in the bed. Check in took way to long and was told I needed to come back in a hour to sign the paper. The room was disgustingly dirty. The mattress was ripped and stained. The sheets had blood stains and appeared as if they were dirty. There was fecal matter from I hope a dog on the elevator floor. I have enclosed photos as they are worth a thousand words.

The police squad of 5 cars was there in at 6:00 AM. You couldn't pay me to stay in this motel again.

Stayed: October 2013, traveled on business
2  Thank miskacat01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Braham D, Manager at Surestay Plus Hotel By Best Western Rocklin, responded to this reviewResponded October 15, 2013

Let me start by thanking you for completing our Guest Survey regarding your recent stay at our property.

I apologize for not exceeding your expectations. We strive to ensure each and every guest experience is satisfying.

Please know that we are taking your feedback to heart and focusing on improving. It is our hope that you will give us another opportunity to serve you.

I hope that you will give us another opportunity to serve you.

Again , I apologize for the inconvenience during you stay and hope to see you during your next visit.

If I can provide any assistance, don't hesitate to contact me directly (916) 632-3366

Sincerely
Braham Dev
General Manager
Heritage hotel group
bdev@heritagehotelgroup.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 10, 2013

We have stayed at this budget hotel several times and this is our third review. Our king bed room is always clean and comfortable but this time they did not give us a microwave or frig, even though we requested them. There are lots of people who live here permanently so there are some drawbacks. The breakfast has deteriorated since we first started staying here. By 7:15 AM the breakfast food is almost completely gone--only bread, cereal and toaster waffles left. Even the juice was gone. No one comes to replenish the food table. The staff is helpful but there are always a lot of people hanging around. Still---it is definitely a bargain and our room is always comfortable. Wifi is good. Suggestion to hotel--use regular king sheets for the king beds, not California king sheets which are too small and come off in the night. If you do not require luxury and want a clean, budget room--Heritage Inn is still a bargain.

Room Tip: Ask for a room on the back side away from the highway.
See more room tips
  • Stayed: October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank hotgrandmacwt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Braham D, Manager at Surestay Plus Hotel By Best Western Rocklin, responded to this reviewResponded October 15, 2013

Let me start by thanking you for completing our Guest Survey regarding your recent stay at our property.

I apologize for not exceeding your expectations. We strive to ensure each and every guest experience is satisfying.

Please know that we are taking your feedback to heart and focusing on improving. It is our hope that you will give us another opportunity to serve you.

I hope that you will give us another opportunity to serve you.

Again , I apologize for the inconvenience during you stay and hope to see you during your next visit.

If I can provide any assistance, don't hesitate to contact me directly (916) 632-3366

Sincerely
Braham Dev
General Manager
Heritage hotel group
bdev@heritagehotelgroup.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 7, 2013

We enjoyed our stay, lots of cute retirees, families and a boys sports team that wiped out the nice little breakfast which helped us start our day. Staff was quick to fix and accommodate. Walking distance to food.

  • Stayed: September 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Carmen_Ka-ana-ana
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Braham D, Manager at Surestay Plus Hotel By Best Western Rocklin, responded to this reviewResponded September 13, 2013

Let me start by thanking you for completing our Guest Survey regarding your recent stay at our property.

Your feedback is very much appreciated and I can assure you that my staff and I use this information to do every thing possible to create an enjoyable experience for each of our guests. We hope to see you again.

If we can be of assistance in the future, don't hesitate to contact us at (916) 632-3366

Sincerely
Braham Dev
General Manager
Heritage hotel group
bdev@heritagehotelgroup.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Surestay Plus Hotel By Best Western Rocklin

Address: 4480 Rocklin Rd, Rocklin, CA 95677-2835
Phone Number:
Location: United States > California > Rocklin
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #5 of 6 Hotels in Rocklin
Price Range: $67 - $103 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Surestay Plus Hotel By Best Western Rocklin 2*
Number of rooms: 100
Official Description (provided by the hotel):
This hotel in Rocklin, California is located near Sacramento between San Francisco and Reno, Nevada. We are also one of the closest hotels to Sierra College in Rocklin, California which is perfect for students, sports groups and visitors. Our spacious, non-smoking hotel is also within walking distance of shopping and restaurants. We are located near the Thunder Valley Casino, Roseville Galleria Shopping Mall, Golfland SunSplash, Top Golf, and the All American Speedway. ... more   less 
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Also Known As:
Heritage Inn Express Rocklin Hotel Rocklin
Heritage Hotel Express Rocklin

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