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“Meager breakfast compared to others” 3 of 5 stars
Review of Heritage Inn Express Rocklin

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Heritage Inn Express Rocklin
Ranked #5 of 6 Hotels in Rocklin
San Rafael, California
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Meager breakfast compared to others”
3 of 5 stars Reviewed February 3, 2014

Nice motel, clean. Well located.
But ran out of bagels by 6:30 am, and no peanut butter nor cream cheese as spreads (and some protein). Dismal breakfast offering compared to other motels (Kinda felt like a promise of breakfast, then a "bait-and-switht"....)

Room Tip: beware close to elevators. partying and smoking in hallways half the night.
See more room tips
  • Stayed January 2014, traveled with family
    • 3 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
1 Thank Lois94901
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Braham D, General Manager at Heritage Inn Express Rocklin, responded to this review, February 7, 2014
Let me start by thanking you for completing our Guest Survey regarding your recent stay at our property.

I apologize for not exceeding your expectations. We strive to ensure each and every guest experience is satisfying.

Please know that we are taking your feedback to heart and focusing on improving. It is our hope that you will give us another opportunity to serve you.

I hope that you will give us another opportunity to serve you.

Again , I apologize for the inconvenience during you stay and hope to see you during your next visit.

If I can provide any assistance, don't hesitate to contact me directly (916) 632-3366

Sincerely
Braham Dev
General Manager
Heritage hotel group
bdev@heritagehotelgroup.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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99 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (30)
Date | Rating
  • English first
  • Portuguese first
  • Any
English first
Truckee, California
Level Contributor
284 reviews
57 hotel reviews
common_n_hotel_reviews_1bd8 96 helpful votes
5 of 5 stars Reviewed December 10, 2013

We've stayed here more than once and it is a great location just off highway 80. Price is amazingly low for the quality of the accommodations. Nothing within walking distance but many good restaurants within a couple of miles.

  • Stayed December 2013, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank sharon33191
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Braham D, Manager at Heritage Inn Express Rocklin, responded to this review, December 11, 2013
Let me start by thanking you for completing our Guest Survey regarding your recent stay at our property.

Your feedback is very much appreciated and I can assure you that my staff and I use this information to do every thing possible to create an enjoyable experience for each of our guests. We hope to see you again.

If we can be of assistance in the future, don't hesitate to contact us at (916) 632-3366

Sincerely
Braham Dev
General Manager
Heritage hotel group
bdev@heritagehotelgroup.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sacramento, California
1 review
4 of 5 stars Reviewed November 22, 2013

I'm a writer, and find Heritage Inn Express in Rocklin a fine place to work in peace and quiet, with considerate, friendly staff and personable manager. It's also close to where my two boys go to school, and convenient for them to visit.

  • Stayed November 2013, traveled solo
    • 5 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank Charles C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Braham D, Manager at Heritage Inn Express Rocklin, responded to this review, November 26, 2013
Let me start by thanking you for completing our Guest Survey regarding your recent stay at our property.

Your feedback is very much appreciated and I can assure you that my staff and I use this information to do every thing possible to create an enjoyable experience for each of our guests. We hope to see you again.

If we can be of assistance in the future, don't hesitate to contact us at (916) 632-3366

Sincerely
Braham Dev
General Manager
Heritage hotel group
bdev@heritagehotelgroup.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Portolla Valley, CA
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed October 25, 2013 via mobile

We booked a room using united miles. Unfortunately there was a fire in the Rocklin area so the hotel smelled of smoke (not its fault), but the hotel itself is pretty run down and has an interesting clientele (guy in a wife-beater t-shirt walking in with a 6 pack of beer). We decided to move down the road to a less smoky location, but also to find a hotel that was a bit more upscale.

Stayed October 2013
Helpful?
1 Thank FredPV
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Braham D, Manager at Heritage Inn Express Rocklin, responded to this review, October 29, 2013
Let me start by thanking you for completing our Guest Survey regarding your recent stay at our property.

I apologize for not exceeding your expectations. We strive to ensure each and every guest experience is satisfying.

Please know that we are taking your feedback to heart and focusing on improving. It is our hope that you will give us another opportunity to serve you.

I hope that you will give us another opportunity to serve you.

Again , I apologize for the inconvenience during you stay and hope to see you during your next visit.

If I can provide any assistance, don't hesitate to contact me directly (916) 632-3366

Sincerely
Braham Dev
General Manager
Heritage hotel group
bdev@heritagehotelgroup.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
schaumburg
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
1 of 5 stars Reviewed October 15, 2013 via mobile

I was given a room that was occupied by someone else, walked in to find someone in the bed. Check in took way to long and was told I needed to come back in a hour to sign the paper. The room was disgustingly dirty. The mattress was ripped and stained. The sheets had blood stains and appeared as if they were dirty. There was fecal matter from I hope a dog on the elevator floor. I have enclosed photos as they are worth a thousand words.

The police squad of 5 cars was there in at 6:00 AM. You couldn't pay me to stay in this motel again.

Stayed October 2013, traveled on business
Helpful?
2 Thank miskacat01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Braham D, Manager at Heritage Inn Express Rocklin, responded to this review, October 15, 2013
Let me start by thanking you for completing our Guest Survey regarding your recent stay at our property.

I apologize for not exceeding your expectations. We strive to ensure each and every guest experience is satisfying.

Please know that we are taking your feedback to heart and focusing on improving. It is our hope that you will give us another opportunity to serve you.

I hope that you will give us another opportunity to serve you.

Again , I apologize for the inconvenience during you stay and hope to see you during your next visit.

If I can provide any assistance, don't hesitate to contact me directly (916) 632-3366

Sincerely
Braham Dev
General Manager
Heritage hotel group
bdev@heritagehotelgroup.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Las Vegas, Nevada
Level Contributor
252 reviews
93 hotel reviews
common_n_hotel_reviews_1bd8 103 helpful votes
3 of 5 stars Reviewed October 10, 2013

We have stayed at this budget hotel several times and this is our third review. Our king bed room is always clean and comfortable but this time they did not give us a microwave or frig, even though we requested them. There are lots of people who live here permanently so there are some drawbacks. The breakfast has deteriorated since we first started staying here. By 7:15 AM the breakfast food is almost completely gone--only bread, cereal and toaster waffles left. Even the juice was gone. No one comes to replenish the food table. The staff is helpful but there are always a lot of people hanging around. Still---it is definitely a bargain and our room is always comfortable. Wifi is good. Suggestion to hotel--use regular king sheets for the king beds, not California king sheets which are too small and come off in the night. If you do not require luxury and want a clean, budget room--Heritage Inn is still a bargain.

Room Tip: Ask for a room on the back side away from the highway.
See more room tips
  • Stayed October 2013, traveled as a couple
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
1 Thank hotgrandmacwt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Braham D, Manager at Heritage Inn Express Rocklin, responded to this review, October 15, 2013
Let me start by thanking you for completing our Guest Survey regarding your recent stay at our property.

I apologize for not exceeding your expectations. We strive to ensure each and every guest experience is satisfying.

Please know that we are taking your feedback to heart and focusing on improving. It is our hope that you will give us another opportunity to serve you.

I hope that you will give us another opportunity to serve you.

Again , I apologize for the inconvenience during you stay and hope to see you during your next visit.

If I can provide any assistance, don't hesitate to contact me directly (916) 632-3366

Sincerely
Braham Dev
General Manager
Heritage hotel group
bdev@heritagehotelgroup.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Volcano, Hawaii
Level Contributor
26 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
4 of 5 stars Reviewed September 7, 2013

We enjoyed our stay, lots of cute retirees, families and a boys sports team that wiped out the nice little breakfast which helped us start our day. Staff was quick to fix and accommodate. Walking distance to food.

  • Stayed September 2013, traveled with family
    • 3 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank MK_Ka-ana-ana
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Braham D, Manager at Heritage Inn Express Rocklin, responded to this review, September 13, 2013
Let me start by thanking you for completing our Guest Survey regarding your recent stay at our property.

Your feedback is very much appreciated and I can assure you that my staff and I use this information to do every thing possible to create an enjoyable experience for each of our guests. We hope to see you again.

If we can be of assistance in the future, don't hesitate to contact us at (916) 632-3366

Sincerely
Braham Dev
General Manager
Heritage hotel group
bdev@heritagehotelgroup.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Heritage Inn Express Rocklin

Property: Heritage Inn Express Rocklin
Address: 4480 Rocklin Rd, Rocklin, CA 95677-2835
Location: United States > California > Rocklin
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
Ranked #5 of 6 Hotels in Rocklin
Price Range (Based on Average Rates): $
Hotel Class:2 star — Heritage Inn Express Rocklin 2*
Number of rooms: 100
Reservation Options:
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Also Known As:
Heritage Inn Express Rocklin Hotel Rocklin
Heritage Hotel Express Rocklin

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