We had a one-night stay here recently, and while some things were good, others were not-so-good. First, the very comfortable Marriott king bed was present, which is always a plus. Our room was roomy and other guests were quiet, which was also good. I also very much appreciate free wifi in the room and a refrigerator for cold drinks - much needed in hot Riverside. The lobby appears to be recently renovated and looks good. The staff was also polite and attentive. However, there were a number of problems. When we arrived, there was an odd guy hanging out just outside the front entrance. We first thought he was talking on his cell phone on a Bluetooth and then realized quickly that he was just having an elaborate conversation with himself. He made an odd comment to me that I won't repeat, but sort of freaked me out. He was still there after we registered and went to move our car and again later when we left for dinner. The staff really should have had him move along. The back parking lot also did not feel particularly secure to me. The property is near UCR, and like most college towns, the people in the neighborhood are a mixed bag. A little more attention to obvious security for guests and their vehicles is warranted, especially when you're a stranger in town and don't know the lay of the land. Other issues were a very loud air conditioning unit in our room - tough when you are in a hot climate and you need to have it on at night, a very cramped vanity arrangement in the bathroom, a cracked bathtub, and a room that clearly needed a remodel. We were hoping to go sit out by the pool for awhile, but the pool area was tiny and had a ton of kids in it. If the pool area was larger, that wouldn't have been a problem (I get that parents need to take the kids to the pool on a hot day to have some fun and blow off steam) but there is no place for other guests to sit outside and relax. The worst problem by far was the fitness room. The elliptical was out of order and one of the two treadmills was making a loud thumping noise that sounded like the belt was coming loose and I decided it was not safe to use. As a result, there was a line for the one working treadmill (the only other equipment was a recumbent bike that I finally used rather than wait) and a few weights. None of the TVs in the fitness room worked - either on the machines or on the wall. The room was hot and stuffy with no way to adjust the temperature and worst of all, they were out of sanitizing wipes to wipe down the equipment. Basically the condition of the fitness room was completely unacceptable.
We chose this place because it was relatively inexpensive and close to UCR, which we needed. I was expecting Marriott Courtyard standards, which this place does not meet. If I had to go back, I'd definitely go elsewhere, even if it meant being farther away from my destination.
- Official Description (provided by the hotel):
- Take advantage of modern amenities and sink into a relaxing guest room with a fresh, modern style when you visit the Courtyard by Marriott UCR / Moreno Valley Area. When you arrive, a front desk Navigator will be nearby to help you on your way as you discover the best things to do in Moreno Valley. Upon entering your recently renovated guest room you can kick back and relax in plush bedding and enjoy the modern décor that will help you feel right at home during your visit. At the hotel, you'll have access to luxurious amenities to elevate your stay. With a full on-site fitness center, outdoor swimming pool, and an on-site bar and restaurant (The Bistro) your every need will be handled with the utmost care by our dedicated and friendly staff. Using complimentary wireless internet, you'll be able to post and share your exciting adventures around Moreno Valley, allowing you stay connected with friends and loved ones during your stay. Check-in begins at 3 pm and check-out is at 12:00 p.m. Pets are not allowed. ... more less
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- Also Known As:
- Courtyard By Marriott Riverside Hotel Riverside
- Courtyard Riverside
- Riverside Courtyard
- Riverside Marriott