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“Best Hotel in Downtown Riverside”

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Hyatt Place Riverside Downtown
Ranked #3 of 24 Hotels in Riverside
Reviewed March 28, 2014

As part of a large, growing company located in downtown Riverside, we have held many meetings over the years at an array of venues, but receive the best service from the Hyatt Place Downtown Riverside. As a company, we have scheduled many visitors, vendors and Executive Staff at the Hyatt Place Downtown and receive only praise about their stay. Sales Rep, Donna, makes it very easy to repeat reservations for both individual and meeting rooms. All of the staff is very accommodating and flexible with every request. The venue is a clean, organized and conveniently located in regards to the night life in Downtown Riverside. We recently had another meeting at the Hyatt and as always were beside ourselves with the service received and recommend this venue to any one looking for a comfortable, affordable and great time in Downtown Riverside.

Room Tip: Rooms come with Wi-Fi, breakfast and a pull out sofa bed. Clean room, Comfortable beds and Great Gue...
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  • Stayed: March 2014, traveled on business
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Thank Lisa F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jay K, General Manager at Hyatt Place Riverside Downtown, responded to this reviewResponded March 30, 2014

Hello Lisa F,

As a local Riversider, your experience is especially important to us within the business community and I want to personally thank for taking the time to place your review. Donna is an exceptional part of our team and I have already shared your kind words with her. Next time you are at our hotel, please stop by to say hello so that we can meet and I may personally thank you for your continued business!

Looking forward...

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351 - 357 of 459 reviews

Reviewed March 24, 2014

I was so impressed with EVERY staff person's outreach and friendliness! Literally, every person working there asked how I was doing and if I needed anything, with what appeared to be genuine smiles! The room was large; breakfast was included; they had a nice dinner option and bar. I highly recommend the place!!!!

  • Stayed: March 2014, traveled on business
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Thank Maureen B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jay K, General Manager at Hyatt Place Riverside Downtown, responded to this reviewResponded June 2, 2014

Dear Maureen B,

Much appreciation for the nice shoutout! Thank you for taking the time to post regarding your most recent experience with us. Until next time...

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Reviewed March 21, 2014

I have been traveling for decades-- many countries, many years,many groups. I have seen the best that has been offered by hotel staff. The Hyatt Place Riverside was a revelation.

James and Cathy are two of the most competent, professional, and attentive guest service providers I have ever had the pleasure to work with. Initially, we arrived after traveling for hours and James immediately made us feel at home and welcomed. James is one of the funniest people I've been fortunate enough to meet; you'll be lucky to meet James, too. (The man pours a shot like no one else.)

Cathy-- also known as Catherine--could not have been more gracious. If you need a late night snack, Cathy is the professional you want to handle that task.

As we left, James and Cathy made a special effort to visit our table and tell us how happy they were to fill our needs. Of course, it was our thank yous that we hoped to express to them.
Thank you, Cathy and James and the Hyatt Place Riverside Downtown: simply the best hotel experience that Saint Mary's College of California's debate & speech team have had.

  • Stayed: March 2014, traveled on business
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1  Thank cbg_37
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jay K, General Manager at Hyatt Place Riverside Downtown, responded to this reviewResponded June 2, 2014

Hello cbg_37,

Cathy and James are truly a pleasure to work with and I want to personally thank you for extending such wonderful accolades to them! They have quite the passion for hospitality and I see that it most certainly shows with your recent experience. We appreciate the fabulous shoutout to the entire social media world and will look forward to your next visit.

All the best...

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Reviewed March 15, 2014

Very impressed with he hotel staff and the general upkeep. The rooms are very nice, the staff is very friendly and the breakfast is amazing. Really great value for the money. This place has a nice pool area, descent workout room, food & bar area. I will stay here again.

  • Stayed: March 2014, traveled on business
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Thank sgunderson94
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jay K, General Manager at Hyatt Place Riverside Downtown, responded to this reviewResponded May 22, 2014

Dear Sacramentodella:

We hope to see you again very soon! Thank you for the very kind review.

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Reviewed March 15, 2014

First, all the staff were tremendous. I travel frequently with my team of college students, and I can honestly say that in 10 years and approximately 100 tournaments, we’ve never been treated as well as we were during this stay.

The morning and evening employees were incredible (we weren't there during the day). They were friendly, professional, helpful, and always made us feel welcome and at home. Our tournament was exhausting, but your staff always greeted us with smiles and made our early mornings and late nights more pleasant. The fragrance in the hotel was beautiful and Housekeeping did a terrific job with our room each day.

It was our check-out day that really stands out as superior service. We had to check out at the terribly early 4:30 a.m. in order to catch our flight home. Our bill was ready and we were out the door in less than a minute. Then… chaos! The key fob wasn’t working for my rental car. And the key wouldn’t work in the car door, either! I asked the security/parking valets if they could help and Adrian and Edwin immediately came over to our car.

After several (frantic) minutes of trying, we realized there was nothing we could do and I called the rental company. Edwin offered to call us a cab while Adrian stayed with us. Edwin called a reliable taxi driver named Tony who was thankfully willing to get up that early. Edwin suggested we wait inside the hotel and Hyatt employee Russell offered us complimentary Starbucks coffee to make the whole morning a bit more bearable. He made the coffees complete with whipped cream and caramel drizzle! Russell didn’t have to do that… he went beyond our expectations. Ours was not a problem with the hotel but with the rental car company (who, by the way, offered NOTHING to ease the hassle they caused).

In the 10 minutes it took for Russell to make the coffees, Tony the taxi driver arrived at the hotel door. Edwin offered to keep the car key at the valet station so that someone would be there when the rental company arrived. Tony got us to Ontario Airport quickly and safely and we arrived at our gate with just one minute to spare.

The hotel staff turned what could have been a disastrous morning for me into a real testament to the quality people at the Hyatt Place. From the bottom of my heart, THANK YOU!

  • Stayed: March 2014, traveled on business
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Thank Ann L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jay K, General Manager at Hyatt Place Riverside Downtown, responded to this reviewResponded March 30, 2014

Dear Ann L

Russell, Adrian and Edwin were so sorry to hear of your car troubles. Thank you very much for taking the time to recognize them for their above and beyond efforts to ensure that you and your family were able to make your flight. I have personally reached out to each them to share your accolades. All three of these gentleman as well as the hotel team look forward to making sure that despite sometimes unfortunate circumstances, ensure that everyone enjoys their stay while providing a great experience for all.

We look forward to the next time we see you!

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Reviewed February 27, 2014

My group had already spent six weeks on the road when we pulled into Riverside and we've experienced a gamut of pleasures and inconveniences at our hotels during that time. Not one was perfect until we hit the Hyatt Place. Cool, warm and beautifully designed, but it was the lovely staff (all of them!) over our weekend there that were the best engineered of all. They were so warm and helpful and responsive to all our needs and beyond. The rooms were immaculate. There was a huge Marriott next door and an historic hotel two blocks away, but I'm not even curious. Our stay here was a rare oasis in a desert of endless hotels and one that I will remember to return to on our next trip to Riverside.

  • Stayed: February 2014, traveled on business
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Thank WallyMoon77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jay K, General Manager at Hyatt Place Riverside Downtown, responded to this reviewResponded March 30, 2014

Thank you WallyMoon77

We are so pleased that you were able to enjoy your recent experience at our "rare oasis." We will look forward to your next visit!

All the best!

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Reviewed February 22, 2014

Enjoyed our stay here. I booked two rooms, but there was a mixup and they had Kings instead of dual Queen beds. I'm still not sure how that happened to the reservation, but after some inquiries, Ashley (?) at the front desk was able to correct it. Friendly and professional throughout, and made it right.

The rooms were very generous in size, clean, and just fine by me. Breakfast was considerably better than comparable priced hotels, with hot eggs, links, juice, fruit, and a nice selection overall. Surprisingly good for an included breakfast.

The only downside was the traffic noise. Sirens, loud pedestrians, trucks, it seemed like the windows were particularly thin and noise didn't drop off until near midnight. This was a corner room near the traffic intersection, so I'd recommend finding a room on the opposite corner.

Parking was close by, and a nice selection of restaurants was within walking distance (town center). The front desk had a discount for the nearby whiskey bar.

Room Tip: Try to get something interior, or opposite from the traffic-light corner.
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  • Stayed: February 2014, traveled with friends
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Thank SDMax
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hyatt Place Riverside Downtown

Address: 3500 Market St, Riverside, CA 92501-2841
Location: United States > California > Riverside
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 24 Hotels in Riverside
Price Range: $120 - $270 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hyatt Place Riverside Downtown 3*
Number of rooms: 125
Official Description (provided by the hotel):
Located in the heart of Riverside Downtown, the Hyatt Place Riverside Downtown is a newly built 5 story hotel with 125 guest rooms. The hotel is located walking distance to the Riverside Convention Center, historical Mission Inn Hotel and Spa and adjacent from the historical Fox Performing Arts Center. A short walk from the hotel is the home of the Downtown Pedestrian Main Street Mall; enjoy a walk down the tree-lined courtyard as it comes to life with its unique eateries, museums and boutiques.Hyatt Place Riverside Downtown is ideal for guests traveling for business! Located only a short distance to such major companies as: PepsiCo, Kaiser Permanente, Anheuser-Busch, General Electric, Home Depot, Bank of America and Wells Fargo to name a few. Hyatt Place Riverside Downtown is located only 0.7 Miles from The Riverside County Superior Courthouse. Riverside is the Division 2 home to The Court of Appeals for the Fourth Appellate District. In addition, Hyatt Place Riverside Downtown is conveniently located just 10 miles north of March Air Reserve Base and less than 2 miles away from University of California Riverside.For the sports enthusiast, the Hyatt Place Riverside Downtown is centrally located between the Big League Field of Dreams in Mira Loma and the Blast Soccer Complex in San Bernardino. ... more   less 
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