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Hyatt Place Riverside Downtown
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Reviews (502)
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Reviewed June 19, 2013

My husband and I were in Riverside for a friend's daughter's college function, and stayed the weekend at Hyatt Place. We weren't in the hotel a great deal, but still felt we got our money's worth. Three things stood out, 2 for me and 1 for my hubby. 1) the rooms are like a mini-apartment, very comfortable, with a sofa for relaxing. All too many hotels have the bed also serving as a couch. 2) the breakfast was fantastic. Because I don't eat breakfast often, when I travel it is kind of my favorite meal, and Hyatt Place has the real deal as opposed to a pastry and coffee. 3) this is my husbands perspective--while we were leaving the parking lot on Saturday, an employee (janitor, maybe) was cleaning the parking lot, which was nothing special, but the gentleman was on one knee with a knife scraping something off the asphalt (gum, maybe?). If they pay such attention to little things like this, it speaks well of their attention to big things. We're not in the area much, but when we are our hotel will be an easy choice.

  • Stayed: June 2013, traveled with friends
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Thank Leonora W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dianne F, General Manager at Hyatt Place Riverside Downtown, responded to this reviewResponded July 8, 2013

Greetings Leonora!

We are pleased that you chose the Hyatt Place Riverside for your destination while visiting Riverside and are glad to hear that you enjoyed your stay. As you mentioned, the rooms are quite spacious and many see them as "Junior Suites"! We also take great pride in our breakfast, and we know, that as the 'most important meal of the day', having a fresh, well-rounded breakfast is a great way to start off the morning. Lastly, it warms my heart to know that our team is thoroughly dedicated to making our property the best of the best by paying attention to details and I am very pleased that you recognize this as our commitment to excellence!

We look forward to seeing you the next time you are in the area!

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Reviewed June 18, 2013

We were in Riverside to pick our son up and take him home for summer after completing his Freshman year at UC Riverside. Staff was exceptionally warm and welcoming. They really cared about the guest experience, and were very gracious and accommodating. Room was clean and modern. The chaise lounge sofa was a bonus added feature that we really enjoyed.

  • Stayed: June 2013, traveled with family
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Thank SanJoseAppraiser
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dianne F, General Manager at Hyatt Place Riverside Downtown, responded to this reviewResponded July 8, 2013

Dear SanJoseAppraiser,

Great job to you and your son! What an accomplishment and a relief it is to have made it through freshman year of college. We are pleased that you chose to stay at our hotel and I encourage you, if you have not done so already, to sign up for our Hyatt Gold Passport program. By signing up, each time you visit your son at UCR and book a room through our website or with a Hyatt Guest Service Representative over the phone, you will earn points, which can be used to book free night stays, get room upgrades, amenities, and more!
These points can also be earned by staying at other Hyatt properties worldwide. If you have any questions regarding the program or would like us to book your next stay, please don't hesitate to call the hotel directly!
We look forward to seeing your family again soon! Enjoy the summer!

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Reviewed June 16, 2013

We were down in Riverside for our son's graduation and booked a total of three rooms. We felt very welcome as soon as we walked through the door. The check-in was very efficient even though Leila (?) kept apologizing for the delay. She offered us a free drink and half off parking. The room was beautiful, modern and clean. The closet was tiny but it was sufficient for us. Our room faced Market street and the cars were noisy, do ask for a room not facing the street. The breakfast was wonderful, eggs, sausage, waffle, oatmeals, fruits, bagels, etc. The surrounding area was nice, definitely will stay there again.

Room Tip: Ask for a room not facing the street.
  • Stayed: June 2013, traveled with family
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Thank lingyeepo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dianne F, General Manager at Hyatt Place Riverside Downtown, responded to this reviewResponded July 8, 2013

Hello Lingyeepo!

Congratulations to your son! I am glad that we were able to be a part in this momentous occasion and look forward to hosting you during any future visits to Riverside. Our goal is to make every aspect of your stay seamless, and I'm pleased to hear that you were well taken care of upon your arrival to the hotel! For your next visit, we would be more than happy to book you into a room that faces the inner courtyard for your comfort; just give us a call to put in your request! Also, we can provide you and your family with specially-crafted sleep kits--designed to promote restful and uninterrupted sleep--for your next stay!

We are dedicated to meeting all of your travel needs, so please don't hesitate to reach out to me directly if you need additional items or services during your stay and we will do our best to accommodate you! My direct line is 951-321-3501.

And again, congratulations to you and your son; what an achievement!

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Reviewed June 3, 2013

From the moment that we arrived, we felt welcome. We had our family stay there for our wedding and could not have asked for better customer service or a more friendly staff - Eboni and Courtney really made everyone feel comfortable and welcome. We had a total of 6 rooms and everyone is still talking about the wonderful time they had there, how they enjoyed the hospitality of the all the staff and the great breakfast that was offered every morning. In addition to the made to order items, they also offered gluten free items which came in handy for two of my family members. The hotel was very clean and the staff ready to provide anything you needed. The Mission Inn is within walking distance along with several choices for dining so we had options for our large group of 15+ people without the worry of transportation. Parking was limited but we never had an issue finding a spot. Overall my family left happy and all said they would stay there again on future trips.Thanks Hyatt for helping make my week great!

Room Tip: We found the queen rooms to be a little more room then the king but both were extremely comfortable. The rooms on the south face face the parking lot when you exit your room so no one is across the hall, rooms to the east are near stairs but not elevators. The pool is in a court yard surrounded by the building.
  • Stayed: May 2013, traveled with family
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Thank 1Gl0balTraveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dianne F, General Manager at Hyatt Place Riverside Downtown, responded to this reviewResponded June 6, 2013

Dear 1Gl0balTraveler!

First and foremost...Congratulations! We understand that when it comes to planning a wedding there are a lot of details to account for and I am so pleased that we were able to make your hotel stay for you and your guests worry-free! I am happy that you found the layout of our guest rooms comfortable and spacious during your stay! That especially comes in handy when traveling with families! Thank you so much for your kind words and we look forward to seeing you again soon!

And again, congratulations!

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Reviewed May 31, 2013

Hyatt Place Riverside provided our firm and its employees with top-notch service during our frequent and extended stays over a period of several months.

We were unfamiliar with the local area and had unique needs that the hotel was creatively willing to accommodate. Indeed, we had our clients stay at the hotel and they had similarly pleasant experience.

The location's proximity to restaurants and the best that Downtown Riverside has to offer are wonderful. However, the staff makes staying at the Hyatt Place Riverside a worthwhile experience.

  • Stayed: May 2013, traveled on business
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Thank Jack W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dianne F, General Manager at Hyatt Place Riverside Downtown, responded to this reviewResponded June 6, 2013

Dear Jack W. !

We were honored that you had selected our hotel while in Riverside and it was our pleasure to get creative and accommodate your needs! It is important to us that when our guests stay with us, they feel like they are at home and that they feel like family.

We truly appreciated your referral to your clients and that they had a wonderful stay as well!

We look forward to being your hotel of choice any time you are in Riverside!

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