They do have a boat load of people working here and I truly don't think they could be more efficient. Its just a popular place and its down town where people work and play!
They have savory sandwiches at decent prices. It's worth a try if you don't mind standing in line (especially weekday lunch hour) and you dont mind having to stalk a table for a seat inside. Otherwise there's always outside seating for the most part or better yet, get it to go! I've gotten the vegetarian sandwich a few x's, not cuz I'm a vegetarian, it's just that good. Go-enjoy!