First I would like to say, under no certain terms, have I anything poor to say in regards to this location. The staff takes their jobs very seriously, and were a joy to deal with.
We had previously scheduled reservations, and arrived according to our plans, to find that the hotel was not prepared for us, due to some network/phone complications, and the staff did not let this affect the fashion in which they dealt with us. they were quick to resolve the concern, making sure to provide each and every member of my staff with a clean and accommodating room. The manager was friendly, up beat and very pleasant, and made the experience enjoyable.
I can say that I felt very welcome, and at numerous times throughout the stay, the staff went above and beyond the norm, to make me feel so.
The hotel was clean, and in great working order, leaving nothing to be desired by my staff, considering the nature of our trip. We will definitely keep this location in mind if ever there is a need to return to this area again. KUDOS!
- Official Description (provided by the hotel):
- Cash is accepted as a form of payment for those guests paying by a weekly or monthly rate. A valid credit card must be kept on file for incidentals. Cash is not accepted as a method of payment for guests paying the daily rate. ... more less
- Reservation Options:
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- Also Known As:
- Extended Stayamerica Richmond-Hilltop Mall Hotel Richmond
- Extended Stay America Richmond
- Extended Stay Richmond
- Richmond Extended Stay