The hotel and property are true Holiday Inn Express (nice and clean). But when I went to grab a quick breakfast at the free buffet (I was running a bit late) the egg patty was flooded with cheese which I don't care for. No big deal, I understand this isn't made to order. But as I checked out I made a comment how it would have been nice to have the option to add the cheese or not. A supervisor came from the back room and informed me that "they have to follow the menu." So I asked what menu? And was told it was a daily menu so it changed everyday. Then I mentioned that as a business customer, what I was looking for was a predictable (repeatable) experience so I can plan or not on even considering the breakfast. What I was told by the supervisor was "Well then you should stay at another hotel that has a restaurant." ?! Now I can't convey tone here, but suffice to say -- the tone of the supervisors response certainly didn't leave me the impression that my feedback was appreciated NOR anything to be considered.
- Official Description (provided by the hotel):
- Welcome to the Holiday Inn Express Hotel in Redwood City/Menlo Park, California! We are located on the south side of Redwood City on El Camino Real (CA 82), within minutes of the quaint town of Atherton, Menlo Park, and the Stanford University. Our accommodations are perfect for business and leisure travelers, equipped with complimentary high-speed Internet access, two line telephones with voice mail, coffee maker, microwave and refrigerator, hairdryer, lighted make-up mirrors, iron and board. We also feature televisions equipped with 70 channels, HBO, DVD/VCR players. All king rooms come with a sofa sleeper. At the end of the day, enjoy an invigorating workout in our fitness center and relax in our Jacuzzi, sauna and steam room. In the morning you will wake up to an inviting Express Start complimentary hot breakfast at the breakfast bar, featuring our famous cinnamon rolls and SMART Roast Coffee. Our friendly staff is ready to welcome you and make you feel right at home. Discover all that downtown Redwood City, Menlo Park, Atherton and Palo Alto have to offer at the convenient, comfortable Holiday Inn Express Redwood City. We are close to the Stanford University and Hospital, Kaiser Permanente Hospital and the Sequoia Hospital. We are strategically accessible to the Silicon Valley. We are also close to the corporate offices/buildings of Hewlett Packard, Yahoo, Microsoft, OmniCell, Google, Verisign, Synopsis, Verisign, NASA. ... more less
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- Also Known As:
- Holiday Inn Express Hotel Redwood City
- Holiday Inn Redwood City
- Redwood City Holiday Inn