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“Nice hotel, but some serious problems” 3 of 5 bubbles
Review of Pullman San Francisco Bay

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Pullman San Francisco Bay
Ranked #1 of 17 Hotels in Redwood City
Certificate of Excellence
GreenLeadersSilver level
Brattleboro, Vermont
Level Contributor
26 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
“Nice hotel, but some serious problems”
3 of 5 bubbles Reviewed January 18, 2013

This is a really nice hotel—the staff are friendly and helpful, it's a good location if you're going to be working on the north end of Silicon Valley and will have a car, the beds are comfortable, the amenities are nice.

Unfortunately, there are some problems with the rooms. I hope these will be fixed in the renovation that they are doing, but for now I think they are sufficiently problematic that I won't be staying here again.

The first problem is that the hotel has exploding toilets. These are the kind that do a low-volume flush by building up pressure in the tank. When you flush the toilet, there's a loud, percussive whoosh, and the toilet flushes. This is so loud that you can hear it from several rooms away, and it makes sleeping here difficult. It's particularly bad if you are sharing the room, because of course the flushing sound is loudest in the room.

The other problem is that the toilet bowls are so shallow that it's a sanitary problem. I won't go into details on this, but think about it for a minute. It's only a problem for male guests. The toilets are also incredibly low—the first time I sat down on one, I almost lost my balance because the seat was a couple of inches lower than I'm used to.

These are really trivial problems for such a nice hotel, and I hope they correct them, but until they do I really wouldn't recommend staying here. There are plenty of other nice properties nearby.

  • Stayed January 2013, traveled on business
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Abhayakara
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
John H, General Manager at Pullman San Francisco Bay, responded to this review, January 24, 2013
Bonjour,

Thank you for taking the time to share your experience at the Sofitel San Francisco Bay. I am sorry that your time with us did not meet your expectations; please allow me to express my sincerest apologies.

We are actually in an ongoing process of upgrading all of the rooms with new furniture and amenities in order to provide a great experience for all of our guests. Therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. If you would like to further discuss your experience with us please feel free to e-mail us at H0922@sofitel.com.

It is our hope that you will give us the opportunity to better serve you in the near future.

Sincerely,

John Hutar
General Manager
Sofitel San Francisco Bay, California
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,338 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (240)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Polish first
  • Portuguese first
  • Spanish first
  • Turkish first
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English first
Auckland Region, New Zealand
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed January 16, 2013

They have it nailed! A great nite sleep in the super comfortable beds and pillows I slept so well and woke up refreshed. Then down for breakfast to the complimentary "Americano" wow so yummy complete with coffee and juice! The lunch the day before was also super delicious. Then there was the happy , helpful staff and great service in all areas. Hats off!

  • Stayed January 2013, traveled solo
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Theresa_dobson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
John H, General Manager at Pullman San Francisco Bay, responded to this review, January 17, 2013
Bonjour!

The entire Sofitel San Francisco Bay team would like to THANK YOU for your lovely message and great compliments.

It is really a great reward for all of us to see how deeply you enjoyed staying with us. We are delighted that you enjoyed our luxury service with French flair.

Thank you again for choosing us and for taking time to share your experience. We hope we'll have an opportunity to welcome you back very soon to Sofitel San Francisco Bay.

Sincerely,

John Hutar
General Manager
Sofitel San Francisco Bay, California
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Los Osos, California, USA
1 review
5 of 5 bubbles Reviewed January 6, 2013

I was staying in the area because of having surgery at a Stanford facility. I was unfamiliar with the area but after reading reviews of several hotels, this was where I decided to stay. I realized it was further from the surgery center than other hotels. I asked for a room, close to the elevators, knowing I would be on crutches and they did the best they could. The bathroom had grab bars and a raised toilet seat (not sure if all the rooms do or if this was chosen for me), which I was so happy about after surgery (I didn't think I would need them but glad they were there). When I got to the hotel after surgery, they went and got a wheelchair for me and took me up to my room. They even offered to come back with the wheelchair in the morning to take me down.

It was easily accessible from the freeway. I had no need to leave the hotel but if you are looking for places close by, you would need to drive. There are not any restaurants within walking distance. I did have breakfast in the hotel restaurant which was great and I am sure their dinner menu would have been fabulous as well. I was beyond pleased with my stay and I am very picky about hotels I stay at!

  • Stayed January 2013, traveled with family
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank RunGirl_13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
John H, General Manager at Pullman San Francisco Bay, responded to this review, January 7, 2013
Bonjour!

The entire Sofitel San Francisco Bay team would like to THANK YOU for your lovely message and great compliments. We wish you a very fast recovery.

It is really a great reward for all of us to see how deeply you enjoyed staying with us. We are delighted that you enjoyed our luxury service with French flair.

Thank you again for choosing us and for taking time to share your experience. We hope we'll have an opportunity to welcome you back very soon to Sofitel San Francisco Bay.

Sincerely,

John Hutar
General Manager
Sofitel San Francisco Bay, California
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
FINDLAY
Level Contributor
63 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
5 of 5 bubbles Reviewed January 6, 2013

From start to finish my stay at Sofitel was outstanding! Among the highlights were:

Easily accessible and free parking garage
Staff holding the door for you upon entry and exit
All around friendly staff
GREAT workout facility ... Loved the TV on each cardio machine
Very quiet and well kept room
Nice breakfast selection from their store. Very health conscious!

If there was a downside, it was that my cocktail at their bar (one drink) costs $15.00, but I can live with that considering that everything else was so well done.

Would recommend this to solo travelers and business travelers. This is clearly not a place designed to take a family from what I saw saw of the clientele in the hotel. Very business oriented, but VERY well done!

  • Stayed January 2013, traveled solo
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank CHRIS B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
John H, General Manager at Pullman San Francisco Bay, responded to this review, January 7, 2013
Dear

We very much appreciate your comments regarding your stay at the Sofitel San Francisco Bay. It is always a pleasure to receive positive feedback.

I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely,

John Hutar
General Manager
Sofitel San Francisco Bay, California
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Denver, CO
Level Contributor
13 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 bubbles Reviewed January 5, 2013

The most positive aspect of our stay was the excellent and friendly service. If you requested something someone always called back and made sure your needs were met. The restaurant was also very good, although with a limited menu. Service in the restaurant was excellent.

The less positive aspects including room lighting, which was too dim to allow us to easily read with our aging eyes. We also discovered that we were on the "pet floor". Apparently you need to inquire about whether your room previously housed a dog. We saw people checking in with dogs. Now I like dogs as much as the next person, but I would prefer to have a room previously occupied only by humans. People with allegries should be aware of this.

There was a disquieting sign in the room informing us that the water may go off unexpectedly during the hours of 8 AM to 5 PM. It didn't happen, but it gives you pause when you are in the middle of your shower. There was some noise in the mornings from the renovation. We had a room where there was a doorway into the adjacent room. The sound isolation from our noisy neighbors was practically non-existant. I would recommend you definitely ask the front desk for a room absent this feature. Finally, during our stay there were numerous unruly children running about. I know the hotel has limited control over this but it would definitely influence my decision to stay in the future.

This was our first stay at a Sofitel Hotel and I regret I cannot give it a higher rating.

Room Tip: Room without a doorway into an adjacent room will be quieter. Ask for a room not on the pet floor.
See more room tips
  • Stayed December 2012, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank PsyProf
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
John H, General Manager at Pullman San Francisco Bay, responded to this review, January 7, 2013
Bonjour,

Thank you for taking the time to share your experience at the Sofitel San Francisco Bay. I am sorry that your time with us did not meet your expectations; please allow me to express my sincerest apologies.

We are actually in an ongoing process of upgrading all of the rooms with new furniture and amenities in order to provide a great experience for all of our guests. Therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. If you would like to further discuss your experience with us please feel free to e-mail us at H0922@sofitel.com.

It is our hope that you will give us the opportunity to better serve you in the near future.

Sincerely,

John Hutar
General Manager
Sofitel San Francisco Bay, California
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Pullman San Francisco Bay

Property: Pullman San Francisco Bay
Address: 223 Twin Dolphin Dr, Redwood City, CA 94065-1414 (Formerly Sofitel San Francisco Bay)
Phone Number:
Location: United States > California > Redwood City
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Green Hotel in Redwood City
#1 Business Hotel in Redwood City
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Pullman San Francisco Bay 4*
Number of rooms: 421
Official Description (provided by the hotel):
Welcome to the Pullman San Francisco Bay, an exclusive 'corporate resort' reputed for its refinement, considerate service and attention to detail. Whether you are visiting for pleasure or in town for business, you will savor this truly unique experience, a total immersion in comfort! Enjoy the superbly appointed accommodations in tranquil surroundings fanned by gentle breezes... Ideally situated between San Francisco and San José, this luxurious establishment is only minutes from the airport. ... more   less 
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Also Known As:
Sofitel San Francisco Bay Hotel Redwood City
Sofitel Hotel Redwood City
Sofitel Redwood City
Redwood City Sofitel

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