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Pullman San Francisco Bay
Ranked #1 of 17 Hotels in Redwood City
Certificate of Excellence
GreenLeadersSilver level
Jersey City, New Jersey
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Excellent”
Reviewed October 9, 2012

A little further away from SFO but they have shuttle buses all day, you just need to call ahead to get picked up. Hotel itself is very clean and service is above average. Staff is very helpful especially the shuttle bus drivers - they were very courteous and helpful. The bar was very good.

  • Stayed August 2012, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank marlontravel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
John H, General Manager at Pullman San Francisco Bay, responded to this review, October 16, 2012
Dear

We very much appreciate your comments regarding your stay at the Sofitel San Francisco Bay. It is always a pleasure to receive positive feedback.

I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely,

John Hutar
General Manager
Sofitel San Francisco Bay, California
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,351 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (240)
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San Francisco, California
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed October 6, 2012 via mobile

Stayed here based on experiences at Sofitel properties in Paris and LA. Big mistake: lobby area beautiful, but rooms not much better than old, cheap, depressing motel. I felt duped - had assumed "Sofitel" brand associated with particular level of quality, manifestly not the case. Be warned.

  • Stayed October 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank DctrD
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
John H, General Manager at Pullman San Francisco Bay, responded to this review, October 16, 2012
Thank you for selecting Sofitel SF for your most recent stay in the Bay Area. Your feedback is very important to us and we are delighted to let you know that the hotel will be undergoing a room renovation at the end of November this year. Our renovation plans will include a complete new look in our guest rooms that will elevate the quality of service that you have become accustomed to experience when selecting a Sofitel whether in North America or Internationally. The Sofitel San Francisco will have a complete new guest room by early 2013. We hope you will chose our location again on your next visit to San Francisco.

Sincerely,

John Hutar
General Manager
Sofitel San Francisco Bay, California
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto, Canada
Level Contributor
148 reviews
59 hotel reviews
common_n_hotel_reviews_1bd8 107 helpful votes
Reviewed October 4, 2012

This hotel is located in Redwood City, near Oracle and other tech companies.
It is an elegant hotel, with very pleasant service. Staff are welcoming and uniformly helpful.

There is a good restaurant, a bar and an eat/in or take out cafe with lattés, espresso and very nice French pastries. Rooms were fine. Fairly standard good quality hotel room. The plumbing and doors opening and closing in adjoining room are somewhat noisy, but I was only aware of that in the evening, and my sleep was not disturbed.

The location is fine for business in the area, but at the price I wouldn't stay here for tourism- you can get as nice a hotel right in San Francisco for that.

The hotel is a bit isolated- it was a $30 cab ride to the company I was visiting on Seaport Boulevard. However, it is situated on a small lagoon and you can walk around it- apparently 4km around, but I just walked about half way. There is an outdoor pool and bar that look over the lagoon- pleasant to sit there in the late afternoon.

All in all, if you need to be in the local area around Redwood City/San Mateo for business, this is a good choice, but if you are in the Bay area for tourism, I'd head for downtown San Francisco. I took the free shuttle to and from the airport, but if you are there for more than a couple of nights, a rent a car would be preferable.

  • Stayed September 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank TW53
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
John H, General Manager at Pullman San Francisco Bay, responded to this review, October 5, 2012
Dear

We very much appreciate your comments regarding your stay at the Sofitel San Francisco Bay. It is always a pleasure to receive positive feedback.

I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely,

John Hutar
General Manager
Sofitel San Francisco Bay, California
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Francisco, California
Level Contributor
77 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed October 2, 2012

Stayed here for business for a week. The room was good, the breakfast was of a good quality, I really liked the corned beef hash and eggs. Staff were courteous and helpful, especially the concierge who helped with some restaurant bookings (Town in San Carlos - read my review and go). The bar is fairly good, the mini gym is of a god size and the pool area is reasonable; however, there is a leisure complex at the end of Twin Dolphin which allows you access with your room key and is much bigger and better.

If you have business in the area you could do worse than stay here

  • Stayed October 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank HentiCat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
John H, General Manager at Pullman San Francisco Bay, responded to this review, October 4, 2012
Dear

We very much appreciate your comments regarding your stay at the Sofitel San Francisco Bay. It is always a pleasure to receive positive feedback.

I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely,

John Hutar
General Manager
Sofitel San Francisco Bay, California
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Francisco, California
Level Contributor
20 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed September 29, 2012

I am very impressed with this hotel. When I booked it on Hotwire, it seemed like a nice hotel but in the middle of nowhere. This is not true. The hotel is just on the other side of the 101 freeway from downtown San Carlos, so you get the best of both worlds. On the one hand you're close to everything, but also far enough away that you can get some peace and quiet.

The hotel itself is great. The lobby is gorgeous, staff are extremely helpful, and the martini bar is first rate. The rooms are quite nice, fairly spacious, everything you'd expect in a higher end hotel.

There is a swimming pool (gorgeous) and fitness center. Unlike other high end hotels, wifi and parking are free. Yes, free.

Oh, one nice touch... bath robes. I love hotels with bath robes.

  • Stayed September 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Tom G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
John H, General Manager at Pullman San Francisco Bay, responded to this review, October 4, 2012
Dear

We very much appreciate your comments regarding your stay at the Sofitel San Francisco Bay. It is always a pleasure to receive positive feedback.

I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely,

John Hutar
General Manager
Sofitel San Francisco Bay, California
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Elk Grove, California
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed September 27, 2012

This Hotel is a 4 Star experience and great for exploring beyond San Francisco,Ca. Check out Half Moon Bay from here, just 20 minutes on highway 92 to Half Moon Bay and the California coastline...Check out It's Italia Restaurant & Bar 401 Main St.Half Moon Bay, CA 94019 for great pizza and fireplaces in the courtyard . Ride bikes from The Bike Works, 520 Kelly St.Half Moon Bay, CA 94019 along the Coastline and relax. Bring a lunch from the local grocery store and explore all the beaches along the coast. Bring chairs or a blanket and listen to the ocean for a little rest and relaxation.

Room Tip: Ask for a Higher floor above the water.
See more room tips
  • Stayed September 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank 69Gregory69
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
John H, General Manager at Pullman San Francisco Bay, responded to this review, October 4, 2012
Dear

We very much appreciate your comments regarding your stay at the Sofitel San Francisco Bay. It is always a pleasure to receive positive feedback.

I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely,

John Hutar
General Manager
Sofitel San Francisco Bay, California
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Pullman San Francisco Bay

Property: Pullman San Francisco Bay
Address: 223 Twin Dolphin Dr, Redwood City, CA 94065-1414 (Formerly Sofitel San Francisco Bay)
Phone Number:
Location: United States > California > Redwood City
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Business Hotel in Redwood City
#1 Green Hotel in Redwood City
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Pullman San Francisco Bay 4*
Number of rooms: 421
Official Description (provided by the hotel):
Welcome to the Pullman San Francisco Bay, an exclusive 'corporate resort' reputed for its refinement, considerate service and attention to detail. Whether you are visiting for pleasure or in town for business, you will savor this truly unique experience, a total immersion in comfort! Enjoy the superbly appointed accommodations in tranquil surroundings fanned by gentle breezes... Ideally situated between San Francisco and San José, this luxurious establishment is only minutes from the airport. ... more   less 
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Also Known As:
Sofitel San Francisco Bay Hotel Redwood City
Sofitel Hotel Redwood City
Sofitel Redwood City
Redwood City Sofitel

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