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“Great Hotel”

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Pullman San Francisco Bay
Ranked #1 of 17 Hotels in Redwood City
Certificate of Excellence
GreenLeadersSilver level
Flower Mound
Level 5 Contributor
70 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
“Great Hotel”
Reviewed August 20, 2012

We spent two nights (Friday & Saturday) at this property. It is a new and modern hotel with a definite French flare. The staff were very courteous and helpful. Our water-view room was excellent on the 6th floor. The room was nicely appointed with good amentities. The in-room coffee was excellent. Our room was very quiet. Tyhe hotel is located in a business park near Oracle, and it was perfectly serene. Loacted on a small private "lake" the room view was wonderful as were the sunsets from our room window. The property is beautifully landscaped. I found a nice 2.7 mile running loop around the hotel. The restaurant was very good as was the little deli-patisserie. All of this and parking is FREE, unlike the hotels in SanFranciso proper. Located 10 minutes south of SFO Airport it is very convenient for our travel.

  • Stayed August 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ronald K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
John H, General Manager at Pullman San Francisco Bay, responded to this review, August 22, 2012
Bonjour!

The entire Sofitel San Francisco Bay team would like to THANK YOU for your lovely message and great compliments.

It is really a great reward for all of us to see how deeply you enjoyed staying with us . We are delighted that you enjoyed our luxury service with French flair.

Thank you again for choosing us and for taking time to share your experience. We hope we'll have an opportunity to welcome you back very soon to Sofitel San Francisco Bay.


Sincerely,

John Hutar
General Manager
Sofitel San Francisco Bay, California
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,409 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (249)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Polish first
  • Portuguese first
  • Spanish first
  • Swedish first
  • Turkish first
  • Any
English first
Miami
Level 5 Contributor
63 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed August 19, 2012

Fine rates for a good hotel. Elegant yet not ostentatious. Very good beds, great breakfast (but pricy). Good enough pool, nice decor. Drawbacks: slow maid service. No sign to ASK for the room to be made. Only "Do not disturb", so if you happen to leave that sign outside at ANY moment during the day, you will not get your room made at all. Personnel talks to you in French, so if you you don't know French (in San Francisco), you are at risk of not understanding directions on how to get to the hotel. Literally, everybody greats you in French and most everybody has a very strong French accent making it rather unusual, unnecessarily so.
Good location if you work at Oracle.

  • Stayed August 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JackGMiami
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
John H, General Manager at Pullman San Francisco Bay, responded to this review, August 20, 2012
Dear

We very much appreciate your comments regarding your stay at the Sofitel San Francisco Bay. It is always a pleasure to receive positive feedback.

I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely,

John Hutar
General Manager
Sofitel San Francisco Bay, California
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Boston, MA
Level 6 Contributor
263 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 108 helpful votes
Reviewed August 12, 2012

This hotel is a 3.5 in terms of the rating. I went with 3 as there were enough disappointments with regards to the room that I felt rounding down was more accurate than rounding up.

The staff is pleasant and helpful, the lobby is nice, the restaurant has a very nice menu and high quality food.

The issue is the rooms are outdated, worn and it shows. The carpets have significant wear, the furniture is dated and looks dingy. My bathroom was clean but there were cracked tiles and mold in a couple areas. The sink faucets were difficult to operate. The wallpaper was starting to peel, I saw something splattered on the wall and there was mucus discharge (a snot) on my bed cover.

There is no refrigerator (mini bar or otherwise) so if you like to keep your own cold drinks or food requiring refrigeration that is not an option.

The bed was comfortable and the room was basically quiet though I could hear the water being run in another room once.

Decent selection of TV channels including HBO and a few other premium ones as well as the standard broadcast networks.

The fitness center is decent. 3 bikes (2 recumbent 1 upright) 6 or 7 treadmills, a few elliptical, free weights and some weight lifting machines. All the aerobic machines have TVs (bring your own ear phones). There was no cleaning spray bottle and while the equipment appeared clean they really should provide a cleaning spray bottle for before / after use.

I ate at the restaurant once or dinner and found the food tasty with a nice variety and service was excellent.

There is also a small cafe where you can get salads, sandwich, coffee, drinks, snacks, pastry, etc. A good lower cost option.

Plenty of parking in the hotel's garage.

I would stay here again as it is convenient for my needs in the area and it is decent enough, but they really do need to do a major updating of the rooms.

  • Stayed August 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank robert-not-home
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
John H, General Manager at Pullman San Francisco Bay, responded to this review, August 13, 2012
Dear

We very much appreciate your comments regarding your stay at the Sofitel San Francisco Bay.

I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

We are actually in an ongoing process of upgrading all of the rooms with new furniture and amenities in order to provide a great experience for all of our guests. Therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. If you would like to further discuss your experience with us please feel free to e-mail us at H0922@sofitel.com.

It is our hope that you will give us the opportunity to better serve you in the near future.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely,

John Hutar
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Israel
Level 5 Contributor
47 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed August 11, 2012

Indeed luxury. Start fron the warm and relax atmosphere at the lobby. Watch the candle light ceremony when its getting dark. Great food at the hotel resturant. All your basic needs are addressed. Great place for business people visiting the area and have to stay around.

  • Stayed August 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Eran C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
John H, General Manager at Pullman San Francisco Bay, responded to this review, August 13, 2012
Bonjour!

The entire Sofitel San Francisco Bay team would like to THANK YOU for your lovely message and great compliments.

It is really a great reward for all of us to see how deeply you enjoyed staying with us . We are delighted that you enjoyed our luxury service with French flair.

Thank you again for choosing us and for taking time to share your experience. We hope we'll have an opportunity to welcome you back very soon to Sofitel San Francisco Bay.

Sincerely,

John Hutar
General Manager
Sofitel San Francisco Bay, California
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
A TripAdvisor Member
Reviewed August 8, 2012

Great breakfast, bar menu, sweet in the market place make your stay without worries for your stomach. It also locates closely to the highway 101, I can visit my friend easily without staying in crowded SF, more, the free parking is great too! Wifi is free. Beds are the best. Nothing to be picky about. Especially I love the six pieces windows in the living room. If you want a great food with comfortable stay, just go to Sofitel.

  • Stayed August 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
John H, General Manager at Pullman San Francisco Bay, responded to this review, August 9, 2012
Bonjour!

The entire Sofitel San Francisco Bay team would like to THANK YOU for your lovely message and great compliments.

It is really a great reward for all of us to see how deeply you enjoyed staying with us . We are delighted that you enjoyed our luxury service with French flair.

Thank you again for choosing us and for taking time to share your experience. We hope we'll have an opportunity to welcome you back very soon to Sofitel San Francisco Bay.

Sincerely,

John Hutar
General Manager
Sofitel San Francisco Bay, California
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hong Kong, China
Level 3 Contributor
12 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed August 7, 2012

Great location with free parking for guests! Even we booked with corperated rate , we had a lagoon view room which is beautiful! Excellent service with comfy bed and friendly staffs! I love everything about this hotel except occassionally it's a bit noisy with the planes flying nearby, but their wonderful service and lovely rooms make me wanna stay there again next time:)

  • Stayed July 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank travellolic m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
John H, General Manager at Pullman San Francisco Bay, responded to this review, August 9, 2012
Bonjour!

The entire Sofitel San Francisco Bay team would like to THANK YOU for your lovely message and great compliments.

It is really a great reward for all of us to see how deeply you enjoyed staying with us . We are delighted that you enjoyed our luxury service with French flair.

Thank you again for choosing us and for taking time to share your experience. We hope we'll have an opportunity to welcome you back very soon to Sofitel San Francisco Bay.


Sincerely,

John Hutar
General Manager
Sofitel San Francisco Bay, California
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Portland, Oregon
Level 3 Contributor
16 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed August 6, 2012 via mobile

If you need to cover SF to SJ but still want to feel like your not in the burbs, then consider this place kind of on the bay with a 2 mile path/bridge walk around the water. Excellent reception and service too.

Stayed August 2012, traveled with family
Helpful?
2 Thank wheresma
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
John H, General Manager at Pullman San Francisco Bay, responded to this review, August 9, 2012
Dear

We very much appreciate your comments regarding your stay at the Sofitel San Francisco Bay. It is always a pleasure to receive positive feedback.

I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely,

John Hutar
General Manager
Sofitel San Francisco Bay, California
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Pullman San Francisco Bay

Property: Pullman San Francisco Bay
Address: 223 Twin Dolphin Dr, Redwood City, CA 94065-1414 (Formerly Sofitel San Francisco Bay)
Phone Number:
Location: United States > California > Redwood City
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Business Hotel in Redwood City
#1 Green Hotel in Redwood City
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Pullman San Francisco Bay 4*
Number of rooms: 421
Official Description (provided by the hotel):
Welcome to the Pullman San Francisco Bay, an exclusive 'corporate resort' reputed for its refinement, considerate service and attention to detail. Whether you are visiting for pleasure or in town for business, you will savor this truly unique experience, a total immersion in comfort! Enjoy the superbly appointed accommodations in tranquil surroundings fanned by gentle breezes... Ideally situated between San Francisco and San José, this luxurious establishment is only minutes from the airport. ... more   less 
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Also Known As:
Sofitel San Francisco Bay Hotel Redwood City
Sofitel Hotel Redwood City
Sofitel Redwood City
Redwood City Sofitel

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