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Reviews (35)
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2 - 7 of 35 reviews
Reviewed May 11, 2018

Pros:

1) Fitted sheets - very important!
2) Great front desk staff
3) Beds very comfortable

CONS:

1) KABANG! KABANG! The doors from the hallway are guaranteed to wake you up. How can this be? The hotel was built in 2017?? The city councils MUST STOP Marriott from continuing to build these cheap hotels until they address this problem.

2) LIGHT from the window hits you in the morning - if you like a dark room, forget it. Again, the hotel was built in 2017. The city councils MUST STOP Marriott from building these cheap hotels until they address these problems.

3) No free breakfast - The Bistro very slow - 3 girls just chuckling and standing around

4) Bad Paul Mitchell products. The Marriott chain must break away from Paul Mitchell. Why do they love these tiny bars and tiny shampoos? What is wrong the executives? Go with Neutragena like Hilton and Homewood use.

1 out of 10. Sorry. Will continue to use Embassy Suites, Hyatt, even Holiday Inn Express is better.

Stayed: May 2018, traveled on business
Thank mark g
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rodger H, Manager at Courtyard Redwood City, responded to this reviewResponded May 12, 2018

Thank You for staying with us and sharing your feedback. I apologize for the inconveniences you experienced during your stay. If you choose to stay with us again please let the front desk know of any issues as we would be happy to resolve while you're here. Thank You again and my apologies for your concerns.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 1, 2018

This is a very new property and it shows. It has an very positive and friendly staff as well as the bistro-stye dining that the Courtyard brand has developed over recent years.
Very easy access to the highway yet surprisingly quiet. Like all hotels in Silicon Valley it is somewhat pricey, but it's the area, not the property that sets the rate

Room Tip: Good for business travelers
  • Stayed: March 2018, traveled on business
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank Jersey_Gourmet
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rodger H, Manager at Courtyard Redwood City, responded to this reviewResponded May 12, 2018

Thank you for staying with us, rating us on Trip Advisor and your kind words regarding our hotel.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 25, 2018

Got a room with a view of the roof. Noisy A/C equipment. Cheap but OK furniture. Biggest issue was finding a used shower cap in the bathroom, and then completely dismal housekeeping the next day ( replaced towels but did not make bed or wipe the bathroom counter nor vacuum).

  • Stayed: February 2018, traveled on business
    • Rooms
    • Cleanliness
    • Service
Thank rialto11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Arturo S, General Manager at Courtyard Redwood City, responded to this reviewResponded March 1, 2018

Rialto11,

Thank you for taking the time to submit a review. I'm sorry to hear your stay was not to your satisfaction and understand your frustration with the view and a noisy air conditioner. Should you find yourself in the area again, please feel free to reach out to management directly and we'll see what we can do to redeem ourselves.

Take care,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 21, 2018

When we checked in, Front Desk associate was not very welcoming. Lobby looks busy, guests watching TV and socializing. This is a new hotel and I was expecting that all furnitures and other furnishings are in. Its very noisy since its next to the freeway. It is not walkable to the restaurants and stores. If you dont have a rental car, then you need a taxi, Uber or Lyft for you to dine out. We will try a different hotel next time. We are not coming back. Service is bad!

  • Stayed: January 2018, traveled as a couple
    • Location
    • Sleep Quality
    • Service
Thank Jimmy N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Arturo S, General Manager at Courtyard Redwood City, responded to this reviewResponded February 22, 2018

Jimmy,

I'm sorry you did not enjoy your experience. Though we have no control over our physical location (places not being walkable, and along Highway 101), we can definitely address the other areas of opportunity, especially service. Thank you for bringing this to my attention. Should you choose to give us another chance, I hope you'll reach out directly.

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Reviewed January 22, 2018

This is not our first visit to this Courtyard. What I noticed this time was that more little perks and acknowledgements have been eliminated for elite. Recognition was not expressed and no water, chocolates and perhaps a thank you for bring an elite member. The hotel was obviously not full, yet we could not tell our family with small children (2 additional rooms we paid for) that they could have an early check in the following day for a memorial service for our Father. No need to go into details here...we will not be back.

Stayed: January 2018
Thank pb1610
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Arturo S, General Manager at Courtyard Redwood City, responded to this reviewResponded January 24, 2018

pb1610, you have my sincerest apologies for the issues you experienced during your current stay. Unfortunately, complimentary water is no longer a brand standard for acknowledging elite members and we do our very best to maintain consistency in the Courtyard brand. That being said, I'm sorry to hear we couldn't accommodate an early check-in, and I'm very sorry for your loss. If you would be so kind as to email me directly with the details, I would greatly appreciate it - Arturo.Saavedra@Marriott.com

Thank you for your feedback and I hope we can earn the opportunity to see you on your next trip to the area.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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