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“property under renovation and description at Hotwire inaccurate”

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Crowne Plaza Redondo Beach & Marina
Ranked #6 of 19 Hotels in Redondo Beach
Certificate of Excellence
Honolulu, HI
Level Contributor
13 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“property under renovation and description at Hotwire inaccurate”
Reviewed November 4, 2012

I recently stayed at the Crowne Plaza which is under renovation. I can certainly understand renovations but I had a "renovated" room and 1) a/c did not work, 2) coffee station had no outlet to plug the coffeee maker, 3) extension cords to connect television and lamps were exposed and trailing the floors, 4) bathroom renovation used old spouts, internet connection while Hotwire site says is free has a charge UNLESS you are a Crowne Frequent Member, and my list goes no

I have tried contacting Hotwire with my photos and detail but they are not equipped I guess to receive such information.

This is written as a caution to travellers to this property in that you should check on the renovation completion first and confirm all the details to the website you book through. I am a frequent traveler and am in some hotel room at least once a month. This is not a begrudging review; its meant to be helpful and informative

By the way, as I checked out there were a couple other guests at the front desk demanding explanation to their own greivances. Beware of the Crowne Plaza/Redondo

  • Stayed October 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank terry k
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,166 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (272)
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English first
Edmonton, Canada
Level Contributor
60 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
Reviewed November 1, 2012

We booked this hotel using priceline, and got away with paying 80 bucks a night! This hotel faces the ocean and Redondo Beach area, so it is prime real estate. The hotel is close to lots of restaurants and the pier so there was lots to do.

The room we got was a remodeled one on the 4th floor. The hotel is currently undergoing a renovation and will easily be a 4+ star hotel when completed. The renovated rooms feature granite counters in the bathroom, new showers, fixtures, everything. The only weird thing about the room was the bathroom door is more of a closet door.

The beds are comfortable and the room was so new, I think we were the first people to sleep in them. The new rooms come with a mini fridge and a nice flatscreen TV. This hotel has all the amenities you could need like access to a Gold's gym, business room and a conference centre. There is also an outdoor pool (which I never made it to).

The best thing about this hotel is the location, facing the beach and our balcony had an ocean room view. I would recommend this hotel to anyone staying in the Redondo or Beach town area.

  • Stayed October 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank AlbertaEdmontonGuy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael P, General Manager at Crowne Plaza Redondo Beach & Marina, responded to this review, November 7, 2012
Thank you for your nice comments and glad that you enjoyed the new room. The double bathroom doors had to be designed that way so that the doors could swing outward, giving you more room in the bath itself.
You actually probably WERE the first guest to stay in that room! The first set of them just came back to us a couple of weeks ago.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Saint Paul, Minnesota
Level Contributor
13 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed November 1, 2012

I stayed at the Plaza for work, and our meetings were on-site. The hotel is mid-remodel so there is some construction noise during the day right now. My room was away from the noise and had a great view of the harbor and ocean. It wasn't a remodeled room, so it was showing signs of age, but it was clean and comfortable. The front-desk staff was very pleasant and the event staff was very attentive and checked in frequently to make sure we had everything we needed. Catered meals were quite good. The hotel is located just off the water within walking distance of several restaurants. I look forward to staying here again once the remodel is complete.

Room Tip: Ask for a room with an ocean view, 2nd or 3rd floor.
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  • Stayed October 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Grondl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael P, General Manager at Crowne Plaza Redondo Beach & Marina, responded to this review, November 7, 2012
Glad that you enjoyed your meeting here with us. I appreciate your comments regarding the good service you received from the front desk and convention service staff.
Look forward to your next visit!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tel Aviv, Israel
Level Contributor
14 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed October 29, 2012

Just had to write to say I had an outstanding customer service experience with Virginia Morrow in Guest Services, in relation to the correction of an error during a previous stay. Virginia went out of her way to make sure we were left with a good taste in our mouths, as it were, and truly is a credit to the Crowne Plaza name. Flawless service and an example to all. Thank you!

  • Stayed October 2012, traveled solo
    • Service
Helpful?
1 Thank Sabzliminal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael P, General Manager at Crowne Plaza Redondo Beach & Marina, responded to this review, October 30, 2012
Thank you so much for your very nice comments regarding our Assistant Guest Service Manager, Virginia Morrow! I will make sure to pass on your kind words to her, and will also be nominating her for our "Delivering On The Promise" award.
Look forward to having you as a guest next time!
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Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed October 28, 2012 via mobile

Nice location. Excellent if you wish to bike or run along the Strand to Manhattan Beach perhaps all the way to Santa Monica
My room was in DESPERATE need of refurbishment. Reminds me of a cheap beach motel I stayed once when I had no money

  • Stayed October 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Leo C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael P, General Manager at Crowne Plaza Redondo Beach & Marina, responded to this review, October 30, 2012
I am so sorry that you were not happy with your room. Hopefully you were made aware during your stay that we are half way done with our guest room renovation. I am confident that you will be very pleased with your next stay with us and I do hope to be able to welcome you back again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
barry island uk
Level Contributor
132 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
Reviewed October 26, 2012

always stay here when im in the los angeles area, great location, rooms are spacious and clean. lovely staff here, especially the bellmen, they can't do enough for you. the hotel has a spa and pool area with nice veiws and is across from the marina and piers for some great bars and eateries, reccomend polly's on the pier for breakfast, ruby's diner for snacks, and old tony's for dinner. the hotel also operates a free shuttle bus to 2 local malls in torrance. LAX is a 25 minute drive.

Room Tip: ask for a marina facing room. pool facing ones can be noisy when the hotel is busy
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  • Stayed March 2012, traveled as a couple
    • Value
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    • Cleanliness
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Helpful?
2 Thank joyce383
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tucson, Arizona
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed October 24, 2012

We checked in just after midnight. Went to the assigned room to find someone sleeping. We scared them and they scared us. The security guard stated this sort of thing happens quite frequently. The next room that was assigned to us had a filthy bathroom. It wasn't cleaned after the previous occupants had left. We will never choose a Crowne Plaza hotel again. The lobby was gorgeous, but it stopped there. The rooms and hallways were in desperate need of help. It was an illusion by seeing the front lobby before the rest of the hotel. Parking was a joke at $22 per day!!

Room Tip: Good luck with choosing a good room.
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  • Stayed October 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank CMayo123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael P, General Manager at Crowne Plaza Redondo Beach & Marina, responded to this review, October 30, 2012
I am extremely concerned with the fact that you were assigned to a room which was already occupied. We take this very seriously and I will investigate this, and also the cleanliness issue you mention. We are undergoing a $15 million renovation of the hotel, with half of our guest rooms completed and the balance will be done by January 2013. Hope you will give us another chance to be of service in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Crowne Plaza Redondo Beach & Marina

Property: Crowne Plaza Redondo Beach & Marina
Address: 300 N Harbor Dr, Redondo Beach, CA 90277
Phone Number:
Location: United States > California > Redondo Beach
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Family Hotel in Redondo Beach
#4 Romantic Hotel in Redondo Beach
#5 Business Hotel in Redondo Beach
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Crowne Plaza Redondo Beach & Marina 3.5*
Number of rooms: 342
Official Description (provided by the hotel):
The NEW Crowne Plaza Redondo Beach & Marina Hotel. A full service southern California coastal hotel with resort style amenities. Conveniently located just 7 miles south of LAX, overlooking the Pacific Ocean between the King Harbor Marina and the Redondo Beach Pier. Complimentary WiFi for all guest rooms and public area; tennis court, Olympic size pool, and whirlpool on Harbor Terrace. Bike rental 7 days per week through concierge. Full 2-room fitness center. Completed $25M renovation of entire hotel in 2016 including guestrooms, lobby, meeting space, and new lobby bar – Harbor Bar+Bistro for light lunch and dinners. Breakfast in SOL. Choice of water view rooms, 350 sq ft, most with balcony. Selection of King or double Queen bedded rooms. Room safe and mini refrigerator. ... more   less 
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Also Known As:
Crowne Plaza Redondo Beach & Marina Hotel Redondo Beach
Crowne Plaza Redondo Beach And Marina
Redondo Beach Crowne Plaza
Crown Plaza Redondo Beach

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