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All reviews galleria mall closer to the beach continental breakfast fridge and microwave waffles quiet room would stay again hot tub convenient location rooms are clean los angeles lax motel parking freeway bw bay
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Reviewed June 27, 2016

My husband and I booked into this hotel on 6 June for a three night stay at the start of a 3 week road trip. A pre-authorisation charge of $456.93 was taken on 7 June from our pre-loaded cash card. On 13 June $456.93 was debited to the card, which was the cost of the stay. However, as of today's date 27 June the hotel have still not released the pre-authorised funds back onto our card. These funds were needed for our holiday.

Despite repeated attempts by myself, Best Western Customer Services, and my card provider the funds are still tied up and we cannot access them. Candance the desk manager has been useless and fobbed me off with lies and excuses. This treatment of customers would not be tolerated in the UK.

This has totally ruined our holiday and incurred us in considerable expense in phone calls and trying to access funds from accounts in the UK.

Apart from that we were allocated a dark room next to the breakfast room. Every morning at 6 am the TV was switched on loudly and a succession of guests were in and out of the room. Parking was difficult as contractors were using the hotel and their vehicles used up all the parking spaces.

A truly awful experience.

Date of stay: June 2016
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Service
1  Thank marydean2016
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lance P, General Manager at Best Western Redondo Beach Galleria Inn, responded to this reviewResponded July 13, 2016

Dear Valued Guest,
I wold like to apolgize for all of the problems that occured to your card during your stay. On behalf of the entire staff, I am truly sorry for this type of service you received. I am having a meeting with then entire staffa dn ownership to ensure this does not occur again.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 19, 2016

We have stayed at this Best Western several years for the week following a weekend event at the Hollywood Bowl. It suits our needs quite well: large room w/Refrig & Micro; outdoor spa; breakfast and parking. The management is good and friendly. We had a problem parking one night upon returning. There were no spaces and we had to park at a neighboring plaza lot. We were told that some rooms had more than one vehicle and there were half a dozen large commercial vehicles in the lot all week--apparently long-term working crews. The lot was full every night so we tried to return before it filled up.

Date of stay: June 2016
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank jerryeco
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lance P, General Manager at Best Western Redondo Beach Galleria Inn, responded to this reviewResponded June 27, 2016

Dear Valued Guest,
Thank you so much for your business. Your feedback is also greatly appreciated as well. Our guest's experiences and feedback is what helps us clearly understand what is going well, and what needs to be improved. Thank you so much.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 19, 2016

We consistently return to the Best Western Galleria in Redondo Beach. We were pleasantly surprised to find an upgrade in their breakfast accommodations to an entire room, which added to the comfort of our day's start.

Date of stay: June 2016
  • Trip type: Traveled with family
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank 644sharone
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lance P, General Manager at Best Western Redondo Beach Galleria Inn, responded to this reviewResponded June 27, 2016

Dear 644sharone,
Thank you very much for your consistent business! We are truly grateful to have a loyal customer like yourself. I also would like to take this opportunity to thank you for reviewing your recent stay. Thank you very much,see you soon.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 4, 2016

Can't say enough positive things about the staff at this hotel! everybody was kind, considerate and willing to go above and beyond to accommodate every need! The room was clean and comfortable, breakfast was wonderful and the woman at the front desk even gave my boys a grab bag of snacks while we were waiting for our room to be ready since we were a couple hours early.

Date of stay: May 2016
  • Trip type: Traveled on business
    • Sleep Quality
    • Rooms
    • Service
Thank Amy M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lance P, General Manager at Best Western Redondo Beach Galleria Inn, responded to this reviewResponded June 6, 2016

Dear Valued Guest,
Thank you so much for reviewing our property. We appreciate your feedback and business. We are pleased to hear that we met your lodging needs, and we look forward to seeing you soon,have a great summer.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 25, 2016 via mobile

Overall just a "meh" hotel. It was clean And the bed was super comfy. My biggest gripes were the small breakfast room and the temperamental air conditioning. The Ac barely cut on Nd when it did, only a short amount of time. It made keeping the room regulated very difficult. It was an ok place but nothing more.

Date of stay: May 2016
Trip type: Traveled as a couple
Thank ClaimsMachine
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lance P, General Manager at Best Western Redondo Beach Galleria Inn, responded to this reviewResponded May 31, 2016

Dear ClaimsMachine,
On behalf of the entire staff, I would like to thank you for reviewing your recent stay. I would like to take this opportunity to apologize for the problems that you experienced during the duration of your stay. This review will be shown to ownership and upper management to ensure this does not occur again.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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