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“Adequate but dated”

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BEST WESTERN Redondo Beach Galleria Inn
Ranked #10 of 19 Hotels in Redondo Beach
Western New York
Level Contributor
50 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 193 helpful votes
“Adequate but dated”
Reviewed October 7, 2013

I was going to fly into LAX for a couple of days and since I was going to have to rent a car anyway, I thought I would stay a little farther from the airport in hopes of having a more interesting neighborhood. Redondo beach was fun. This hotel is across the street from a large marina. There's no actual beach at this location (but there is a mile or so to the south) but that's probably one of the reasons that it isn't more expensive.

The property is about what you should expect from a Best Western. It's older, just a little bit shabby and on the inside looks like it could use some paint in places. The people were very nice. My room had something of a musty smell. However, everything in the room worked. The bed looked well-worn but was reasonably comfortable.

There were some pleasant surprises. The breakfast area was well equipped (though somewhat small) and it was possible to take your breakfast outside to a series of tables and chairs on the side of the hotel. The pool/spa area was surprisingly nice. It had reasonably new furniture with towels placed over the backs of each of the chairs. It looked like the pool was regularly cleaned and the whole patio are was really pleasant. Here's a tip.... if you find that the breakfast area is too crowded, I saw a couple of people take their plates out to the pool area. In the morning there will be hardly any one out there.

Another pleasant surprise is that the hotel will rent you a bicycle. I didn't try it, but I think it would be possible to bike down to the beach this way. There were also a couple of computers in the lobby for the guest's use

Parking can be a bit tight here. I happened to be there the weekend of a marina festival and I needed to display a parking permit prominently on my dashboard or risk being towed. I was, however, always able to find a spot regardless of how late I was out.

While you are there take a walk around the marina, the variety of boats is pretty amazing. I enjoyed my stay and paid about half of what I would have had to pay at a hotel that actually had a beach view. I liked it better than when I had previously taken a room right at LAX.

  • Stayed September 2013, traveled solo
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Helpful?
1 Thank jahansen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Priya S, General Manager at BEST WESTERN Redondo Beach Galleria Inn, responded to this review, October 26, 2013
Thank you for your review....we are really glad you that you enjoyed the stay with us. Since we are only 12 mile away from the airport, we do get several guest that want to stay away from the hustle and bustle of the airport. We are glad you found the rooms comfortable and the breakfast plentiful. We would love to welcome you again when you are on a stop over on your next trip!!!
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287 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (34)
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English first
Glasgow, United Kingdom
Level Contributor
19 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed October 3, 2013 via mobile

We stayed here for 5 nights and greatly enjoyed it. The reception staff were friendly and witty, and provided lots of information for us tourists. Free wifi in the reception was useful, and the room was basic but spacious and clean. The beach and pier nearby were lovely, and we often found ourselves at the Cheesecake Factory nearby (when on holiday!). The location was quite a hike to Hollywood as we needed to take a half hour bus ride then a 45 minute train journey which had it's slightly scary moments ( a downside of it being so cheap seemed to be it attracted quite a, let's say volatile class of commuter. However if you're not into venturing too far then this hotel is fab and walking distance to the bustling Manhattan beach (where a hotel can be twice the price).

Stayed November 2012, traveled as a couple
Helpful?
Thank waldo315
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Priya S, General Manager at BEST WESTERN Redondo Beach Galleria Inn, responded to this review, October 26, 2013
Thank you for all your kind comments. We are glad to hear that we have met all you expectations and that you enjoyed conversations with the frontdesk agents. oh yes and cheese cake factory are a must ( especially on a holiday). Once again thank all you kind comments.
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Ashdod, Israel
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed September 23, 2013

After we arrived after a very long trip, the room we reserved (non-smoking) wasn't available and we had to resort to staying at the smoking room with two kids who have asthma. The only saving grace was that we were mostly stayed out from the hotel for the whole day.
The breakfast selection is nice, but the breakfast area was very small and couldn't accommodate the number who was trying to get breakfast. It was crowded and overall inconvenient. After a while of figuring out, we ended up taking food upstairs.
After all this aggravation, the last night we stayed at the Best Western, turned out to be the most horrific: the toilet in our room broke down and the water was overflowing all over the bathroom floor. We contacted the front desk and spoke to Roberto, who inspected the damage and had the nerve to tell us that the repair man will arrive next morning. In the meantime, he gave us mops and plunger and told us that it would be our responsibility to clean the mess. He resorted back to the front desk telling us that we made this whole thing happen. He also told us that we had to use the restroom outside the hotel, across the street. We asked for the repair man to come right away, but Roberto told us that he was somewhere else. We also inquired with Roberto regarding another room, or at least let us use the restroom in the hotel, but he refused.
After we asked him for his supervisor, he said that his manager was unavailable until Monday and he would not share his number. Roberto's attitude was unacceptable and grossly unprofessional, as he was making fun of our accents and found this whole incident terribly amusing. A person like Roberto should never work anywhere near services or people. He just gives the Best Western really bad name. We would never recommend our friends or relatives stay at this hotel.

  • Stayed September 2013, traveled with family
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Helpful?
2 Thank Rena2815
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Priya S, General Manager at BEST WESTERN Redondo Beach Galleria Inn, responded to this review, September 26, 2013
We profusely apologize for not exceeding your expectation. We realize that the breakfast are is too small and we working to wards expanding it. Meanwhile we have extended the breakfast hours from 6am to 10am for the convenience of our guests. We try to give the best customer care and one-on-one service to each of our guests and I am extremely sorry to hear that Robert was unhelpful. We will taking actions against Robert regarding this. Please do not let this be reflection of how much we appreciate your patronage....we always strive to give the best care and service possible to our guests and I can assure that this is an isolated incident. We are once again extremely sorry for all the inconvenience caused and we do hope you will give us another chance to redeem ourselves.
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Malmo, Sweden
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed September 15, 2013

We stayed at BW Redondo Beach Galleria Inn for 4 days during our stay in LA. The staff was very nice and friendly, rooms clean and well-equipped. Continental breakfast was better than I expected, with a relatively large selection of food and some really good coffee! I can only recommend, we were very positively surprised with this hotel.

  • Stayed September 2013, traveled as a couple
    • Value
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Helpful?
Thank chichi2012
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Priya S, General Manager at BEST WESTERN Redondo Beach Galleria Inn, responded to this review, September 26, 2013
Thank you for the kind comments. We strive to pass on the best value to our guests. We are glad you liked our coffee. The coffee machine was recently upgraded which dispenses strong and light of regular and decaf coffee and it is good to hear that our guest and enjoying it. Thank you once again for you kind comments and we hope you will think of us the next time you are in Redondo beach area.
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Seattle, Washington
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed September 5, 2013

Not only did the hair dryer actually blow, but the towels were soft, the continental breakfast was great, and pastries and coconut cookies were served all day long! Candace, at the front desk, was impressive. She was friendly, helpful, offered opinions about quality restaurants in the area, and seemed to genuinely love serving her guests.

The hotel doesn't have a pool, but the Jacuzzi is as big as a pool and we enjoyed it immensely. Parking was always available and stalls weren't cramped. We were three turns away from the beach and even closer to freeways.

My mom and I would highly recommend this hotel.

Room Tip: All three floors were accessible via elevator. We were in 312 and never heard other guests! It was e...
See more room tips
  • Stayed August 2013, traveled with friends
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Helpful?
1 Thank C H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Priya S, General Manager at BEST WESTERN Redondo Beach Galleria Inn, responded to this review, September 26, 2013
We are extremely glad to hear that you enjoyed stay and we exceeded your expectations. Like you most guest enjoy the delicious coconuts cookie only second to the customer service of our staff. We are indeed very lucky and proud to have Candace on our team. Her knowledge of the area and her willingness to help the guest often makes the guest come back with us. We hope you will be one of them!! Thank you once again for your most kind comments.
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Huntington Beach, California
Level Contributor
96 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed September 4, 2013

This is not a glamorous hotel or the closest to the ocean, but the price for a holiday weekend (Labor day) was exceptional. Not only were they friendly, professional and attentive to all of our needs, they went above and beyond to allow my son and his wife to keep their dog with them. (Which is not this hotel's policy.) Breakfast is included. Large hot tub. No pool or gym. Overall a very good experience. Quiet and comfortable. Rooms come with a refrigerator and microwave.

  • Stayed August 2013, traveled with family
    • Value
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Helpful?
Thank Soulmates2012
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Priya S, General Manager at BEST WESTERN Redondo Beach Galleria Inn, responded to this review, September 26, 2013
Thank you for the kind comments. We do have ample amount of parking and good breakfast but our staff is our biggest asset!! We have a great team of employees who genuinely care about our guest and that bring them back to us over and over again even though we are 3 mile away from the beach. Thank you once again and we hope to see you soon.
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Oak Lawn, Illinois, United States
2 reviews
Reviewed August 19, 2013

we stayed at this hotel last week. August 12-15. The service was pretty good.. There was ample parking.. The breakfast was good but the set up was small.

This hotel was about a 20 minute drive to the beach.

Candace was really nice and had great customer service skills. I would stay again however if I can get closer to the beach I'd stay near the beach..

  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank Michael R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
05497, General Manager at BEST WESTERN Redondo Beach Galleria Inn, responded to this review, August 20, 2013
Thank you enjoying your stay with us and writing the kind comments for us. It is our goal to provide best experience possible to our guest during their stay with us. we are glad to know that we succeeded in our on going efforts this time. Thank you once again and we hope to see you soon!!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN Redondo Beach Galleria Inn

Property: BEST WESTERN Redondo Beach Galleria Inn
Address: 2740 Artesia Blvd, 2740 Artesia Blvd, Redondo Beach, CA 90278, Redondo Beach, CA 90278-3314
Phone Number:
Location: United States > California > Redondo Beach
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Wheelchair access
Hotel Style:
#4 Business Hotel in Redondo Beach
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — BEST WESTERN Redondo Beach Galleria Inn 2.5*
Number of rooms: 51
Official Description (provided by the hotel):
Enjoy Mediterranean style architecture and accommodations at this Redondo Beach hotel with great beaches, shopping, nightlife and LAX just minutes away. The BEST WESTERN Redondo Beach Galleria Hotel is located near the best beaches in Southern California and just a few miles from the Los Angeles International Airport. - LAX. Beach goers looking for a great location will find themselves in proximity to local beaches such as Redondo, Hermosa, Manhattan Beach, and a short distance to Venice and Santa Monica Beach. Relax and Enjoy beach hot spots; boardwalk shopping, pier restaurants, and nightlife entertainment. Easy access to popular and exciting nearby attractions include Disneyland, Universal Studios/Universal Walk, Magic Mountain, Knott's Berry Farm, Aquarium of The Pacific, and the Paul Getty Museum. Guests will be within walking distance to the South Bay Galleria Mall and minutes away from Del Amo Fashion Center, offering world class shops, entertainment, theatres, restaurants. Favorite local events near the hotel include beach volleyball tournaments, soccer tournaments, fishing, whale watching and charter trips to Catalina Island. ... more   less 
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Also Known As:
Best Western Redondo Beach Galleria Hotel Redondo Beach
Redondo Beach Best Western

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