I had booked my team of 7 at this hotel for onsite visits to nearby hospitals. Over the past few months, this team has been traveling throughout California assessing various health care facilities. We enjoy a hospitable hotel and while discerning are never expecting too much.
Upon arrival, we were pleased with our reception and our rooms - refrigerators, microwaves - a mini-suite. However, the beds had "comforters" rather than the more sanitary cotton duvet covers, which can be laundered with each new guest.
After returning to my room at around 5:30pm on the day after check-in, it wasn't cleaned. So I called the Front Desk. I got a chilly reception with this salutation: "Front Desk" - no name, no "how can I help you?". I said my room wasn't cleaned. Her response: "housekeeping leaves at 3pm". So I asked if my room would be cleaned and she repeated "housekeeping leaves at 3pm". I said "well, so, I'm pretty much out of luck?" She responded "I can send fresh towels". Not good.
I want my room cleaned.
Additionally, this hotel is in the San Bernardino area of Southern California - hot and dry. The hotel's convenience shop had NO BOTTLED WATER and TWO DIET PEPSI's as their offering for thirsty travelers not wanting to imbibe in San Bernardino County tap water. And, this was over the 2 night stay. Never replenished their stock. And when asked, the staff said "sorry we're out".
Live up to your promises "Country Inn and Suites". I travel nationally and internationally. I travel with a team. We won't be using your hotels again.
- Reservation Options:
- TripAdvisor is proud to partner with Expedia, Hotels.com, Carlson, Booking.com, Travelocity, Hotwire, Orbitz, Priceline, Cancelon, Cheap Tickets, TripOnline SA and HotelsClick so you can book your Country Inn & Suites By Carlson, San Bernardino (Redlands) reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Country Inn & Suites San Bernardino/Redlands Hotel Redlands
- Country Inn And Suites San Bernardino/Redlands
- Country Inn Redlands
- Redlands Country Inn
- Country Inn San Bernardino