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“For all the advertising hoopla, this hotel was not up to the promises.”

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Country Inn & Suites By Carlson, San Bernardino (Redlands)
Ranked #3 of 9 Hotels in Redlands
Certificate of Excellence
San Diego, California
Level Contributor
39 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
“For all the advertising hoopla, this hotel was not up to the promises.”
Reviewed July 24, 2014

I had booked my team of 7 at this hotel for onsite visits to nearby hospitals. Over the past few months, this team has been traveling throughout California assessing various health care facilities. We enjoy a hospitable hotel and while discerning are never expecting too much.

Upon arrival, we were pleased with our reception and our rooms - refrigerators, microwaves - a mini-suite. However, the beds had "comforters" rather than the more sanitary cotton duvet covers, which can be laundered with each new guest.

After returning to my room at around 5:30pm on the day after check-in, it wasn't cleaned. So I called the Front Desk. I got a chilly reception with this salutation: "Front Desk" - no name, no "how can I help you?". I said my room wasn't cleaned. Her response: "housekeeping leaves at 3pm". So I asked if my room would be cleaned and she repeated "housekeeping leaves at 3pm". I said "well, so, I'm pretty much out of luck?" She responded "I can send fresh towels". Not good.

I want my room cleaned.

Additionally, this hotel is in the San Bernardino area of Southern California - hot and dry. The hotel's convenience shop had NO BOTTLED WATER and TWO DIET PEPSI's as their offering for thirsty travelers not wanting to imbibe in San Bernardino County tap water. And, this was over the 2 night stay. Never replenished their stock. And when asked, the staff said "sorry we're out".

Not acceptable.

Live up to your promises "Country Inn and Suites". I travel nationally and internationally. I travel with a team. We won't be using your hotels again.

Room Tip: Don't choose this hotel if you want bottled water available for purchase, a room cleaned daily o...
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  • Stayed July 2014, traveled on business
    • Location
    • Rooms
    • Service
Helpful?
1 Thank mamayer102
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CarlsonRezidor, Online Customer Support at Country Inn & Suites By Carlson, San Bernardino (Redlands), responded to this review, July 29, 2014
Thank you for reaching out and writing your review. We are sorry you were not satisfied with your recent stay. Your comments are valued, and your suggestions will be used to consider improvements in the future. Thank you for your feedback and we hope for another chance in the future to exceed your expectations!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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387 reviews from our community

Traveler rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (45)
Date | Rating
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  • English first
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English first
Arezzo, Italy
Level Contributor
12 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed July 14, 2014

I spent here 2 nights with my family. The hotel is very easy to find and they have a big parking lot.
The rooms are clean and old furnished but in the complex is good. Little overpriced for the quality of the stay.

They really need to work on service. No one attend us for the check in and we have to wait 20 minutes before somebody shows up. Also during the night the fire alarm went on and we had to move all out. Nobady of the management shows up and we had to wait the fire department to figure out what to do.
Thank go nothing severe.

I would not go back.

  • Stayed April 2014, traveled with family
    • Location
    • Rooms
    • Service
Helpful?
Thank buccia85
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Phoenix, Arizona
Level Contributor
34 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed May 13, 2014

We have been staying in Beaumont for about $70. but found this bargain just 15 miles down the road for about $90. The free happy hour consists of wine and beer with one hot hor'dourve and several cold items from 5 to 7 p m. The complementary breakfast includes cooked-to-order omelettes, serve-yourself scramled eggs, fresh fruit, fruit juice selection, cereals, bagles, bacon or sausage or biscuits and gravy and a selection of coffees and teas.......wow, what a deal!

Room Tip: We have stayed on all 3 floors and the rooms are all very large for this price range with hide-a-bed...
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  • Stayed May 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank justbsp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bcalvert, Director of Sales at Country Inn & Suites By Carlson, San Bernardino (Redlands), responded to this review, May 29, 2014
I am glad to hear you enjoyed took advantage of all our amenities. We hope to see you when your travel brings you back to Redlands!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Jose, California
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed April 29, 2014

If you will be visiting Redlands during the four years your child will study at UoR, then make this your home base NOW! You won't regret it. On the contrary, you will look forward to travelling to Redlands to get to stay here. I just discovered it this past weekend when we were there for our daughter's college commencement and I booked a block of rooms in April after I'd had reservations somewhere else since January. Couldn't believe it wasn't sold out. I wish we had always stayed here. In all the four years of visiting her for homecoming weekend, moving her in and out, swim meets, etc,, we always stayed at other places on Colton which are fine however they are not as nice as this. Located just a 1/2 block from Colton at Alabama and convenient on ramp to the 10, the Country Inn & Suites is a lovely, spacious, relaxing, comfortable, quiet, convenient, updated, property that has all the amenities you could want like: hot breakfast buffet with omelettes cooked to order; wet bar with coffeemaker/fridge/micro; a sitting area in each room with pull out sofa; a business center with free printing; a nice cancellation policy 24 hours before arrival; UoR special rate. I was so proud to have my extended family in this place and they raved. (Also the Old Spaghetti Factory across the street is super convenient). Just in every way, it was just a pleasure. But the icing on the cake is the kind, helpful, courteous, patient and thorough staff (Joe, Victoria, Aniesa). They allowed us an early check-in and a late check-out which my family really appreciated during our whirlwind weekend of celebrating. I felt they did everything they could to make it pleasant. So . . . I've never written a review for a hotel before but with a gem like this, I was compelled to show them my gratitude with a five-star rating. Don't know when I will ever get to stay here again, since my daughter has graduated, but I would certainly look into another Country Inn & Suites in a different destination based on my experience here. OUTSTANDING!!! Thank you for making our visit -- during a particularly special time for our family -- so wonderful!

Room Tip: I was told to ask for rooms furthest from the freeway which they accommodated. Inside it was lovely...
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  • Stayed April 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank highlyselective
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bcalvert, Director of Sales at Country Inn & Suites By Carlson, San Bernardino (Redlands), responded to this review, May 29, 2014
Thank you for the great feedback and detailed review of our hotel. We love our Redlands University students and their families. We look forward to seeing you in the near future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Nipomo, California
Level Contributor
155 reviews
66 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
Reviewed April 29, 2014

Great location, right off the freeway yet didn't hear any freeway noise, small sitting room and kitchen in the room. Very clean, ample parking. Andrea checked me in, she was awesome. Excellent breakfast too. Will definitely stay there again.

  • Stayed April 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank TravelerCharlotte
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bcalvert, Director of Sales at Country Inn & Suites By Carlson, San Bernardino (Redlands), responded to this review, May 29, 2014
I am very glad to hear you were impressed with our hotel. We strive for excellence. Thank you and we hope to see you again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Boynton Beach, Florida
Level Contributor
265 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 83 helpful votes
Reviewed April 12, 2014

I stayed at the Country inn for 2 nights, great rooms, great staff, I cannot find anything that was wrong with the accommodations, good breakfast in the morning and also is across the street for the Spaghetti Warehouse, so going to dinner was not a hard choice.

  • Stayed February 2014, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Pedro C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bcalvert, Director of Sales at Country Inn & Suites By Carlson, San Bernardino (Redlands), responded to this review, May 29, 2014
We appreciate you sharing your great experience at our hotel with future travelers. Thank you for your business. We hope to see you again!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Victoria, Canada
Level Contributor
46 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed March 26, 2014

This is a lovely hotel and community! I would recommend staying at this hotel because it was such a great stay and myself and my whole family loved San Bernadino!
The Hotel: Large, clean rooms, friendly and helpful staff, and evening and morning meals. It would be nice if the eating area was a bit larger, as the hotel was very busy and it was hard to get a seat for breakfast. Otherwise, this was one of the nicest stays on our trip, and we stayed at some really nice hotels and resorts!

  • Stayed March 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Stacey H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bcalvert, Director of Sales at Country Inn & Suites By Carlson, San Bernardino (Redlands), responded to this review, March 27, 2014
I am very pleased to see you enjoyed our hotel. We hope you visit again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Country Inn & Suites By Carlson, San Bernardino (Redlands)

Property: Country Inn & Suites By Carlson, San Bernardino (Redlands)
Address: 1650 Industrial Park Ave, Redlands, CA 92374-2829
Phone Number:
Location: United States > California > Redlands
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 9 Hotels in Redlands
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Country Inn & Suites By Carlson, San Bernardino (Redlands) 3*
Number of rooms: 20
Reservation Options:
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Also Known As:
Country Inn & Suites San Bernardino/Redlands Hotel Redlands
Country Inn And Suites San Bernardino/Redlands
Country Inn Redlands
Redlands Country Inn
Country Inn San Bernardino

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