I had been a very frequent customer with red lion but had gotten away for unremembered reasons. We checked into the property at 11:00 pm. The motel was lightly occupied as per the desk clerk. Quite tired we went to our room only to be quite disappointed and quite surprised. The list of deficiencies was extensive! I have never before felt compelled to take pictures of the room (which I did). We tried to call the front dest but 1) the telephone didn't work. 2) the bed next to the window was obviously been slept in without any clean up or new sheets, We checked the second and found it apparently cleaner but still apparently previously used, 3) There was no soap, shampoo, etc. in the room and only 4) 1 plastic cup. 5) The shower had been used but not by us. We had been on the road for over 18 hours and desperately needed to sleep. We tried the phone again but no one answered 5) I even tried my cell phone to no avail. 6) I went to the lobby and found NO ONE I waited over 10 minutes and finally retreated. The phone continued to ring. When we checked in there had been 3-4 behind the counter. Now not one!!!!!!!1
Came morning (545am ) I tried the phones again --still no answered and again lots of ringing. We went down to the "gourmet breakfast" only to be quite disappointed. (7) I am diabetic and there was no consideration given to diabetic needs. No whole grain cereal nor breads, no sugar free syrup, and no low glycemic foods at all. A man and son claimed the they had just walked in from the street to eat! We had to pay excessive fees for less than we had at Best Western in "nowhere" Arizona. Several other of the 6:15 am diners we also complaining of the lack of consideration to special needs. (8) All the "hot" food was cold to warm and tasted as if this was yesterdays food re warmed 8) cold greasy sausage, cold over cooked scrambled eggs, sweetened cereals , sweet breads and muffins. 9) No one came to verify if we had paid for our meal. I asked the lady on duty why we hadn't been checked to verify payment and she assured us that 10) "no one is verified because" we don't wan't to embarrass anyone" . I could go on but have run out of room! What an utter and complete rip off. Over priced, lied to, worse than Motel 6 by far and worse than any road side 1950's motel. I asked to speak to the manager but " Not on duty until 9" (am or pm ???) We went to our room to leave and decided to purchase some cold water from the vending machine (yo guessed it "out of order" A large cooler next to the front desk was locked and the person with the key wouldn't be there until at least 9:00.
According to their web site: Red Lion Hotels are a celebration of locality, for the traveler who collects experiences and understands that every trip ought to be a little bit different. The traditions of each Red Lion city, from the West Coast and British Columbia throughout the Pacific Northwest, are captured by a warm, personable staff who can't wait to show off their home".
End of propaganda. What a crock of [--]. You advertise quality and guest services for nothing then charge extremely high rates and deliver less that Motel 6. I will not stay at another of your properties not will any of my more that 600 employees who travel extensively. Red Lion Will be banned from our acceptable list of locations. As far as I'm concerned they can go elsewhere or sleep in their cars.
- Official Description (provided by the hotel):
- Red Lion Hotel Redding is the gateway to Northern California's recreational playground. Adjacent to I-5, the Red Lion Hotel Redding is just five minutes from downtown and 15 minutes from the airport via our complimentary airport transportation. The Redding Convention Center, Mt. Shasta Mall and excellent golf courses are nearby with Lake Shasta, Whiskey Town Lake, Mt. Lassen Volcanic State Park, the Sundial Bridge and other local attractions just minutes away. Our 192 elegantly appointed and spacious guest rooms have new air conditioning throughout. Two suites feature all the amenities you'd expect of a first-class hotel. These include private balconies or patios, king or queen beds, complimentary Wi-Fi and upgrade available, voicemail and Encore on demand movies. For recreation, try our outdoor pool - largest hotel pool in area. Whirlpool, kiddie pool and fitness center or relax around our spacious courtyard. We offer Red Lion's signature Roaring Start Breakfast Buffet... And don't forget, kids 10 and younger eat free with each adult. The 3-Shastas Bar and Grill is available for on-site dining, drinks and entertainment. With 8,731 square feet of meeting space, we are also able to accommodate as few as 10 or as many as 650 for your next conference or special occasion. Whether traveling for business or pleasure, the Redding Red Lion Hotel is committed to your care, comfort and value. "Redding's Lodging Leader." ... more less
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- Also Known As:
- Red Lion Redding
- Redding Red Lion