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“Comfortable Stay”

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Holiday Inn Hotel and Convention Center
Ranked #18 of 36 Hotels in Redding
Los Angeles
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Comfortable Stay”
Reviewed September 8, 2013

It's a small room compare with the timeshare resort with kitchen & fridge etc... but, this is the most comfortable bed during our 10 days vacation among 2 hotels & 2 resorts ~ whatn a good endingn~ last min. Hot-wire mystery deal is not too shabby !!

  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ej J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brandi M, Manager at Holiday Inn Hotel and Convention Center, responded to this review, June 4, 2015
Thank you for your recent stay with us and reviewing our property. We work very hard to deliver excellent service that is both warm and relaxed every day, for every guest, every stay. Your feedback makes it all worth it. We will be looking forward to your next visit to our hotel next time you are in the Redding area.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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126 reviews from our community

Traveler rating
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    7
See reviews for
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (34)
Date | Rating
  • English first
  • French first
  • Portuguese first
  • Any
English first
San Francisco
Level Contributor
32 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed September 2, 2013

This place is located off highway 5 in Redding. There are lots of hotels, restaurants in the area. I booked this one through priceline.com. I usually stay with Marriott but i would like to give other hotels a try from time to time. We got there late. We were told that we would be getting a smoker king. I protested. Apparently, when I booked it on the priceline.com, they did not assign me a room. You are at the mercy of the hotel. In this state of age, I am surprised that they still allow smoking in the hotel room. We were given an accessible room with 2 full size beds which is also pet friendly. They never asked me if I were allergic to cats or dogs. They just put us lthere without asking. The interesting fact was that the front desk told the guest before me that they had no more double rooms but he was able to find a double room to put us in because we refused smoker room. Well, the staff is sure friendly.

Here to sum it up
1. Clean room over all. Like a high end nursing home. I was surprised that my asthma did not flare up in the pet friendly accessible room. I was really worry. Kudos to the cleaning lady.
2. Typical bed for hotel at this level. not really comfortable but it is ok. Most importantly, it is clean.
3. Did not eat in their restaurant. There are lots places to eat.
4. There is no microwave in the room. There is a small refrigerator in the room.
5. call them, if you really dont want a smoker's room and you use priceline.com
6. This is my second time with holiday inn. Frist time was 10 years ago at san francisco, they put me in a smoker' s room too. I was so angry back then that they did not have another room for me. I guess I should be thankful that i got a non smoking clean pet friendly room this time.

Sorry holiday inn, i know you have right to serve smokers but not at my expense. I will take my business back to Marriott or Sheraton hotels.

To be fair, even though i will never return to holliday inn, i will still give it a 3.5 stars for the sake of other guests.

  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank gchuang101
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Hotel and Convention Center, responded to this review, February 18, 2014
Dear gchuang101,

Thank you for your review. We just want to assure you that our hotel is very proud of its level of service, cleanliness and quality of its product. We are disappointed that we did not meet your expectations during your stay. Please accept our apologies for any inconvenience you experienced while visiting our hotel. We take all reviews positive and negative very seriously, and your feedback will help us improve for our next guest or your next visit.

Sincerely,

Connie D
Case Manager
IHGCare
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San Carlos, California
Level Contributor
52 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed August 22, 2013

Our second floor room was quiet and clean. The restaurant breakfast was good. The margarita was good. The desk staff was very helpful. They picked up and dropped off from Benton airport, which was very nice and convenient. We'll stay here again.

  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 206dvr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brandi M, Manager at Holiday Inn Hotel and Convention Center, responded to this review, June 4, 2015
Thank you for taking the time to write a review about our property. We are thrilled that you noticed how helpful and welcoming our Team is - we will be sure to share your feedback with them! Our goal is to create a hotel our guests love, home away from home! We look forward to seeing you again in the very near future should you find yourself in Redding, California again.
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Loma Linda, California
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed August 11, 2013 via mobile

Nice staff, nice clean room but the in-room amenities are not as good as the Holiday Inn Express. There's no microwave. A complimentary bottle of water is for membership only. The slow Wi-Fi was very annoying. We stayed at Holiday Inn Express in Portland-Jentzen Beach, and in Tacoma,WA, and we were impressed with the in-room amenities and the hotel services (fast wi-fi, good size refrigerator, microwave, big screen tv, comprementary bottles of water and breakfast). We think the Holiday Inn Express gave us more than this Holiday Inn provided.

  • Stayed August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank aicontact
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Hotel and Convention Center, responded to this review, August 26, 2013
Dear aicontact,

Thank you for your recent stay with us and reviewing our property. I appreciate the compliments on the staff and the level of service provided and for noticing the cleanliness of our rooms. However, I would like to apologize for the dissatisfaction you had experienced because of the internet connection. I have taken note and wish to thank you for all your valuable comments. These are of great importance to us and allow us to monitor and improve our service continually.

Once again, thank you for staying and we all hope to have an opportunity to serve you again on your next future visit.

Sincerely,

Janice A
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mancos, Colorado
Level Contributor
196 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 81 helpful votes
Reviewed August 8, 2013

We favor the Holiday Inn chain because they have consistent quality. The Holiday Inn in Redding is located on the main hotel row on Hilltop, with restaurants all around. The rooms were well appointed, roomy and comfortable. We had drinks at the lounge area (they have a small but complete list of drinks and you get 1 free). We also had breakfast (not included in price) and 1 dinner in their restaurant, which had a small but creative menu for all meals. Service was good. We did have 2 problems. The person checking us in must have been a trainee because she made several mistakes and took forever and needed help. She gave us keys to one room that was occupied, which was embarrassing. Also, we need my mother's room on a level without stairs and there were stairs everywhere. Rooms were quiet and had refrigerators and microwaves.

Room Tip: If stairs are a problems, you will have at least a few stairs everywhere.
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  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank coloradocowgirl2016
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brandi M, Manager at Holiday Inn Hotel and Convention Center, responded to this review, June 4, 2015
Thank you for taking the time to review our property. Everything we do is aimed at providing you with an excellent hotel experience and your feedback is extremely valuable. We truly appreciate you sharing your thoughts with us and your feedback will be shared with our staff. We hope during your next stay in Redding, you come and visit us again at the Holiday Inn & Convention Center.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Vienna, Austria
Level Contributor
20 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed July 30, 2013

Just checked in at the hotel.

The hotel is located next to a busy road where all other motels and hotels are located. The view from the room is a parking lot. The swimming pool is outdoors next to the parking lot, front entrance and the busy road - guess it depends from which angle you take the picture.

I am a Platinum member and one of the perks of traveling a lot while staying in the same hotel chain are the room upgrades. Of course they are subject to availability.

At check-in the clerk stunned me: "at this hotel we don't do upgrades. we are independently owned". I know IHG / Holiday Inn is a franchise. But not respecting a loyalty program to the most loyal guests is stunning. What's the purpose of being part of a chain then? This should be reported to IHG.

  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Maarten V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Hotel and Convention Center, responded to this review, August 15, 2013
Dear Maarten V,

Thank you for staying with us and providing us with your valuable feedback. We always try our best to ensure we meet our guests needs & expectations and on this occasion we apologize for your disappointment with the service you received. Rest assured that your comments will be reviewed by our team and take actions accordingly. I sincerely hope you stay with us again in the future so we can show you just how exceptional we can be.

We value you as our IHG Rewards Club Platinum Member and hope to have the pleasure in welcoming you back again very soon.

Sincerely,

Karen C
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Francisco, California
Level Contributor
45 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
Reviewed July 24, 2013

The Inn is very convenient to highway 5, several shopping malls with various options of restaurants, and some attractions in Redding, such as Turtle Bay Exploration Park, Sundial Bridge, and Shasta Dam. The lobby and the room were clean, staff was friendly, and there is plenty space for parking. However, the hallway was so long to get into the room on the back of the Inn, the ceiling of the hallway appears to be low, and the air-conditioner in the room was very noisy. Considering of its relatively higher daily rate relative to other Inns/Motels nearby, there is definitely a room to improve.

  • Stayed June 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank TripReviewer290
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Hotel and Convention Center, responded to this review, August 8, 2013
Dear TripReviewer290,

Thank you for staying with us and providing us with your valuable feedback. We certainly do our utmost to make your stay comfortable and pleasant, so we are very pleased to note that you were satisfied with the level of service and the location of the hotel. However, I would like to apologize for the overall dissatisfaction you had experienced. Rest assured that the issues you have raised about the AC unit has been documented and will be forwarded to the appropriate departments for necessary actions. We take the confidence our guests place in us very seriously and work diligently to rectify any unsatisfactory experiences.

Once again, thank you for your feedback and we hope to have the pleasure of welcoming you back again very soon.

Sincerely,

Janice A
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Hotel and Convention Center

Property: Holiday Inn Hotel and Convention Center
Address: 1900 Hilltop Dr, Redding, CA 96002-0210
Phone Number:
Location: United States > California > Redding
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#10 Business Hotel in Redding
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Holiday Inn Hotel and Convention Center 3*
Number of rooms: 125
Official Description (provided by the hotel):
We invite you to come and stay with us at the Holiday Inn Hotel & Convention Center in Redding, California. Our hotel is your gateway to Northern California's Shasta Cascade Region, an outdoor wonderland of green mountains and forests, and provides easy access to local features including Shasta Lake, Whiskeytown Lake, Lassen Volcanic National Park, McArthur-Burney Falls Memorial State Park, Castle Crags Wilderness, Shasta-Trinity National Forest and the Pacific Crest Trail. Conveniently located, the Holiday Inn Hotel is nearby Redding s own attractions, such as Turtle Bay Exploration Park, Sundial Bridge, Big League Dreams Sports Park and Waterworks Park.The Convention Center at the Holiday Inn Hotel is the perfect setting for business meetings, reunions, weddings, luncheons, trade shows, anniversary parties and more! In-house catering is available and provided by our on site restaurant, the Braided Mane, 2009 Golden Plate award winner!Business and leisure travelers will appreciate that this Redding hotel offers free wireless high-speed Internet access in all of the public areas. If you are without your own computer, the Holiday Inn hotel has a public computer available to all guests. Enjoy breakfast, lunch and dinner in our full-service restaurant or, at the end of your day, relax comfortably in the hotel lounge or by the outdoor pool. We care for your comfort! ... more   less 
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Also Known As:
Holiday Inn Redding Hotel Redding
Redding Holiday Inn

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