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Holiday Inn Hotel and Convention Center
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Reviews (165)
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All reviewsbiggest concernroom was cleantwo sinkslots of parkingnice hotellounge areashasta areabreak insolder propertyrestaurants in walking distancehotel restaurantgood nights sleeprecommend staying herepleasant stayrestaurant attachedfree weightsa long road trip
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Reviewed August 22, 2013

Our second floor room was quiet and clean. The restaurant breakfast was good. The margarita was good. The desk staff was very helpful. They picked up and dropped off from Benton airport, which was very nice and convenient. We'll stay here again.

  • Stayed: August 2013, traveled with family
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Thank 206dvr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brandi M, Manager at Holiday Inn Hotel and Convention Center, responded to this reviewResponded June 4, 2015

Thank you for taking the time to write a review about our property. We are thrilled that you noticed how helpful and welcoming our Team is - we will be sure to share your feedback with them! Our goal is to create a hotel our guests love, home away from home! We look forward to seeing you again in the very near future should you find yourself in Redding, California again.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 11, 2013 via mobile

Nice staff, nice clean room but the in-room amenities are not as good as the Holiday Inn Express. There's no microwave. A complimentary bottle of water is for membership only. The slow Wi-Fi was very annoying. We stayed at Holiday Inn Express in Portland-Jentzen Beach, and in Tacoma,WA, and we were impressed with the in-room amenities and the hotel services (fast wi-fi, good size refrigerator, microwave, big screen tv, comprementary bottles of water and breakfast). We think the Holiday Inn Express gave us more than this Holiday Inn provided.

  • Stayed: August 2013
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Thank aicontact
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Hotel and Convention Center, responded to this reviewResponded August 26, 2013

Dear aicontact,

Thank you for your recent stay with us and reviewing our property. I appreciate the compliments on the staff and the level of service provided and for noticing the cleanliness of our rooms. However, I would like to apologize for the dissatisfaction you had experienced because of the internet connection. I have taken note and wish to thank you for all your valuable comments. These are of great importance to us and allow us to monitor and improve our service continually.

Once again, thank you for staying and we all hope to have an opportunity to serve you again on your next future visit.

Sincerely,

Janice A
Case Manager
IHGCare

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 8, 2013

We favor the Holiday Inn chain because they have consistent quality. The Holiday Inn in Redding is located on the main hotel row on Hilltop, with restaurants all around. The rooms were well appointed, roomy and comfortable. We had drinks at the lounge area (they have a small but complete list of drinks and you get 1 free). We also had breakfast (not included in price) and 1 dinner in their restaurant, which had a small but creative menu for all meals. Service was good. We did have 2 problems. The person checking us in must have been a trainee because she made several mistakes and took forever and needed help. She gave us keys to one room that was occupied, which was embarrassing. Also, we need my mother's room on a level without stairs and there were stairs everywhere. Rooms were quiet and had refrigerators and microwaves.

Room Tip: If stairs are a problems, you will have at least a few stairs everywhere.
  • Stayed: July 2013, traveled with family
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Thank coloradocowgirl2016
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brandi M, Manager at Holiday Inn Hotel and Convention Center, responded to this reviewResponded June 4, 2015

Thank you for taking the time to review our property. Everything we do is aimed at providing you with an excellent hotel experience and your feedback is extremely valuable. We truly appreciate you sharing your thoughts with us and your feedback will be shared with our staff. We hope during your next stay in Redding, you come and visit us again at the Holiday Inn & Convention Center.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 30, 2013

Just checked in at the hotel.

The hotel is located next to a busy road where all other motels and hotels are located. The view from the room is a parking lot. The swimming pool is outdoors next to the parking lot, front entrance and the busy road - guess it depends from which angle you take the picture.

I am a Platinum member and one of the perks of traveling a lot while staying in the same hotel chain are the room upgrades. Of course they are subject to availability.

At check-in the clerk stunned me: "at this hotel we don't do upgrades. we are independently owned". I know IHG / Holiday Inn is a franchise. But not respecting a loyalty program to the most loyal guests is stunning. What's the purpose of being part of a chain then? This should be reported to IHG.

  • Stayed: July 2013, traveled with family
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Thank Maarten V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Hotel and Convention Center, responded to this reviewResponded August 15, 2013

Dear Maarten V,

Thank you for staying with us and providing us with your valuable feedback. We always try our best to ensure we meet our guests needs & expectations and on this occasion we apologize for your disappointment with the service you received. Rest assured that your comments will be reviewed by our team and take actions accordingly. I sincerely hope you stay with us again in the future so we can show you just how exceptional we can be.

We value you as our IHG Rewards Club Platinum Member and hope to have the pleasure in welcoming you back again very soon.

Sincerely,

Karen C
Case Manager
IHGCare

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Reviewed July 24, 2013

The Inn is very convenient to highway 5, several shopping malls with various options of restaurants, and some attractions in Redding, such as Turtle Bay Exploration Park, Sundial Bridge, and Shasta Dam. The lobby and the room were clean, staff was friendly, and there is plenty space for parking. However, the hallway was so long to get into the room on the back of the Inn, the ceiling of the hallway appears to be low, and the air-conditioner in the room was very noisy. Considering of its relatively higher daily rate relative to other Inns/Motels nearby, there is definitely a room to improve.

  • Stayed: June 2013, traveled with family
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Thank TripReviewer290
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Hotel and Convention Center, responded to this reviewResponded August 8, 2013

Dear TripReviewer290,

Thank you for staying with us and providing us with your valuable feedback. We certainly do our utmost to make your stay comfortable and pleasant, so we are very pleased to note that you were satisfied with the level of service and the location of the hotel. However, I would like to apologize for the overall dissatisfaction you had experienced. Rest assured that the issues you have raised about the AC unit has been documented and will be forwarded to the appropriate departments for necessary actions. We take the confidence our guests place in us very seriously and work diligently to rectify any unsatisfactory experiences.

Once again, thank you for your feedback and we hope to have the pleasure of welcoming you back again very soon.

Sincerely,

Janice A
Case Manager
IHGCare

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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