I had made the reservation for the Hilton due to the last time I was in the area, we stayed at the La Quinta and we put into a room with people already occupying the room. The hotel is still fairly new, and is on the quite side of town. Had no problems until after I came back home and saw that the authorization was still on my credit card, even though they charged for my room. I had talked to a gentleman, Tony, in regards to this after I sent an e-mail to Hilton HHonors. He said if the authorization is still in place after a few days, to call back. So I trusted his advice, but by the following week, it was still in place. It took me 2 weeks to get this taken care of. I had to call my credit card company to have the authorization removed. They did a 3 way call and the person that I was talking to, Rochelle, told me that I was the one that needed to call to have it removed. Seriously? I have worked in the hotel industry and know people that work in it and it is the hotel that should call to have it removed, NOT THE GUEST. Even my credit card company stated that the hotel should have called if they still noticed the authorization in place. They will never get my business again and I want a refund of my stay for forcing the guest to do the work for them.
- Official Description (provided by the hotel):
- The Hilton Garden Inn hotel overlooks the Sacramento River in Redding, CA. Our hotel provides complimentary WiFi, as well as complimentary airport shuttle services to and from the Redding Airport. Enjoy suites overlooking beautiful mountains, as well as other amenities that include: microwaves and refrigerators in every room, our on-site restaurant (bar/lounge), 24-Hour Pavilion Pantry, fitness room, outdoor pool (and whirlpool spa), meeting, 24-hour complimentary business center, meeting and event space, a multi-lingual staff and free parking. ... more less
- Reservation Options:
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- Also Known As:
- Hilton Garden Inn Redding Hotel Redding
- Redding Hilton Garden Inn
- Hilton Redding