We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Traumatized”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 10 more sites!
Best Western Antelope Inn & Suites
Ranked #3 of 16 Hotels in Red Bluff
Certificate of Excellence
Reviewed August 31, 2013

Won't you be traumatized if you are woken up from your sleep at 2am to see a stranger with a backpack looking at you?
After a long drive from Pismo Beach CA, my wife and son arrived at Best Western Plus Antelope Inn very tired and ready to have a good night's rest. The room (#218) assigned to us although said to be non-smoking still smell of smoke when the air conditioner was turned on. We requested a change and was given room #214. After settling in we went to sleep.
In the middle of the night, I was awakened by voices and the opening of my bedroom door. A strange man with a backpack was staring at me. I yelled at him 'what are you doing here?' He mumbled a sorry and retreated. I quickly double locked the door but any more sleep was impossible. It was 2:17am.
Next morning I went downstairs for breakfast. There was no more room at the tables. So I took a tray and went back up to my room. But the card-key failed to work. At this point I told the lady receptionist about the card-key problem. She discovered that my paper registration had the wrong first name and there was confusion with another guest or two. It seemed that a late-comer had been given the same room by mistake and my card was deactivated. She agreed that such a mistake should never had been made in the first place, and apologized. She as a lady, would be terrified by such an experience. She assured me that Nathan, who apparently was the male receptionist that night would be told of the mistake.
Also, one bath towel has a hole. Though minor, this also reflects upon the poor standard of the staff. Left unaddressed, little faults can only ruin a good reputation just as little extras raises the profile of a hotel.
The hotel itself and grounds are very nice if not for this terrible mistake. And reading the reviews later, it would appear that staff training and cooperation is sadly inadequate.

Room Tip: Make sure you have adequate locks on your door and remember to latch it before retiring. Much as you...
See more room tips
  • Stayed: August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank clewedm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BestWesternRedBluff, Front Office Manager at Best Western Antelope Inn & Suites, responded to this reviewResponded September 11, 2013

Dear Valued Guest,

I looked at your Trip Advisor review with much regret. I would like to personally fully apologize for your experience with our Hotel. We were fully booked trying to accommodate firefighters fighting a local wildfire. This lead to a rooming confusion at the front desk that is without excuse leading to a another guest being given the wrong room number. This is in no way an excuse and is a sincere apology. This occurrence is my first in the nearly four years I have been working the Front Desk. It was a grievous error on my part and will implement new training to make sure this never happens again.

As with your breakfast experience we are in a transition period of opening our new breakfast room and we are sorry this was not surpassing your expectations. We do love to hear feedback from our guest about their stay so we know where to make adjustments to improve our property. We try very hard and are very sorry your stay with us had any issues at all. If there is anything I may do or us as a hotel can do to show our sincere apology please let us know. I know us as a staff will do all we can to show you our sincere care and hope that you will give us the chance to alleviate the negative experience you had staying with us.

Best Western Antelope Inn Management and Staff

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a ReviewReviews (429)
Traveler rating
Traveler type
Time of year
Language

336 - 342 of 429 reviews

Reviewed August 14, 2013

After driving 10 hours we decided to check BW Red Bluff, since its advertise as pet friendly, and the dog whisperer recommends a BW stay. We have two small dogs that sleep in a crate, so the space was adequate enough for three adults and two pups. Arrived at 1am, the air was at its highest so it wasn't old enough for us. It was too late to complain so we just tried to sleep. Unfortunately, we didn't have very good sleep because our dogs barked at every noise they heard. They normally not do that. Beds were ok, bathroom clean with the exception my husband old me he found black mold in the shower. We didn't complain about that either because it was just a quick stop. The breakfast wasn't anything to rave about, it's your typical high carb breakfast. The best tasting item was the waffles you cook yourself. Dining is early, so I got up early to eat a little, then went bak to bed before checkout. The front desk who greeted us at night, and the one at departure were both cordial, with adequate customer service. I didn't expect over the top service like my training at Disney, so for what we needed it was sufficient. Will I stay here again? Maybe, but I did like my stay at the HIEx Red Bluff on my way back. The dogs barked but not as much. The walls weren't as thin.

  • Stayed: July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank AppyTalk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ajit P, Front Office Manager at Best Western Antelope Inn & Suites, responded to this reviewResponded August 17, 2013

Dear Guest,

First of all, thank you for coming to stay at our hotel. We are happy to hear you enjoyed your stay for the most part, and we would like to thank you for bringing the issues you did to our attention. We hope that you can see past these discrepancies and give us another chance down the line. Thank you for staying.

Jayu Bhavan
General Manager
Best Western Plus Antelope Inn
Red Bluff, CA

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 10, 2013

Subject: BEST WESTERN Plus Antelope Inn
Location: Red Bluff, California, United States, North America
Title:
ID#: 169444952

Recently our family of eight made a two day driving trip down to Disneyland from the Seattle area. We had made reservations for two "adjoining" rooms at this Best Western a month in advance. It was important that we had two queen beds in each room, and that they were adjoining for our large family. The person making the reservations assured us this would be no problem. So on the day we were booked to arrive, I thought it was best if we call again just to verify our reservations. A person named Nathan answered the phone and proceeded to check the reservation. After asking a few questions, and a couple minutes on hold, he asked if he could call back. About a half hour later, we finally received a call from Nathan. He explained that there was a problem with the reservation, claiming that the lady who took our reservation was new, and that she had improperly entered the reservation in the computer. He explained that he did not have our rooms, but he would work on it and get back to us. About an hour and a half later, we received another call from Nathan. He said he was able to find us the rooms we needed at the local Holiday Inn Express, and that he would be happy to "transfer" our reservation. So the good news is we called well before our arrival in Red Bluff, so something could be done about the Best Western reservation fiasco. Way better than had we arrived in the lobby expecting our reserved rooms. And while it seems like all is well, and Nathan did the best he could do, that is not the end of the story. The next day my wife receives an e-mail saying our credit card was being charged for the rooms at Best Western, that Nathan said he did not have, and "transferred" to Holiday Inn. My wife calls the Best Western and gets none other than the person who claims to be the "new girl" at the hotel desk. This person explains to my wife that the rooms were available after all, and could not understand why Nathan chose to tell us differently. She said she would have Nathan process the reimbursement for the charges when he arrived later in the day. Nathan calls back and now claims that the reservations were for a completely different day and tries to say we were a no show, basically throwing the new girl under the bus again. How unprofessional to make excuses and blame coworkers. In the end the charges were reversed, and no harm was done other than all the time we spent on the phone listening to lame excuses. The Holiday Inn Express in Red Bluff was really nice, and we will go back there.

  • Stayed: July 2013, traveled with family
    • Service
Thank CamanoHal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ajit P, Front Office Manager at Best Western Antelope Inn & Suites, responded to this reviewResponded August 17, 2013

Dear Guest,

I would like to apologize for your negative experience with our hotel. There is no excuse that we can give that can explain the unusually poor customer service demonstrated here. We at the Best Western Plus Antelope in apologize profusely for your bad experience with us, and we hope it did not taint your perception of the Best Western Brand.

Jayu Bhavan
General Manager
Best Western Plus Antelope Inn
Red Bluff, CA

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 8, 2013

Stayed over night while in transit ...Clean hotel, eating area is super small, not allowing you to walk around to grab your food as there were alot of people trying to do the same and just not enough room. They said they were expanding but didn't see construction for this.

  • Stayed: August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank Peggy B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ajit P, Front Office Manager at Best Western Antelope Inn & Suites, responded to this reviewResponded August 9, 2013

Dear Guest,

We apologize for your lackluster experience at our hotel. We apologize for our small breakfast area. The construction on our breakfast room that you were told about is now complete! We hope you will come and stay with us again so you can experience it for yourself.

Jayu Bhavan
General Manager
Best Western Plus Antelope Inn
Red Bluff, CA

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 7, 2013

If you find yourself looking for a good nights rest in the Redding R$e)$$dBluff area, safe some money and take RedBluff Best Western Plus.
Good comfortable rooms, great atmosphere, good breakfast and $40 cheaper than Redding..yes $40 per night....redding was $148 for a single. Red Bluff came in less than $90
Treat yourself and your family....
Can't wait to be in the area again.....

  • Stayed: August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank 123dm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ajit P, Front Office Manager at Best Western Antelope Inn & Suites, responded to this reviewResponded August 8, 2013

Dear Guest,

Thank you for your kind words about our hotel! We are happy that you found our hotel to be a fairly-priced facility that was able to accommodate you during your stay! We hope you enjoyed all of our amenities, and we hope you will return to experience our brand new breakfast area, with more space, and a back patio area for outdoor dining! Please come and stay with us again soon!

Jayu Bhavan
General Manager
Best Western Plus Antelope Inn
Red Bluff, CA

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 6, 2013

The hotel has a Koi pond AND a bird aviary on premises for a very nice touch. The rooms aren't the biggest, but comfortable. Walking distance to McDonald's, Del-Taco, Burger King, and a Convenience Store/Gas station. Enough lawn & grassy areas to accommodate our small dog. Just off the east side of I-5. They do require a $100 deposit if paying by "cash" for your room.

  • Stayed: August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank Michael J. V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ajit P, Front Office Manager at Best Western Antelope Inn & Suites, responded to this reviewResponded August 8, 2013

Dear Customer,

Thank you for you positive review of our hotel! We strive to make every one of our guests feel relaxed and welcome, and we are happy that our property served all of your needs! We hope you will come to stay with us again, as we have just completed construction on our brand new breakfast space! Thank you for staying and we hope to see you again soon!

Jayu Bhavan
General Manager
Best Western Plus Antelope Inn
Red Bluff, CA

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 4, 2013

Our room was so nice and spacious and clean. It was hot the evening we spent there and their air conditioning worked great! We were driving from Portland, Oregon and arrived at 8P...so glad they had a room as we had not booked a room until we arrived.

The kind sized bed was VERY comfortable for a good night sleep.

They did have a cool aviary (lots of beautiful birds) that people were enjoying and a Koi fish pond near the swimming pool.

We would not hesitate to stay there again. It was very, very nice.

  • Stayed: August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
Thank Deena J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ajit P, Front Office Manager at Best Western Antelope Inn & Suites, responded to this reviewResponded August 6, 2013

Dear Customer,

Thank you for your positve review of our hotel! We are very happy to hear that everything worked out during your stay. We strive to provide superior customer care, and are happy to have been able to do so. Thank you for staying, and we hope you will return.

Jayu Bhavan
General Manager
Best Western Plus Antelope Inn
Red Bluff, CA

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Red Bluff hotels
1.4 mi away
Holiday Inn Express Red Bluff - South Redding Area
1.1 mi away
Hampton Inn & Suites Red Bluff
0.1 mi away
Comfort Inn
Comfort Inn
#5 of 16 in Red Bluff
322 reviews
Show Prices
Show Prices
Show Prices
0.6 mi away
Travelodge Red Bluff
Travelodge Red Bluff
#8 of 16 in Red Bluff
62 reviews
0.9 mi away
Americas Best Value Inn - Red Bluff
0.9 mi away
Classic Inn
Classic Inn
#12 of 16 in Red Bluff
28 reviews
Show Prices
Show Prices
Show Prices

Been to Best Western Antelope Inn & Suites? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Best Western Antelope Inn & Suites

Address: 203 Antelope Blvd, Red Bluff, CA 96080-2901 (Formerly Best Western Antelope Inn)
Phone Number:
Location: United States > California > Red Bluff
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Family Hotel in Red Bluff
#4 Business Hotel in Red Bluff
#5 Romantic Hotel in Red Bluff
Price Range: $85 - $109 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Best Western Antelope Inn & Suites 2.5*
Number of rooms: 65
Official Description (provided by the hotel):
Proof that California isn't all glitz and glamour is realized at this Red Bluff hotel where nature, outdoor recreation and fresh air are limitless. We get plenty of business travelers at our cozy Red Bluff hotel. Visitors in town are pleasantly surprised at the amenities and proximity to adventure. You deserve some R&R after a hard day's work. Of course, most guests of this Red Bluff hotel are here for the recreation. Fishing and boating are popular past times. Enjoying a game of golf is the perfect way to relax on your idyllic vacation. Looking to make things interesting? Gambling is always an option in this neck of the woods. Use your winnings for an extra day on the water or at the club. The outdoor pool and Koi pond are the perfect primers for water activities. Quiet accommodations in this Red Bluff hotel are a welcome reprieve from a day of adventure. The aviary is a wonderful refuge where tranquility and peace are easy to find. This is a Directors Awards-winning property so you know you'll be treated like royalty. Located off of Interstate 5, this pet-friendly hotel is a second home for everyone in the family. The refreshing town is brimming over with charm. It's a great place to relax and breathe in that mountain air. Embrace your inner cowboy at the Round-Up Rodeo or Bull and Gelding sale. We're close to historic downtown Red Bluff and the gateway to Mount Lassen. What more could you ask for at your Red Bluff hotel? How about a scrumptious complimentary breakfast complete with hot eggs and waffles, pastries, fruits, cereal, yogurt, 100% Arabica coffee and chilled juices? Now that's the right start to the day. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Booking.com, Best Western, Expedia, Travelocity, getaroom.com, Priceline, Orbitz, Hotwire, TripOnline SA, Evoline ltd and HotelQuickly so you can book your Best Western Antelope Inn & Suites reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Best Western Red Bluff
Red Bluff Best Western
Best Western Antelope Hotel

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing