We stayed at a suite at this property March 24-26. While the grounds are beautiful and the pools are great (waterslides for the kids), the first full day there we discovered four cockroaches in our room. We phoned front desk and asked them to spray the room. The next day we were horrified to discover SEVEN more cockroaches, including one in our bar sink. To make matters worse,when we got our account, the Westin had charged us over $65 in "long distance" charges for about 30 minutes of calling to a local number in the same area code. When I confronted the front desk about this, they pointed out that the key package explained that any calls to a number located outside a 6 mile radius would be charged as a long distance call, even though the calls I made were not, in fact, long distance. At my protest, they reduced the "long distance" charges by 1/2, still an outrageous charge. As for the cockroaches, to compensate me they eliminated the $20/night "resort fee", which I was not expecting anyway. If you want to see this property, then I recommend you drive in, look around, then leave and find a better place to stay.
- Free Wifi
- Free Parking