I visited the resort - actually, I visited Palm Springs - only because I'd received an entreaty in the mail that obviously was a timeshare promotion: stay 3 nights for $265, plus receive $125 gift certificate for use on-site. Of course I had to take the tour, etc. but I expected that as a condition of the package. I had no intention of buying (and still don't, it wouldn't be practical for me) but somebody traveling with family who's interested in "destination" resorts might be. The "villa" units were nice and like a fully furnished apartment. The resort units, where I stayed, were nice enough but a little pedestrian. There is no elevator to serve 2nd-floor units, so you have to haul your stuff up and down. (Still, I have to think there's a hidden service elevator since the maid carts made it up there. What do they do for disabled accessibility??) There were mold spots beginning on the ceiling in the poorly-ventilated bathroom, and a slow leak in the toilet. The balcony was sagging. The message light on my phone didn't work, which I discovered on my own after missing a message. When I attempted to report it, a man came and changed the light bulb in the lamp near the phone (which was working fine). Also, there is a $20/night "service fee" which is supposed to include daily newspaper. I received only one. The pool was fine if a bit shallow for adults. For the price I paid, I really couldn't complain, but if I was paying full price I might find that it did not meet my expectations.
On the up side, the units were clean and the Westin trademark "heavenly bed" & "heavenly shower" are always welcome! Although I don't golf, there is of course a golf course, and also tennis/workout facility. I used the spa and had a fantastic facial and pedicure with Barbara, who was personable and did not give the hard sell on products as some spas do. The facility is very nice, quiet, and plush. Cranberry & grapefruit juice and water infused with cucumber & lemons is help yourself. Afterward, since I had nothing else to do till my friend arrived from LA, I lingered with a book in the comfortable waiting area. The only problem I encountered was some misunderstanding over hours. I was visiting just at the beginning of "low season" (aka hot season) when many businesses abbreviate their hours or close outright. The spa had reduced its hours (and increased its prices) but the information given out by the concierge still had its old hours and prices. I could not get a live person on the phone and had to call the concierge to call them. (This had to do with the message light issue, too; they had returned my call but I didn't know it.) I would recommend double-checking the hours and stopping by the spa personally to make appointments.
It's difficult to be here without a rental car (which I did have). The property is huge. There are "shuttle" stops throughout - the shuttles being a large golf cart. The property is walkable but in the heat (115 degrees max. while I was there, cooling off to 90 at night) it was easiest to drive. Also as the resort is miles away from either the downtown Palm Springs or El Paseo (Racho Mirage) shopping areas, and other tourist attractions, it would be difficult to do anything off-site without a vehicle. There did not appear to be any transit, and my friend remarked that she had not seen a taxi the entire time we were there. The service fee includes parking, and we were not charged extra even though my friend arrived in a separate car.
We ate on-site only once, at the Bella Vista restaurant. The breakfast buffet was adequate, although there did not appear to be anywhere to order the promised "custom" omelettes so I ate only the pre-prepared items. The waitress said nothing when my friend, who'd ordered off the menu, was obviously eating something I had brought from the buffet. In some places, she would've then been charged for the buffet.
All told, this is an okay property but not exceptional. Still, I have visited Westin and will continue to do so in coming years; they are nothing if not predictable.
- Official Description (provided by the hotel):
- The Westin Mission Hills Golf Resort & Spa is a Palm Springs resort and hotel where the picturesque mountain views and secluded location create the perfect escape. Our Palm Springs hotel is the perfect place to unwind. Enjoy the best Palm Springs Golf on one of our championship courses, lounge at any of our three pools, splash down our 75-foot waterslide or enjoy a delectable meal at one of our Palm Springs restaurant options, including the on-site restaurant Pinzimini. A soothing sanctuary awaits those looking for a rejuvenating desert retreat with our expansive Palm Springs resort spa featuring treatments for everyone. ... more less
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- Also Known As:
- Westin Mission Hills Resort And Spa
- Westin Mission Hills Hotel Rancho Mirage
- Westin Rancho Mirage
- Palm Springs Westin
- Westin Mission Hills Golf Resort & Spa Rancho Mirage, CA - California Desert