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Westin Mission Hills Golf Resort & Spa
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Reviews (2,637)
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1,177 - 1,182 of 2,637 reviews
Reviewed September 11, 2013

Nice labor day weekend, I met there with my family my mom was really happy for the service, am so glad she enjoyed it... the room was very clean, Carlos from Pinzimini was very attempt he took x care of my mom and my family...the Las Hadas pool really nice service I got the best mojito Im in a diet and David prepared it to my request (very low sugar and great mint amount), In general beyond expectation.

Room Tip: If you want a good mojito go to Las Hadas David will make it up to your expectation.
  • Stayed: September 2013, traveled with family
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Thank DebbyQt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestinMissionHills, Manager at Westin Mission Hills Golf Resort & Spa, responded to this reviewResponded September 17, 2013

Dear DebbyQt,

Thank you for your recent review, we appreciate the time you took to offer your comment. We are thrilled to hear that we were able to surpass your predictions with our overall service. We will be happy to share your feedback with our associates, as they will be pleased to hear they were able to make your stay unforgettable. We look forward to welcoming you and your family back!

Be well,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 10, 2013

"Renewal" is truly the 1st word that comes to mind when i think about this hotel, just what the doctor ordered & so so relaxing. The Westin Mission Hills is truly my favorite place to escape to. This trip was a "sister weekend" and everything was just perfect. The spacious rooms at this hotel, the heavenly beds, the patios, the gorgeous property...so SO perfect. But what truly always exceeds my expectations every single time is the service & friendliness of the staff. Bruno Santos: YOU RULE. Thank you for my fave room, for the fabulous "welcome" amenity & your kindness. Mike at the valet check in - thank you for your kindness, always the best 1st welcome greeting upon checking in. Raul: wow, you noticed we couldn't find parking so you led us to a spot on your golf cart and then loaded all our luggage onto your cart and got us to our room Amazing service. Juan in engineering, thank you for your kindness when fixing our fridge. David at Las Hadas: You are the best part of the pool area -- your positive energy & enthusiasm & Love. It's so obvious you love your job. Juan, the sweet towel boy at the Las Hadas pool, thank you for your kindness & helping us. Angel Portillo @ the Fireside bar/lounge ~ thank you SO much for your amazing service & kindness. Rafunzel Carreon, i love you, thank you for everything you have done for me over the years. You all go way above & beyond the call of duty….. I LOVE THE WESTIN MISSION HILLS! BEST HOTEL IN THE DESERT! Can’t wait to return.

  • Stayed: September 2013, traveled with family
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Thank JamieNoelaniPark
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestinMissionHills, Manager at Westin Mission Hills Golf Resort & Spa, responded to this reviewResponded September 19, 2013

Dear JamieNoelaniPark,

We truly appreciate all your feedback and comments. We are very pleased to hear that our team and our property were able to exceed your expectations. We will be sure to share all your lovely comments with our associates. We are sure they will be ecstatic to know they were able to make an impact and make your stay memorable! We love providing outstanding service for our guests as this is always our priority. Once again, thank you and we hope to see you again very soon!

Be well,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 9, 2013

It is my 4th time at this resort this year. Labor Day weekend was by far the worst experience. No room service for 2 days, I found a huge Roach in my blouse, stold my husbands cigars from our patio. Out toilet flooded they took 2 hrs to finally come. And to top it off the staff at the pool was absolutely rude I felt like a target . Really upset.

  • Stayed: August 2013
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Thank Palladiu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestinMissionHills, Manager at Westin Mission Hills Golf Resort & Spa, responded to this reviewResponded September 19, 2013

Dear Palladiu,

Thank you for your feedback. We apologize for any inconveniences you faced during your stay. We will definitely notify every department. We currently work as a team to implement solutions and new ideas specifically to impact those busy weekends and always try to ensure we are satisfying our guests. We truly hope to see you again soon so we can make a positive and outstanding impact in your next stay!

Be well,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 9, 2013

Last minute, we booked a room at the Westin when we found out the hotel we were supposed to be staying at was sold out. What a nice surprise. We had the best time. The staff were all VERY friendly and helpful. Will definitely be coming back!

  • Stayed: August 2013, traveled as a couple
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1  Thank Jordan F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestinMissionHills, Manager at Westin Mission Hills Golf Resort & Spa, responded to this reviewResponded September 19, 2013

Dear Jordan F,

Thank you for your recent review, we are glad to hear we were able to accommodate you. We are pleased to know that you had the best time and that our associates were able to make your stay memorable. We look forward to welcoming you back!

Be well,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 9, 2013

Everyone was friendly - especially the wait staff in the bar. Angel was very accommodating and provided great service.. At check in they automatically offered a 2pm check out which worked perfectly for us. Had a nice evening at the outdoor bar and listed to some great music. Great pools. There is a larger family pool with a waterslide and a "quiet" pool for adults. Both have pool bars and friendly staff. Rooms were huge. Beds were comfortable. Vey close to the airport and DT Palm Springs. Would stay here again for sure. Great value.

  • Stayed: September 2013, traveled with friends
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Thank Jennifer N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestinMissionHills, Manager at Westin Mission Hills Golf Resort & Spa, responded to this reviewResponded September 19, 2013

Dear Jennifer N,

Thank you for taking the time to offer your comment and feedback. We are delighted to hear that our team was able to provide you with outstanding service. We will definitely let our associates know about your lovely comments as they will be pleased to hear they were able to make your stay even better. We hope you have the opportunity to join us again!

Be well,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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