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The Westin Mission Hills Golf Resort & Spa
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Reviews (2,647)
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Reviewed May 3, 2013

We forgot something in our room that was valuable. The staff at the Westin were so helpful from Ian the security officer to Dorry. We had left the property and were unable to return. When we called the staff was fantastic and Dorry went above and beyond to return our belongings. Great place!!!

Stayed: May 2013, traveled on business
Thank Kelly M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 3, 2013

We stayed here for a week in April. Upon arrival we were booked into a room which was as far away from the main reception as was possible and which our balcony overlooked the car park. As we were not happy with this we went back to reception to asked if we could me moved to another room nearer the main reception which they agreed to do. However, as with the first room we were allocated, the accomodation was both tired looking and frankly grubby. The excuse given by the hotel for the state of cleanliness was that the area had suffered sand storms in the few days proceeding our arrival. Quite what impact this had with regards to the state of the rooms themselves is unclear! The second room we were allocated was an improvement on the first but was still grubby. One stand out feature was the prescence of a fridge in the middle of the room! Still far from satisfied with the accomodation we had been given we once again asked to be moved. The hotel agreed to upgrade us for free to a room overlooking the golf course. After two unsucessful moves this room was acceptable.
The hotel could be absolutely beautiful if they spent as much time and energy on the accomodation as they do on the grounds and golf course. The staff were generally friendly and helpful with the exception of the bar staff who gave the general impression that you were a nuisance! The breakfast waiting staff were by far the friendliest and most helpful. Being a golfer, I would definately recommend playing the two resort courses. My personal favourite was the Pete Dye course although the Gary Player was also nice.

In conclusion, beautiful grounds but let down by the general state of the accomodation.

Room Tip: Ask for one as close to the main resort buildings as possible and preferably with a golf course view.
  • Stayed: April 2013, traveled with friends
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Thank RockinghamRed
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestinMissionHills, Manager at The Westin Mission Hills Golf Resort & Spa, responded to this reviewResponded May 27, 2013

Dear RockinghamRed,

Thank you for sharing your feedback with us. Your comments are important and we are very disappointed to hear of the inconveniences that you experienced during your stay. We strive to provide our guest with a renewing experience and personalized service that they deserve. It is our top priority to ensure that all of our guests have a revitalizing & refreshing stay. We encourage your return, so that we can provide you with a stay, better than your last.

Be Well.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 2, 2013

We are transitioning our annual yearbook workshop to a new property this year, and Todd Sisler, our account director, has made the process stress free and easy. We are looking forward to our event this summer!

  • Stayed: May 2013, traveled on business
    • Location
    • Cleanliness
Thank Cyndi F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 2, 2013

Beautiful facility. Very comfortable room. We travel frequently and find we can always count on the Westin/ Starwood hotels. Todd Sisler helped us with golf plans and even recommended a hotel ( Aloft) for a later stay in Mt. Laurel, NJ. Life is short and busy so to have great customer service is extremely helpful. Thank you - we will be back

  • Stayed: April 2013, traveled with family
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Thank Eashuler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestinMissionHills, Manager at The Westin Mission Hills Golf Resort & Spa, responded to this reviewResponded May 27, 2013

Dear Eashuler,

Thank you, we appreciate your feedback. It is with great delight to know that Todd was very accommodating to your needs. We strive to provide all of our guests with a renewing experience and the personalized service that they deserve. We will be sure to share your comments with Todd and his manager. Thank you for choosing our resort, we look forward to seeing you again.

Be Well

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 2, 2013

Came for a family vacation and Todd Sisler, Sales Manager suggested we come back for my company's incentive trip--seriously considering it since he was so knowledgeable about all the sights to see in Palm Springs and I had already had such a nice stay at the Westin! This just may be the place for my company's trip next year!

Room Tip: Every room should be excellent
  • Stayed: March 2013, traveled with family
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Thank Jim B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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