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“The Staff was Amazing! Great service from Ryan and Angel!”

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Westin Mission Hills Golf Resort & Spa
Ranked #5 of 8 Hotels in Rancho Mirage
Certificate of Excellence
San Diego, California
Level Contributor
22 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
“The Staff was Amazing! Great service from Ryan and Angel!”
Reviewed July 3, 2012

We love the Westin Mission Hills! A group of us came from San Diego for a little fun in the sun and we got it! Jose checked us is and was nice enough to give us rooms close to the pool. The room was newly remodeled and had a spacious bathroom. We were greeted with a lovely ammenity from Shawn the amazing executive chef at the resort! We had dinner that night at the Las Brisas bar. Angel went above and beyond for us. His service was impeccable. The food matched the service as well. The menu was define. The Executive Chef Shawn really is a Gem! The trout and short rib were delich! So of course we went back the next night!
Saturday at the pool was off the hook! The DJ was amazing and exactly the vibe we were looking for. Our server Ryan was truly the BEST! He didnt miss a beat! He never forgot about us. He remembered our drinks the whole day. The fish tacos and fruit plate are so refreshing to eat in the heat too. We can never go back without Ryan serving us!
All of the golf cart drivers and maids were great too. I wish I remembered everyones name! My whole group felt like VIP'S!!! We cant wait to visit again. I love good customer service and the Westin Mission Hills has the Best!

Room Tip: close to pool!
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  • Stayed June 2012, traveled with friends
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Helpful?
Thank michelelee14
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, Manager at Westin Mission Hills Golf Resort & Spa, responded to this review, July 9, 2012
Dear michelelee14,

Thanks for your review! So happy you were able to experience all the wonderful amenities and events we have this summer!

We will be sure to share all your wonderful comments to all our associates mentioned.

Hope to see you very soon.
Be well.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
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1 review
Reviewed July 2, 2012

We had a very short time period between school and work schedules to squeeze in a good ole fashioned family weekend. We ended up here and what a pleasant surprise we had.
We expected to spend some quality time together but what we didn't expect was the great organized games, pool activities, pool deejay, great staff and great property! Every staff from the front desk to the pool side employees (including you Noah!) were so professional, courteous and friendly. Anything we needed at anytime they helped us with!
My kids who are 9 and 7 had an amazing time hanging in the pool. Not to mention the waterside I think they visited at least 100 times in one day.
All in all the staff, property, and everything else this resort has to offer was a great family destination.
We had a weekend we'll remember for a long time!
Thank You Westin!

  • Stayed June 2012
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Helpful?
Thank Tracybou
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, Manager at Westin Mission Hills Golf Resort & Spa, responded to this review, July 3, 2012
Dear Tracybou,

Thank you for the wonderful review.
We will be sure to forward your comments to Noah and all our staff members.

The weekend pool DJ is at the Westin all Summer and the slide is here ready for you and your family!

We hope you will have the opportunity to come back again very soon.

Be well.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Vancouver
Level Contributor
31 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
Reviewed July 2, 2012

This is a beautiful, expansive, scenic & well-kept property. From your drive in from the street, you are met with an impressive driveway with the lanes separated by a garden & a waterfall at the end. (As impressive as the picture in the website).

Our room was well appointed & roomy particularly the bathroom.

My wife & I stayed here the third week of June, 2012 to relax & rejuvenate & achieved just that. This place can cater to both family & couples alike. There are three pools to choose from: 1). Central large pool for festive atmosphere 2). Mid-size pool for somewhat quiet experience 3). Small quiet pool.

Service at the following was as follows: (if I don’t mention a facility – we didn’t use it).
-Front Desk: Check in was flawless & quick
-Food outlets: 1). Good food at Bella Vista Restaurant – try the breakfast buffet 2). Mission Hills Market & Café – Starbucks espresso drinks are available & good selection of snacks. Staff members were friendly at both locations.
-Pete Dye & Gary Player courses: course conditions were like that of a private golf club; friendly greetings from the staff & more than adequate selection of merchandise at the Pete Dye pro shop.
-Room attendants were fast & efficient.

I can’t find anything negative to say about our stay here except that my short game sucked & my wife’s putting at the Pete Dye course could have been better. But we’ll work on those.

Our golf games aside, this was an enjoyable stay & experience.

  • Stayed June 2012, traveled as a couple
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Helpful?
1 Thank Itchyfeet024
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
santa clarita, california
2 reviews
Reviewed July 1, 2012

We are owners at the Westin Mission Hills Villas...but every visit (usually 2-3 times a year) we wander over to the hotel property and have dinner on the patio at The Fireside Restaurant and lounge.
I must say our recent service and meal was beyond our expectations. Our waitress Cecilia Lopez went out of her way to bring the kids complimentary desserts (super yummy brownies and ice cream!)
She was polite friendly and attentive, without being over the top. Great food, Great Service...and love sitting around the fire having a glass of wine.
On this same night, The chef, Shawn Aoki, came out of the kitchen to personally ask us about our meal and our vacation.
Both Cecilia and Shawn seemed genuinely interested in making sure we were completely thrilled with our meal...and we were!

  • Stayed June 2012, traveled with family
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Helpful?
Thank sandyb b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, Manager at Westin Mission Hills Golf Resort & Spa, responded to this review, July 2, 2012
Dear sandyb b,

Thank you for your lovely review. We truly appreciate the time you took to offer your comments to us. We will definitely share your review with both Cecelia and Chef Shawn.

We are thrilled you had the opportunity to join us and enjoyed our resort. We have some new entertainment in our Fireside Lounge along with a new cocktail menu. We hope you wander over again soon.

Be well.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fullerton, California
1 review
Reviewed July 1, 2012

As the husband to pay the bill, I 'm not happy with your pricing discount. I don't understand why there was no discount for the third night and I must pay the full price. The more I buy the more I get the discount .
I don't think we will come back under this pricing policy.
We are satisfied with your resort although the delivery of USA today newspaper began on the last day after I asked for the day before.
Best regards
Vinh Truong

  • Stayed June 2012, traveled with family
    • Value
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Helpful?
Thank Vinh T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cathedral City, California
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed June 29, 2012

I have been to A LOT of resorts in my life...seen A LOT of hotels and golf courses...eaten at A LOT of restaurants...and enjoyed A LOT of relaxing days by the pool. The Westin Mission Hills is right up there with the best of them. Their facilities are clean, modern, and everything worked. Amazing! Most importantly, they have a superb staff that is very dedicated to making everyone feel comfortable. I especially like the personal service shown by the staff at both the Pete Dye and Gary Player Golf Courses. Jon Vesper (Director of Golf) runs an awesome program. Thanks to everyone for making our experience so enjoyable!

  • Stayed December 2011, traveled as a couple
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Helpful?
1 Thank Don D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, Manager at Westin Mission Hills Golf Resort & Spa, responded to this review, July 2, 2012
Dear Don D,

Thank you for your review.

We will definitely share your comments with our entire staff especially with Mr. Jon Vesper.

We thank you for your patronage and hope to see you again soon.

Be well.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Corona, California
Level Contributor
186 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 76 helpful votes
Reviewed June 29, 2012

During a recent visit to the area we were unable to get reservations at the Westin. I've stayed here before, so know what a great stay it is at this hotel. Unfortunately, we were at the Marriott Shadow Ridge which was not fun. We so wished we were at the Westin. However, we did stop at the Westin one evening. We stopped by the concierge desk and spoke with the person there for a few minutes. She even provided us with coupons for a free dessert or hors d'oeurves. It is customer service like this that keeps me coming back to the Westin properties all over the world!

The grounds at the Westin Mission Hills are beautiful. At night they are lit up and the reflections in the water are magnificent. The architecture of this resort is amazing with its arches and lighting. It is a gorgeous place to stay and play while in Rancho Mirage.

  • Stayed December 2011, traveled with family
    • Value
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Helpful?
Thank JanetWK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, Manager at Westin Mission Hills Golf Resort & Spa, responded to this review, July 3, 2012
Dear Janet WK,

Thank you for taking the time to review our Resort. We hope the next time you visit you'll be able to stay on property and enjoy all our lovely amenities. This summer we have a pool party, Sangria Sunsets with music and beverage specials. The weekends are also full of entertainment with live artists in our Fireside Lounge.
Thank you for the lovely compliments regarding our customer service, we look forward to seeing you again soon.

Be well.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Westin Mission Hills Golf Resort & Spa

Property: Westin Mission Hills Golf Resort & Spa
Address: 71333 Dinah Shore Dr, Rancho Mirage, CA 92270-1501
Phone Number:
Location: United States > California > California Desert > Rancho Mirage
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Business Hotel in Rancho Mirage
#3 Family Hotel in Rancho Mirage
#3 Spa Hotel in Rancho Mirage
#4 Luxury Hotel in Rancho Mirage
#4 Romantic Hotel in Rancho Mirage
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Westin Mission Hills Golf Resort & Spa 4*
Number of rooms: 512
Official Description (provided by the hotel):
The Westin Mission Hills Golf Resort & Spa is a Palm Springs resort and hotel where the picturesque mountain views and secluded location create the perfect escape. Our Palm Springs hotel is the perfect place to unwind. Enjoy the best Palm Springs Golf on one of our championship courses, lounge at any of our three pools, splash down our 75-foot waterslide or enjoy a delectable meal at one of our Palm Springs restaurant options, including the on-site restaurant Pinzimini. A soothing sanctuary awaits those looking for a rejuvenating desert retreat with our expansive Palm Springs resort spa featuring treatments for everyone. ... more   less 
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Also Known As:
Westin Mission Hills Resort And Spa
Westin Mission Hills Hotel Rancho Mirage
Westin Rancho Mirage
Palm Springs Westin
Westin Mission Hills Golf Resort & Spa Rancho Mirage, CA - California Desert

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