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“Great Rooms-Not Impressed with Service”

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Omni Rancho Las Palmas Resort & Spa
Ranked #4 of 8 Hotels in Rancho Mirage
Certificate of Excellence
Los Angeles, CA
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Great Rooms-Not Impressed with Service”
Reviewed August 29, 2010

My husband, son and another group of friends and their children just spent the weekend at this location. The rooms were huge, and accomodated us nicely. The bathrooms were also large and spacious. The kids had a blast at splashtopia (the water park), and the drinks and food were yummee (although over priced). What was a little disappointing is that I felt like we were being "nickled & dimed" for everything. On top of the room rate, you pay a resort charge, and they also wanted to charge an additional $25 just to have a refrigerator in the room. I also noticed when I called the front desk, they at times gave me conflicting information and were not always helpful. One day it took me OVER an hour just to get cream delivered to my room for my coffee. My only wish is that the attitude and friendliness of the staff matched, the beauty of the rooms & resort.

  • Stayed August 2010, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank TBella_33
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RanchoLasPalmas, Manager at Omni Rancho Las Palmas Resort & Spa, responded to this review, September 3, 2010
Dear TBella_33,
Thank you for taking the time to post your review on Trip Advisor. We’re glad that you enjoyed the rooms and Splashtopia but we would like to apologize that your experience did not meet your expectations. Your comments have been provided to the front desk and room service departments in order to better assist in training. If there is anything we can do to assist you further, please do not hesitate to contact our Guest Experience Manager, Connie Orsak, at corsak@rancholaspalmas.com or 760.834.2127. We hope that you will be able to come again and allow us to provide you with an enjoyable and relaxing experience in the future.
Sincerely, Rancho Las Palmas Resort & Spa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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so cal
1 review
Reviewed August 28, 2010

We've stayed here many times, usually between May and Sept., but
are finding it more and more crowded even during mid-week. The management said they no longer have a "low" season and it's busy year round due to all the conventions they book. Even though our kids love the splashtopia, we'll look for a different place next time. The pool became disgustingly dirty on the weekend with oil and hair and whatever else was floating around!!!!! Even the "adult" pool was packed and uncomfortable. The rooms are nice and clean, the service and food are fine, but since we spend most of the time at the pool, we were very dissapointed by that. They're promoting this hotel so heavily in So. Cal that it's no wonder to see the crowds. I recommend it only during weekdays.

  • Stayed August 2010, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank soffie310
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RanchoLasPalmas, Manager at Omni Rancho Las Palmas Resort & Spa, responded to this review, September 3, 2010
Dear soffie310,
Thank you for taking the time to post your review on Trip Advisor. We apologize that your experience did not meet your expectations and that you found the pool cleanliness less than satisfactory. Please know that we are continuously working on new ways to improve our facilities for our guests. If there is anything we can do to assist you further, please do not hesitate to contact our Guest Experience Manager, Connie Orsak, at corsak@rancholaspalmas.com or 760.834.2127. We hope that you will be able to come again and allow us to provide you with an enjoyable and relaxing experience in the future.
Sincerely, Rancho Las Palmas Resort & Spa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Los Angeles
Level 4 Contributor
42 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed August 20, 2010

Good location, good food. The water park is not as great as the hotel describes it. The pool area although clean is too close to the buildings and gives it a feel of a cheap apartment building and does not feel like a resort at all. The prices are too high for a place that doesn't feel like a true resort. The Westin Mission Hills is a much better value and feels like a true resort and Renaissance Esmeralda is a much better resort.

  • Stayed August 2010
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank dnadler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RanchoLasPalmas, Manager at Omni Rancho Las Palmas Resort & Spa, responded to this review, September 3, 2010
Dear dandler,
Thank you for taking the time to post your review on Trip Advisor. We and glad that you enjoyed Rancho’s location and cuisine but we would like to apologize that other elements of your stay did not meet your expectations. If there is anything we can do to assist you further, please do not hesitate to contact our Guest Experience Manager, Connie Orsak, at corsak@rancholaspalmas.com or 760.834.2127. We hope that you will be able to come again and allow us to provide you with an enjoyable and relaxing experience in the future.
Sincerely, Rancho Las Palmas Resort & Spa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
san diego
1 review
Reviewed August 20, 2010

The staff is horrible! The property is beautiful and when it was owned by Marriott, years ago, it was worth every penny. Not anymore. The pool is great for kids about 10 and under. It isn't very big at all and "crazy" is an understatement! Pools are expected to be crowded, but it just isn't big enough to accommodate the size of the hotel. The rooms have paper thin walls and with crying kids and yelling parents late into the night and early into the morning, the staff could care less when you request a different room. They told us "this is a family place and we can't promise you anything."

When checking in, the staff was less than friendly...almost robotic. Our room wasn't ready as promised and they act as they could care less. Definitely not worth the price you pay!!

So, be expected to pay Nordstrom prices and get Dollar Store service. I would not recommend this to my friends and my parents, who came here and raved about it when it was Marriott owned, won't be coming here again either.

Lots of money spent and very disappointed!!!!

  • Stayed August 2010, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank cyndi2010
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RanchoLasPalmas, Manager at Omni Rancho Las Palmas Resort & Spa, responded to this review, September 3, 2010
Dear cyndi2010,
Thank you for taking the time to post your review on Trip Advisor. We apologize that your experience did not meet your expectations. If there is anything we can do to assist you further, please do not hesitate to contact our Guest Experience Manager, Connie Orsak, at corsak@rancholaspalmas.com or 760.834.2127. We hope that you will be able to come again and allow us to provide you with an enjoyable and relaxing experience in the future.
Sincerely, Rancho Las Palmas Resort & Spa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
los angeles
Level 6 Contributor
184 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 86 helpful votes
Reviewed August 18, 2010

My 14 year old son called from the hotel room to our cell phones on 2 occcasions. The total airtime was 6 minutes. The hotel charge for this was nearly $30!!!!! No where did it mention the costs of phone calls in any of the room's literature.I feel this is outrageous especially as they also charge a hefty resort fee and a variety of other extras that were not expected. Be prepared to spend a great deal more than you budget for with this hotel. Everything is extra!!! The breakfast buffet is way overpriced. The once great Sunday brunch is no more which is a great shame as it was the best in the desert. Overall I felt gouged for the duration of my stay. Will not be coming back and will advise others to beware of the hidden charges. Also, watch out for the overly officious and rather unpleasant guy in the 'Adults Pool'.

Stayed August 2010, traveled with family
Helpful?
1 Thank lafineart
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ladera Ranch CA
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed August 13, 2010

We stayed for 4 nights and five days and had a wonderful time. Splashtopia was a blast and my 6 and 12 yr. old daughters loved it. I found the pool area to be clean and the water was clean as well. The cool water felt very refreshing since the outside temps were up to 105 degrees. There were plenty of towels, water, and ice located around the pool areas. The pool attendants were very helpful and friendly, a couple of them knew me by name and would always say "Hello Mrs. Vellandi". We had the $50 breakfast deal each morning at the Blue Ember and it was fabulous. Kids loved the buffet. The eggs bennedict was delicious and so was the Scottish Lox with bagel and cream chesse. The fruit was also very fresh and had plenty of juicy pineapple and sweet strawberries. The rooms were nice but the carpet in ours was kinda dirty. The doors in the rooms had lots of little fingerprints all over them and could use a good wipedown. I would also recommend bringing your own pillow. Other than that it was nice and roomy. It was a very nice atmosphere and nice grounds, well kept.

  • Stayed August 2010, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank fancynancy33
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RanchoLasPalmas, Manager at Omni Rancho Las Palmas Resort & Spa, responded to this review, September 3, 2010
Dear fancynancy33,
Thank you for posting your review on Trip Advisor! We’re glad you and your family enjoyed Splashtopia and bluEmber! Please know that we will be undergoing some room renovations after the summer to replace carpeting in some of the rooms. We hope that you’ll be able to visit again soon!
Sincerely, Rancho Las Palmas Resort & Spa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lausanne, Switzerland
Level 6 Contributor
132 reviews
53 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
Reviewed August 13, 2010

We had a wonderful 3 days in the Rancho Las Palmas in Rancho Mirage. The rooms were big, with a nice view on the golf course and direct access to all facilities, specifically only few meters away from the entrance to Splashtopia, the fun center for children containing a lazy river, two water slides, various water cannons and much more.

Check-in was quick and easy and our luggage was brought via Golf Cart into our room. Internet up to 512k is included and for a 2MBit connection it's 19.95$/day.

Sleep quality is medium, as in the morning there are golf carts, cleaners, early users of the swimming pool, pumps of water fountains etc making noise. However this did not disturb us a great deal as our kids were up early as well.

We had a dinner in the bluEmber restaurant, which served good food (per adult one child eats free) but is rather pricey and at least for us did not provide a specific atmosphere as the restaurant was fairly empty (there is a rich variety of restaurants around Rancho Las Palmas as well, and cheaper).

Overall very good value for money for a family that wants to relax for a couple of days in an environment where children can be in the water and have fun all day.

  • Stayed August 2010, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank thkohler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RanchoLasPalmas, Manager at Omni Rancho Las Palmas Resort & Spa, responded to this review, September 3, 2010
Dear thkohler,
Thank you for posting your review on Trip Advisor! We’re glad that you and your family enjoyed Rancho Las Palmas and Splashtopia! We hope that you’ll be able to come back again and allow us to provide you with an even better experience next time!
Sincerely, Rancho Las Palmas Resort & Spa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Omni Rancho Las Palmas Resort & Spa

Property: Omni Rancho Las Palmas Resort & Spa
Address: 41000 Bob Hope Drive, Rancho Mirage, Greater Palm Springs, CA 92270-4416
Phone Number:
Location: United States > California > California Desert > Greater Palm Springs > Rancho Mirage
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in Rancho Mirage
#2 Spa Hotel in Rancho Mirage
#2 Family Hotel in Rancho Mirage
#3 Romantic Hotel in Rancho Mirage
#3 Luxury Hotel in Rancho Mirage
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Omni Rancho Las Palmas Resort & Spa 4*
Number of rooms: 450
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Also Known As:
Rancho Las Palmas Hotel Rancho Mirage
Rancho Las Palmas Resort And Spa
Rancho Las Palmas Resort Spa
Rancho Palmas Resort
Omni Rancho Las Palmas Resort & Spa Rancho Mirage, CA - California Desert

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