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Omni Rancho Las Palmas Resort & Spa
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Reviews (4,053)
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2,061
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169
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All reviewslazy riverblu emberwater parkgolf coursebluember restaurantpool areagreat familyget awayadult poolpalm springsfamily vacationcheesecake factorywhole familyspring breakfamily poolgrounds are beautifullounge chairs
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2,613 - 2,618 of 4,053 reviews
Reviewed August 23, 2014 via mobile

We are at Rancho Las Palmas for a final summer weekend getaway. We booked a room with two doubles that comfortably slept all five of us, with the addition of a rollaway bed. The room is spacious but the hotel is very noisy - thin walls and loud hallways. We purposely booked away from the pool for some quiet and could hear the little girl running around in the room below us even with our TV on. The search for chairs by the pool is painful unless you get there very early or later in the day. In the first two days of our stay, the lazy river was closed for at least a portion of each day due to broken glass causing someone to get cut. They wouldn't allow us to bring a cooler with water bottles so I am not sure how people are bringing glass in. I'm very sorry that someone was hurt but it seemed very strange that it happened two days in a row. Overall it's a nice place, but try to book here when it is not so crowded or bring your patience. The grounds are very pretty and the property has lots of restaurant options a short walk or drive away.

Stayed: August 2014
2  Thank kurin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RanchoLasPalmas, Manager at Omni Rancho Las Palmas Resort & Spa, responded to this reviewResponded August 26, 2014

Dear kurin,

Thank you for choosing us are your final getaway this summer. It is no doubt that Splashtopia is quite popular in the warm temperatures, as our family guests come to solely hit the pool. We would love to show you another side of the resort as we head in the fall, or non-holiday times in the year. There is a new Movie on the Lawn schedule launching in October, where an outdoor movie under the desert stars will be shown every Friday evening, complete with wine, popcorn, and a cozy blanket. We hope you'll consider us again for a getaway in the future, whether it be family or romantic! Your business and opinion are much appreciated.

Sincerely,
Omni Rancho Las Palmas Resort & Spa

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 22, 2014

Omni Rancho Las Palmas is awesome!! I really enjoyed my visit from the comfort of the bed, the large quiet room, the Splashtopia pool, the Blu Ember restaurant, the Café that serves Starbucks, the friendly staff to the beautiful grounds. It was a great getaway and I would for sure go there again.

  • Stayed: August 2014, traveled with friends
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Review collected in partnership with Omni Hotels & Resorts
1  Thank Denise C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RanchoLasPalmas, Manager at Omni Rancho Las Palmas Resort & Spa, responded to this reviewResponded August 26, 2014

Dear Denise C,

Thank you for such a fantastic review. We are thrilled to have made your getaway so memorable, from the comfortable accommodations to our friendly staff. Nothing makes us happier than to offer five star service in all categories. We hope to deliver the same great experience upon your next stay!

Sincerely,
Omni Rancho Las Palmas Resort & Spa

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Reviewed August 22, 2014

We had a wonderful time at Splashtopia. The drinks offered at Splashtopia were quite pricey though! The hotel was so close to many other restaurants and a mall if you feel like venturing out. We will definitely be back. Saturday is definitely the busy day of the week. It was noticeably less busy and more tolerable the other days.

  • Stayed: August 2014, traveled with family
    • Value
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Review collected in partnership with Omni Hotels & Resorts
1  Thank Renee W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RanchoLasPalmas, Manager at Omni Rancho Las Palmas Resort & Spa, responded to this reviewResponded August 26, 2014

Dear Renee W,

We appreciate your review and thank you for bringing the family here to stay with us this summer! Its great that you took advantage of our close proximity of The River shopping and dining - a great neighbor to have. You are certainly correct in sighting Saturday as the busiest day. We are happy you were able to experience a more relaxed vibe during the other days of your stay. We will be excited to see you again in the future.

Sincerely,
Omni Rancho Las Palmas Resort & Spa

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Reviewed August 22, 2014

This is a really awesome hotel, we have stayed there several times. However, this time was a let down, the lazy river was dirty with floating band-aids and straws and a cleaning glove and a used band-aid were left on the floor of our room after it was cleaned the first day. This was a first for us at this hotel, it is usually top-notch!!!

  • Stayed: August 2014, traveled with family
    • Value
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Review collected in partnership with Omni Hotels & Resorts
1  Thank Miguel C S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RanchoLasPalmas, Manager at Omni Rancho Las Palmas Resort & Spa, responded to this reviewResponded August 26, 2014

Dear Miguel C S,

We are certainly distraught after reading your review. Cleanliness in all areas of the resort is incredibly important to, us and it sounds as if your experience was otherwise. Your feedback is very important to us and we value your loyalty as a returning guest. This has been shared with our housekeeping and pool managers. We hope to have the good fortune of putting our best foot forward again in the future. Your business is appreciated and we thank you for staying with us this summer.

Sincerely,
Omni Rancho Las Palmas Resort & Spa

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Reviewed August 21, 2014

WE stayed at the Omni Rancho Las Palmas in Rancho Mirage for a quick family getaway. This is the best property in the Palm Springs area for families, the water park is outstanding and the staff in every department exceeded our expectations in customer service.

  • Stayed: August 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Omni Hotels & Resorts
2  Thank ALAN E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RanchoLasPalmas, Manager at Omni Rancho Las Palmas Resort & Spa, responded to this reviewResponded August 26, 2014

Dear ALAN E,

Thank you for bringing your family here for a summer getaway. We are delighted to hear that everyone enjoyed their time at the resort, and especially Splashtopia. We appreciate the compliment regarding out outstanding staff and we are proud to have exceeded your expectations. We'll look forward to offering the same wonderful experience in the future.

Sincerely,
Omni Rancho Las Palmas Resort & Spa

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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