I stayed at Omni this month and was disappointed in the response from staff when problems initially arose. I had stayed at this property many times over years before it was an Omni property. There were issues with packages I wasn't offered, housekeeping, and spa cleanliness to name a few. I complained to management and initially really did not appreciate the response received. After I returned home I was contacted by the front desk manager Lalo who really took my concerns seriously and took steps to correct the situation. We will return to give the resort another try because of Lalo's actions.
The grounds of the resort are very nice and well maintained. We did enjoy the live music in the evenings
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- Also Known As:
- Rancho Las Palmas Hotel Rancho Mirage
- Rancho Las Palmas Resort And Spa
- Rancho Las Palmas Resort Spa
- Rancho Palmas Resort
- Omni Rancho Las Palmas Resort & Spa Rancho Mirage, CA - California Desert