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Omni Rancho Las Palmas Resort & Spa
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Reviews (4,053)
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2,061
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269
169
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All reviewslazy riverblu emberwater parkgolf coursebluember restaurantpool areagreat familyget awayadult poolpalm springsfamily vacationcheesecake factorywhole familyspring breakfamily poolgrounds are beautifullounge chairs
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3,032 - 3,037 of 4,053 reviews
Reviewed October 10, 2013

Overall this was a very good hotel in Pal Springs. My company hosted a dinner at the BluEmber and had a very good experience, I dealt with Stephanie Torres on the planning and she was fantastic! We had to make a room change on the first day to room proximity to maintenance and it was handled very well by front desk and bell staff. The golf course was a little strange, as I've never played in & out of a drainage ditch.

  • Stayed: October 2013, traveled on business
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Review collected in partnership with Omni Hotels & Resorts
Thank DON B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 10, 2013

Went to this hotel for a business conference. Meeting rooms were spacious and comfortable. The bar areas were roomy and had great ambiance. The golf course was in the process of renovations but overall it was an enjoyable experience. I would recommend this hotel for business or pleasure.

  • Stayed: October 2013, traveled on business
    • Value
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Review collected in partnership with Omni Hotels & Resorts
Thank Chris A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 9, 2013

Hotel Splashtopia cute, but pool side cramped. Waiter service minimal, and slow. keys took forever to deliver. Rooms not ready at check in, roll away not set up though they had it in notes to have it ready in room. basically, for the price, service and quality not what i expected.

  • Stayed: October 2013, traveled with family
    • Value
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    • Rooms
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Review collected in partnership with Omni Hotels & Resorts
Thank Marcia Gay H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 9, 2013

Lets start with James the Bell Hop! The very best! Took us to are room, put our stuff I the right place and then got us ice. Than off to the pool where Mattthew was the very best pool attendent ever! The lazy river is the bomb! Dinner at blu Ember was the very best! We sat in the lounge area by the fire each night and brought our dog with us. Everyone including Stephnie and Cynthia we're some of the best service we ever had. Never had time to get to the spa, but we will be back! Thanks for a great trip!

Stayed: October 2013, traveled with friends
Thank Tim A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 9, 2013

This hotel looks great from the outside, but once you get inside the rooms, you can see the quality doesn't hold up to most other Omni properties. I know the hotel group recently took over this property, so maybe my room hasn't been upgraded yet? The bathroom is nice enough, but it's missing the nice finishing touches. The floor is marble, but chipped. The shower/tub has marble walls, but the faucets are kind of corroded. The wood vanity in the bathroom is nicked up. And the walls are SUPER THIN. Two nights ago I listened to my next door neighbor have a conversation with his wife/girlfriend on speaker speaker phone about a tube top she wanted to wear to a function (TMI? Yes, I think so too).
The property is very large and spread out. It's a far walk from the lobby and restaurants if you are in one of the outer buildings. It's especially far when it's 93 degrees out and you get to your room and your room key doesn't work. My room key was demagnetized 3 times. They say you can not put it near other electronics, cell phones or credit cards. I said, "so i can't put it in my purse?" The answer was no. They gave me a paper sleeve and told me to keep it in my pocket by itself. It didn't work. The third time I went to get my key rekeyed, there was another gentleman at the front desk doing the same thing. I even spoke to another couple who had it happen so often to them, that they started leaving their balcony door open. Not a safe workaround Omni.
Last night when I came back to my room, there was an intoxicated woman wandering around near my room. She couldn't remember where her room was, so I went to call the front desk. The phones in my room didn't work. Shocker.
Last few gripes - First, there was no room service menu in my room. Second, on my first day I was out of the room from 8:30-2:15 and when I came back housekeeping still hadn't made up my room. Come on. And lastly, the internet connection keeps going out.
I feel like I should say something nice after all of the above. The staff has all been polite and friend. And I hear the lazy river is cool.
Overall, this hotel is fine. It's a solid 3 star hotel, not 4.

Room Tip: ask for one of the buildings closest to the lobby. everything else is just too far. as a solo female traveler, you don't want to be walking alone here at night. it's too dark and spread out.
  • Stayed: October 2013, traveled on business
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Thank LIVS2TRVL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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