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Omni Rancho Las Palmas Resort & Spa
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Reviews (4,053)
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2,061
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169
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All reviewslazy riverblu emberwater parkgolf coursebluember restaurantpool areagreat familyget awayadult poolpalm springsfamily vacationcheesecake factorywhole familyspring breakfamily poolgrounds are beautifullounge chairs
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3,169 - 3,174 of 4,053 reviews
Reviewed July 11, 2013

We stayed for two nights and had a blast! Great service:) The staff at the pool and at dinner was great. The kids pool was pack but the adult pool was great. Lunch at the pool was good food and great service. I am taking my kids back in a few weeks.

  • Stayed: July 2013, traveled as a couple
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Thank Shellee H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RanchoLasPalmas, Manager at Omni Rancho Las Palmas Resort & Spa, responded to this reviewResponded July 25, 2013

Dear ShelleeO,

Thank you kindly for your review. It is wonderful to hear you and your family had such a great time, so much so that we'll see you again very soon! We will look forward to welcoming you back and providing the same great service.

Sincerely,
Omni Rancho Las Palmas

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 11, 2013

Went for a four day working vacation with our family during the Summer "off season". There was a great online discount rate lured us to this resort, but what was not disclosed were all the additional fees, such as the $28 a day resort "splash-topia" fee.

During our stay the family pool was closed for a day in 100 plus heat due to a "chemical imbalance" thwarting our days' plan to beat the heat.

Aside from that, the resort is well kept and has a nice restaurant BluEmber with adjoining outdoor seating areas. The staff is very welcoming and helpful- the rooms have been tastefully redone.

Here are the pro's and cons.

PROS:
Wonderful staff through-out resort
Family water-park attraction and pool
Great location- near shops and many chain restaurants and movie complex.
Well kept grounds
Nice rooms with "lake views" of golf course.
Cafe and restaurants on sight.
Wifi in each room

CONS
Paper thin walls
Hidden fees not included in room price
Limited pool hours for family swimming. 10am-6pm
Not enough pool space for the amount of guests
No assigned parking spaces
Pool guards are not the friendliest in Summer months.

Room Tip: Book a top floor room in the 600 or 700 buildings, far away from the family pool/water park area, unless you like the noise of loud families including drunken fathers, screaming pre-schoolers and shouting mothers.
  • Stayed: July 2013, traveled with family
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1  Thank Vacannes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RanchoLasPalmas, Manager at Omni Rancho Las Palmas Resort & Spa, responded to this reviewResponded July 25, 2013

Dear Vacannes,

Thank you for the detailed review of your stay. It's great to hear you were able to score a deal for your stay! We do apologize for the pool closure, we have to keep a tight watch on the water to ensure we provide guests with a safe environment. Though we completely understand the heat is tough to beat without being able to splash around. We are pleased you enjoyed bluEmber and our other on-site restaurants, while also taking advantage of the great proximity to shopping and dining across the street! We appreciate you bringing your family here to stay with us the summer and hope we'll see you again in the future.

Sincerely,
Omni Rancho Las Palmas

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Reviewed July 10, 2013

This is a great place. I stayed here when it was a Marriott, then it was purchased by a company that rebuild it, added a kid friendly park and pool and upgraded the rooms and then sold it to Omni Hotels. This place has a wonderful childrens park, with 2 water slides and a lazy river, nice size pools and a great time for kids. They show movies by the pool, they have face painting and magic shows. The riooms are excellent and extremely comfortable. You will not regret staying here. Their web site prices are very high, you can get real good deals from a third party. Big gift shop, great golf course and last but not least a real good caring staff, very professional and very caring. You will ove it here.

Room Tip: Try to stay by the pool, other rooms may be too far of a walk and in 120 degrees, it makes for a long walk.
  • Stayed: July 2013, traveled with family
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Thank PlatinumMember174
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RanchoLasPalmas, Manager at Omni Rancho Las Palmas Resort & Spa, responded to this reviewResponded July 25, 2013

Dear PlatinumMember174,

We appreciate the time you've taken to share your experience. And we are pleased to have welcomed you back as an Omni property. Thank you for your compliments on the property updates, its great to hear that our guests enjoy the resort amenities. Your repeat business is appreciated and we'll look forward to seeing you again!

Sincerely,
Omni Rancho Las Palmas

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Reviewed July 8, 2013

The resort was upscale, extremely beautiful, well maintained and pleasant. The staff was impressive & very kind and helpful. They made you feel comfortable, like you had been there before. Best of all- was the spa, the results were amazing. When I arrived I was pleasantly greeted by Stephanie, who showed me around and explained the layout and benefits of their relaxing facility. Now, I don't often say someone or something actually made a significant difference in my life, but after my second treatment with Jadranka I can! She was AMAZING, so kind and caring (as I had an inflamed rash on my face) and she truly wanted to help. After two facials with Jadranka she recommended a few products she thought would improve my skin and now after about 1 week i can see a significant difference. Thank you so much Jadranka-I will return to see you again!

Room Tip: If you are a light sleeper the second floor room noise above you can be a little noisy
  • Stayed: June 2013, traveled on business
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1  Thank wi2girl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RanchoLasPalmas, Manager at Omni Rancho Las Palmas Resort & Spa, responded to this reviewResponded July 25, 2013

Dear wi2girl,

Thank you so much for sharing your great experience. Nothing pleases us more than to provide complete satisfaction to our guests. We are thrilled you were able to enjoy our spa - and we will certainly pass this review on to Jadranka, as she too, will love hearing about the positive impact on your skin. We'll look forward to welcoming you back very soon!

Sincerely,
Omni Rancho Las Palmas

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Reviewed July 8, 2013 via mobile

On our way home from a long river trip; Needing some ACTUAL relaxation, we only stayed one night. But it was a good one!
Cocktails at/by/in the ADULT pool?! Yes, please!
Pet Amenities?! Awesome!! Our English bulldog met the 50 pounds or less requirement, & was treated like a little queen. They offer a pet bed, water and food bowls, and GIANT milkbones! Pet 'building' is in the back of the property, which was appreciated.
The boutique in the lobby has 'gourmet candy' (not the cheapest items, but that's to be expected)
'Splashtopia' was not our preferred area although we did check it out. Lazy river, around one or two water slides, could be pretty cool if you have kids..
All in all, we checked out, Happy.

  • Stayed: August 2012
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1  Thank Rowdy S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RanchoLasPalmas, Manager at Omni Rancho Las Palmas Resort & Spa, responded to this reviewResponded July 25, 2013

Dear Rowdy S,

Thank you for you recent review. We are so pleased to have provided the happy ending to your river trip! We strive to make all guests feel relaxed and at home, even the animal variety! We appreciate you sharing the details of your stay and hope to see you again in the future!

Sincerely,
Omni Rancho Las Palmas

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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