Recommend for couples and families with young kids! The beautiful landscape, and the splashtopia area for the kids are the main attractions. I wouldn't so much stay here for a romantic trip without kids...although very romantic and enchanting in some respects, there are a few areas when it comes to convenience, and service where they miss the mark.
Pros and Cons:
PRO: Esthetically very beautiful. Reminds me of an enchanted Mediterranean village nestled around a prestine golf course. Lakes, ponds, trees, fish, frogs and birds are all a part of its splendor.
PRO: POOL AREA: absolutely grand and perfectly laid out. Different pools including a spa pool. Each for different needs. Free use of sand toys for the kids! THANK YOU!!
Kids areas: MIXED REVIEW: the sand pool is absolutely perfect for young kids! My daughter Ava loved loved loved it. However it opens at 10am and my daughter wakes up at 8:00am as most kids do begging to play in the sand! The hours are too restrictive.
SERVICE: CON: the service at the pool is very poor.....service is slow but also the attitude was frustrating. The lawn chairs are SO CLOSE TOGETHER ITS ANNOYING!! With NO WHERE to put food or drinks!! Or room to walk on the sides!! Thry didn't have little side tables etc....so we were all forced to crawl over our food and drinks to lay down on the chairs OR put the food and drinks on the sand. Also sitting that close to people you don't know is uncomfortable. I chose to stand most of the time instead.
If you have a complaint or suggestion fir the staff they seem to have an "I don't care, it ain't my place or my job to care" attitude.
After speaking with other guests they felt the same way across the board EXCEPT for the salon/spa. Service and attitude there was wonderful!
Front desk gives attitude when booking rooms and asking for a late check out.
It helps to go through a travel agent as we did to lessen the one on one interaction. When ordering food or a crib etc.....always put on hold and had to wait.
FOOD: overall GREAT! But wish they had more choices at the pool area. Restaurants are wonderful but the music kinda ruined it for me. The band playing bad wedding music instead of sexy jazz or Spanish music - as the atmosphere suggests!
Room Service: just OK. We asked for hard boiled eggs and they brought a broken egg which upset my husband etc.... It's the little things that count.
Speaking to one of the managers was received well, but the next day the lawn chairs were still all crammed beside eachother and no changes were made....very simple changes.
Awesome having a Starbucks in the morning, and enjoying the splendor of this magnificent property.
I will come back again perhaps, hoping the things mentioned above have improved. its the little things they say....that can ruin relationships.
At this point I prefer ClubMed IXTAPA.......the property isn't as nice but the attitude of the staff is addictive!! they LOVE their job and it shows!! incredible!! They are a genius at it! You leave feeling like FAMILY! Isn't that what you want on a family vacation after all?
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- Also Known As:
- Rancho Las Palmas Hotel Rancho Mirage
- Rancho Las Palmas Resort And Spa
- Rancho Las Palmas Resort Spa
- Rancho Palmas Resort
- Omni Rancho Las Palmas Resort & Spa Rancho Mirage, CA - California Desert