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“Great customer service”

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The Westin Mission Hills Villas
Ranked #1 of 8 Hotels in Rancho Mirage
Certificate of Excellence
GreenLeadersBronze level
Castaic, California
1 review
“Great customer service”
Reviewed June 7, 2013

We have come to this resort for 10+ years and look forward to coming here every year. The villas are such a nice place to stay, especially for families. The staff is what makes this place so enjoyable. Theresa, the poolside waitress, is so friendly and makes sure you aren't thirsty! She always has a smile and takes care of us. Cashe, another poolside waiter, is new to us but is very friendly and helpful. These two waiters made our trip that much more enjoyable and we can't thank them enough. Miguel, one of many lifeguards, is always sweet and engaged with our kids. He makes sure our children are involved in activities and having a good time. We hope that they are here next year when we return! :)

Room Tip: Every villa room is nice and convenient
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  • Stayed June 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank Bree C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jonathan K, Manager at The Westin Mission Hills Villas, responded to this review, June 8, 2013
Bree C, thank you for your excellent comments about our staff and resort. Theresa & Cashe are such great associates and thank you for personally recognizing their friendliness and attentiveness. Also, thank you for recognizing Miguel with our Activities team. He really loves what he does and it shows with all he engages with. I know they will really appreciate your comments, as well as all of our staff for your kind words. We will be waiting and look forward to your return trip next year. Safe travels and be well!
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926 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (289)
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English first
Laguna Beach, California
Level 4 Contributor
31 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed June 6, 2013

We had stayed at the neighboring Westin property a short time ago but wanted a bigger room with more amenities, thus the stay at the Villas. We were not disappointed. Unit 31 is one of the few with an elevator, and we specifically asked for a second floor unit for quiet, which was achieved. Good A/C that is quiet, nice kitchenette, and comfortable living room. Our stay was only for a full day and we never moved the car for the two nights at the resort.

Excellent meals at Season's Grill and Pinzimini restaurant. Both wine and food were reasonably priced. However, they do need to learn how to make a caesar salad as a few leafs of romaine with some dressing doesn't cut it for the price. The staff is terrific from the time of check in (Alex) to the servers at Pinzimini (Victor and Tal) who made the meals enjoyable.

Great place to stay. Not much of a pool person but it is a great area to bask in.

Room Tip: Highly recommend a second floor unit to eliminate noise from the floor above.
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  • Stayed June 2013, traveled as a couple
    • Value
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    • Service
Helpful?
Thank opie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jonathan K, Manager at The Westin Mission Hills Villas, responded to this review, June 8, 2013
Opie, thank you for choosing to stay with us and share your experience. We really appreciate your feedback about our Resort and Food &Beverage. Also, thank you for recognizing Alex at our Front Desk and Victor & Tal at Pinzimini. We will share your feedback with our team and specifically with Alex, Victor, and Tal, who continue to create positive memories for all our guests. I am happy to read you enjoyed your visit and we truly look forward to another renewing experience with you at the Westin.
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Los Angeles, California
Level 4 Contributor
27 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed June 4, 2013 via mobile

First I have to say I had reservations about staying here from the reviews. We are staying here now with our 17 yr old son and another couple. We both had deluxe one bdrms, when we got here upon check in we were upgraded to the premium room. I asked if our friends could be attached to us (2 bdrm) and they were very accommodating. So far it's been a nice stay we are right next to the pool but do not hear the pool noise which is great! Had a bathroom issue but was taken care of within 5 min of calling the front desk. Looking forward to the rest of our stay.

Stayed June 2013, traveled with family
Helpful?
Thank Desiree R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jonathan K, Manager at The Westin Mission Hills Villas, responded to this review, June 8, 2013
Desirusso, Thank you for sharing your experiences about your time here at the Westin Mission Hills Resort & Villas. It is great to read that we were able to provide you an upgrade as well as promptly resolving the bathroom issue. Thank you for your feedback and I am confident you enjoyed the rest of your time with us. Cheers!
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los angeles
Level 6 Contributor
127 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
Reviewed June 1, 2013

Friendly staff, good/clean amenities and overall child friendly resort.
Kids will be very happy at this resort...water slide, cabanas, kids pool, cafe by pool, organized activities by the pool, mini-golf, etc. Not enough umbrellas and lounge chairs by the pool so you are better off getting a cabana on a super hot day. They are much more reasonably priced here than at other nearby resorts.
The rooms are clean and comfortable. The larger 1 bedrooms have a BBQ grill right on the balcony/patio. More BBQ grills available throughout resort. Not too far from The River, El Paseo, Children's Museum, but about 30 min. from Palm Springs.
I would recommend this for families with kids from babies to teens. I would not recommend this for couples trying to have a romantic or relaxing weekend.

Room Tip: Try to book larger 1 bedroom it has many more amenities than the smaller one.
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  • Stayed August 2012, traveled with family
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Helpful?
Thank travel72
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jonathan K, Manager at The Westin Mission Hills Villas, responded to this review, June 8, 2013
Travel72, thank you for your great feedback about our resort. We do have so much to offer our younger guests and we are pleased to read your children enjoyed their time here! It looks like you took full advantage of all our amenities here at the resort. Thank you for sharing your experience and we hope you and your family have an opportunity to return in the future. Be well!
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1 review
Reviewed May 31, 2013

I never write reviews, but Lana is hands down the best bartender ever! $12 for bottomless mimosas? Ya, count me in. She was personable, fun and made us feel like we wanted to stay an extra night or two! Thanks for the great conversation.

  • Stayed June 2012
    • Value
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Helpful?
Thank AmandaCrayton
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jonathan K, Manager at The Westin Mission Hills Villas, responded to this review, June 8, 2013
Amanda, thank you for such great comments about Lana!! We love to hear when our associates really make a great impression. I know she will be thrilled to read your review and thank you for sharing your experience!! Thanks for staying with us and we look forward to having you back at the Westin in the near future.
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Toronto
Level 3 Contributor
18 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed May 29, 2013

My wife and stayed here for a week May. We chose the villas for the convenience of a kitchenette and a bbq. We do not like to eat out every night and this afforded us the opportunity to cook in. The facility was immaculate. Every corner of the property was constantly being groomed. The golf course was in perfect condition. My wife marveled at the spa. The resort is only minutes from many shopping and dining options. The one resort restaurant we tried was excellent for breakfast, lunch and dinner with something on the menu for everyone. We definitely plan to return.

Room Tip: Ask for a main floor villa to save the stairs.
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  • Stayed May 2013, traveled as a couple
    • Value
    • Location
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Helpful?
1 Thank thetravelgnome
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jonathan K, Manager at The Westin Mission Hills Villas, responded to this review, May 30, 2013
Thetravelgnome, thank you for writing about your experience here at the Westin Mission Hills Resort & Villas. Thanks for the flattering comments and it makes me happy to read that you enjoyed our “jewel in the desert.” It is great to know you took full advantage of all the great amenities we have available. We can’t wait to welcome you back to the resort!! Many thanks and hope to see you in the near future.
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Redondo Beach, California
Level 3 Contributor
14 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed May 28, 2013

Just got back last night from a great weekend at the The Westin Mission Hills Resort Villas. The Front Desk Team was exceptional - from the moment my family and I arrived to check in - what a welcoming experience to be greeted by Vitaliy Foux, the Villa Front Office Manager, Alejandro Sanchez and Jacob! Maria was so helpful on the phone with making the cabana reservations. She answered all my questions patiently and returned my phone calls promptly. I love Christina's energy - always smiling and always there to help. I agree with the other villa guest - Christina loves her job and it shows!! Vitaliy has done a great job with his team members - you definitely made our stay a pleasant experience - we are definiteyl coming back! Thanks Vitaliy!

I would also like to commend Carla, Cache, Teresa who were our A+ cabana servers and of course your "sun shop" team members - Steven and Elizabeth.

Thanks again for a great weekend - we can't wait to stay at your resort again.

  • Stayed May 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank Theresa F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jonathan K, Manager at The Westin Mission Hills Villas, responded to this review, May 30, 2013
TheresaF, Thank you for such a fantastic review!! It is simply wonderful when our associates make such a positive impact. Thank you for recognizing so many staff members at our resort for providing pleasant and exceptional service!! I am so thrilled to read you enjoyed your time with us and indulged in our resort amenities. We look forward to having you and your family back at the Westin. Safe Travels!
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Additional Information about The Westin Mission Hills Villas

Property: The Westin Mission Hills Villas
Address: 71777 Dinah Shore Dr, Rancho Mirage, Greater Palm Springs, CA 92270-1603
Phone Number:
Location: United States > California > California Desert > Greater Palm Springs > Rancho Mirage
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Family Hotel in Rancho Mirage
#1 Luxury Hotel in Rancho Mirage
#2 Green Hotel in Rancho Mirage
#4 Business Hotel in Rancho Mirage
#5 Romantic Hotel in Rancho Mirage
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Westin Mission Hills Villas 4*
Number of rooms: 316
Official Description (provided by the hotel):
The Westin Mission Hills Resort & Villas is nestled in the Coachella Valley at the base of California's San Jacinto Mountains in the secluded desert oasis known as Rancho Mirage. As a AAA Four Diamond-rated resort, this world-class golf and spa destination promises infinite rejuvenation. Nearby, a mecca of cultural, historical, shopping and outdoor adventure awaits you. Enjoy spacious one and two-bedroom villas with fully equipped kitchens, washers and dryers, private balconies or patios, separate dining and living room areas, and complimentary Wi-Fi. ... more   less 
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Also Known As:
Westin Mission Hills Villas Hotel Rancho Mirage
Westin Mission Hills Hotel
Westin Rancho Mirage
Rancho Mirage Westin
The Westin Mission Hills Villas Rancho Mirage, CA - California Desert

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