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“Falls Short Big Time!”

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The Westin Mission Hills Villas
Ranked #1 of 8 Hotels in Rancho Mirage
Certificate of Excellence
GreenLeadersBronze level
Vancouver, Canada
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“Falls Short Big Time!”
Reviewed March 23, 2013

There is nothing we enjoy more than giving a great rating on a hotel. Unfortunately these units do not meet our high standard of excellence. These units are time share villas and are next to the Westin Hotel. The good first: the housekeeping staff were attentive to our needs and very pleasant. The walking paths around the golf course are a nice feature and we used for our morning and evening walks. The pools were a hit with our kids but needed their balls replaced as half were flat. The tvs are flat screen and seem fairly new, excellent picture. As they are villas they have a washer and dryer which is great.
The not so good: the place is under construction and many units are not available. READ CAREFULLY, there are only two types of units: a very small one bedroom villa with only a queen bed and small kitchen with no oven. We had this unit and it is very tiny, the layout is dark and dingy and lack light and brightness, many of the patio's are dark and under cover, and the whole place needs things replaced and reconditioned. As far as the Westin Heavenly bed, what a joke! The bed creaked, wobbled and the mattress was hard with springs in your back. No soft pillow top here! Don't wear bare feet in the unit as you will find your soles black as soot it no time.
The other unit we tried to get but they said they were sold out is the larger one bedroom villa with a king bed and full kitchen with oven. Make sure when you book you know what you are getting because when you arrive they will say the larger units are all taken. I overheard a number of folks who where in the same boat as us.
Hence, the reception area, where it seems they really don't want to work with you or attempt to find you a unit better suited to your needs. When you are there for a week you would like to think they would honour their word and check with you to see if the unit is meeting your needs. Nothing! It seems they want to get you into your room as quick as they can so you are out of their hair. Compared to the other villa competition in town these villas fall far short and do not meet the high standard we expect at this price point.

Room Tip: Wait until the whole place is refurbished, reconditioned and renovated. Make sure you get the large...
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  • Stayed March 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank yesheavenbound
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jonathan K, Manager at The Westin Mission Hills Villas, responded to this review, March 29, 2013
Yesheavenbound, thank you for sharing your feedback about our resort. I am happy to read you enjoyed the grounds and amenities at the resort. I am sorry to read we didn’t meet your villa expectations, please accept my sincere apologies. March happened to be a busy month and I am sorry we were not able to accommodate you and your family in one of our larger villas. At your discretion, I would love to learn more specifics about your stay, if you wish to share further, so we can address the opportunities you mentioned as well as offer a more personal apology. I can be reached at 760-770-8257 or by email at jonathan.karp@westin.com. Thanks again for your feedback and I look forward to connecting with you.
Jonathan Karp
Director of Operations
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English first
Chicago, Illinois
Level Contributor
104 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
Reviewed March 22, 2013

From 03.17.2013 through 03.21.2013, my husband and I visited the Coachella Valley. We stayed at the Westin Mission Hills Resort and Spa in Rancho Mirage, CA. The resort was beautiful and certainly had that desert feel and theme going. We stayed in a one-bedroom villa which was exactly like a small condo or apartment home and was very comfortable and convenient. We had all the comforts of home, i.e., washer/dryer, stove, microwave, frig and dishwasher. We also had a 2-floor private balcony that we could enter from either the living room or bedroom. The grounds were immaculate and desert-like as well as tropical with beautiful flowers along with the sand. The property had several bridges with water along with mallard ducks that we fed (probably fed them too much) and Canadian geese which were aggressive toward the ducks because they were in the breeding season and they felt the ducks would invade their nests; hence, we did not continue to attempt to feed the geese, as they were only interested in chasing the ducks away. Also, our first attraction was (after attending Church services the morning of our arrival), was the Living Desert and Botanical Gardens in Palm Desert, CA. This place was huge and even had a San Andreas Fault exhibition sight, though there was no exhibition there that day, we were actually on a piece of the Fault. The Living Desert had numberous animals including three big cats: a female jaguar, a leopard, and mountain lion. There were servals there as well and there were several shows that exhibited the serval and his behavior, i.e., great jumpting skiils and the raptor/birds of prey as well as a beautiful parrot, porcupine, opposum and three mice. They also had the biggest display of model trains my husband and I had ever seen - twice as big as the display at the Museum of Science and Industry. The train themes were great as well - too numerous to mention. There were hiking trails near the mountains and beautiful aviary, cacti, palm walk-thru gardens, camel rides and a Madagascar Village-themed area. Simply beautiful. Also, we visited Joshua Tree National Park in Twentynine Palms, CA and basically just did the hour drive thru the park. We exited the car a few times to peruse the different rock structure and for a restroom stop, but that was it. This is a very interesting park - not the Grand Canyon, but unique in its own way and worth the 15.00 vehicle entrance fee. We also went to the Aerial Tramway park in Palm Springs, but did not ride the tram. The height and the line the tram travelled on, was a little too unnerving for us. We also visited stores in Indian Wells, Cathedral City and La Quinta as well as went to a few luxury open houses - very beautiful. This was a vacation for beauty, healing and rest. The Coachella Valley did not disappoint and we are now equating it with Las Vegas as one of our retirement hopefuls. We have some photos of the Palm Springs Airport with the mountains in the background, JPL Church and some members and the Pastor, golf-course homes, our villa's balcony and grounds, pecarries at the Living Desert (photos of the big cats did not materialize), and our digital camera's battery was down and my throw away camera was already at Walgreens Rancho Mirage, before we could film the aerial trams in Palm Springs. But please peruse the attached photos. We highly recommend the beautiful Coachella Valley, particularly the cities of Rancho Mirage, Palm Springs, Indian Wells and Palm Desert. Sonja L. Marshall

Room Tip: We only stayed at the Westin Mission Hills resort and spa villas. However, the Westin Hotel, which...
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  • Stayed March 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank sonja m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jonathan K, Manager at The Westin Mission Hills Villas, responded to this review, March 23, 2013
Sonia m, Thank you for your wonderful comments! Our team is very proud of our resort and we simply love hearing positive feedback. You truly took full advantage of everything the desert has to offer! Great to hear the Coachella Valley had made such an impact with you and your husband. We hope to see you again at the Westin and assist with your next renewing experience!!
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dallas, texas
Level Contributor
122 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
Reviewed March 19, 2013

Stayed five days (four nights) and had a wonderful experience. Villa was very comfortable with all the amenities one would expect--expansive bathroom, kitchen, comfortable living/sitting area and nice patio. Did not expect maid service to clean the room during our stay but one was provided.
The staff was exceptional!! Each individual we came in contact with couldn't be nicer or more professional--registration, waiters, bartenders, gift shop sales staff, pool attendants--they all seemed to care about our comfort.
While we stayed in the villas, we took advantage of the amenities at the hotel next door...a three minute stroll along the side of the golf course. Again, each employee was superior.
The grounds are very well kept and there are activities for kids all day long.
Can't think of a better place to relax and feel like you're being pampered.

  • Stayed March 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank texascouple21
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jonathan K, Manager at The Westin Mission Hills Villas, responded to this review, March 23, 2013
Texascouple21, Thank You!! Thanks for sharing your wonderful experience here at the Westin. We are just thrilled to read about your visit with us and recognizing our entire team for providing exceptional service. Comments like your let us know we were focused on delivering a great experience. We look forward to your next pampering at the Westin Mission Hills Resort & Villas.
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Shawnee, Kansas
Level Contributor
22 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed March 18, 2013

Beautiful golf course, small pools with lots of chairs jammed next to each other, nice villas that were clean, but could use a few updates. I'm glad we stayed, however we probably won't be back. While all the staff were pleasant, none were especially helpful...the one exception was our server at Pinzimini.

Room Tip: Parking can be a bit of a haul from some of the rooms.
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  • Stayed March 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MMJ123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jonathan K, Manager at The Westin Mission Hills Villas, responded to this review, March 23, 2013
MMJ123, thank you for your feedback from your recent visit. Great to read you had a nice getaway with us and we appreciate your comments. Currently, we are in process of renewing our resort and updating several aspects of our villas. I am happy to read that our staff were pleasant, although we strive to create personalized interactions with all our homeowners and guests. Your feedback is valuable and we will share this with our team and evolve. Thank you for staying with us and we certainly hope you choose to stay with us again.
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Toronto, Canada
Level Contributor
25 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed March 14, 2013

It was handy to have a washing machine and kitchen. It was clean and nothing to really complain about for the price we had paid. We were there on a special which entailed a visit to the vacation rental sales centre.

If you hit the right time of year, the Cabazon outlet has great items for exceptional prices. We went just after black friday in early December.

  • Stayed December 2012, traveled as a couple
    • Value
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    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank kokoshim
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jonathan K, Manager at The Westin Mission Hills Villas, responded to this review, March 16, 2013
Kokoshim, thank you for visiting with us and sharing your feedback. We are happy to read that you enjoyed the conveniences and value of our villas. Our villas are very functional, especially for families, and glad you agree. Just shortly after your visit, we began to rejuvenate the exteriors of our villas, part of our continued focus to renewing our resort for all of our homeowners and guests. Thank you for choosing the Westin Mission Hills Resort & Villas and hope you return with us on your next trip to the desert.
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Leduc, Canada
Level Contributor
122 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
Reviewed March 6, 2013

This was first time stay at Westin Mission Hills Villas. Slow check in and our room wasn't ready. The rooms are spacious and nicely decorated. We liked having a balcony. Not sure we loved the layout...we were travelling with our daughter and weren't able to get a room close together so we were in separate buildings which wasn't very convenient. The fridge was noisy. Wonderful king bed, beautiful grounds and setting though. Would we return?...maybe, maybe not.

Room Tip: Enjoyed having a balcony.
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  • Stayed March 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Grammy929
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jonathan K, Manager at The Westin Mission Hills Villas, responded to this review, March 9, 2013
Grammy929, thank you for your feedback. Please accept my apology for the slow check-in and not having a villa close to your daughter’s villa during your visit. We truly strive to deliver an outstanding experience for all our homeowners, families, and guests. We will renew our focus to achieving multiple family villas to be closer together and to reviewing our arrival process. I am glad to hear you enjoyed the villa, the balcony, the resort setting, and the heavenly bed! We would love to welcome you back again to the Westin. Please do not hesitate to reach out to anyone on our team and let us know how we can make you and your family’s next stay rewarding and special.
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Detroit, Michigan
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed March 1, 2013

This was our first time staying at the Westin Mission Hills Villas. Things didn't seem quite as organized as any of the other SPG properties we've visited. Our check - in was delayed by an hour, and the villa was in need of updating. In fact, I believe the area we were in is in the process of being renovated.
One really unfortunate experience was not receiving our 3:30 a.m. wake up call the morning we left for the airport. Luckily we happened to wake up on our own and made it in time for our flight.
On a very positive note, we enjoyed the Seasons restaurant onsite several times. The food was excellent, and we would especially like to mention our server, Ricardo Perez. He was an absolute joy, and went above and beyond to make us feel welcome.

  • Stayed February 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Vagabond918
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jonathan K, Manager at The Westin Mission Hills Villas, responded to this review, March 5, 2013
Vagabond918, thank you for sharing your feedback about your experience. Please accept my apology for failing to deliver your wake-up call on your day of departure. We appreciate you sharing this comment as we will drill down find out what happened and prevent future occurrences. I am grateful to hear you still made your flight! As you also observed, we are in the process of rejuvenating our resort, which is well underway. We are striving to deliver the best possible product for our homeowners and guests for years to come. Lastly, thank you for recognizing Ricardo Perez and our Season’s Grill. We love hearing comments like these as we are very proud of our resort while delivering exceptional service. We will share you comments with Ricardo and entire team. Thank you for visiting us and sincerely hope to see you again.
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Additional Information about The Westin Mission Hills Villas

Property: The Westin Mission Hills Villas
Address: 71777 Dinah Shore Dr, Rancho Mirage, CA 92270-1603
Phone Number:
Location: United States > California > California Desert > Rancho Mirage
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Luxury Hotel in Rancho Mirage
#1 Family Hotel in Rancho Mirage
#2 Green Hotel in Rancho Mirage
#4 Business Hotel in Rancho Mirage
#5 Romantic Hotel in Rancho Mirage
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Westin Mission Hills Villas 4*
Number of rooms: 316
Official Description (provided by the hotel):
The Westin Mission Hills Resort & Villas is nestled in the Coachella Valley at the base of California's San Jacinto Mountains in the secluded desert oasis known as Rancho Mirage. As a AAA Four Diamond-rated resort, this world-class golf and spa destination promises infinite rejuvenation. Nearby, a mecca of cultural, historical, shopping and outdoor adventure awaits you. Enjoy spacious one and two-bedroom villas with fully equipped kitchens, washers and dryers, private balconies or patios, separate dining and living room areas, and complimentary Wi-Fi. ... more   less 
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Also Known As:
Westin Mission Hills Villas Hotel Rancho Mirage
Westin Mission Hills Hotel
Westin Rancho Mirage
Rancho Mirage Westin
The Westin Mission Hills Villas Rancho Mirage, CA - California Desert

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