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“This was a very nice experience”

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The Westin Mission Hills Villas
Ranked #1 of 8 Hotels in Rancho Mirage
Certificate of Excellence
GreenLeadersBronze level
Reviewed September 24, 2012

The villa we stayed in was very big and nicely decorated. The full kitchen was well stocked with everything one would need for cooking (although we didn't.) The bathroom was really big with a nice multi head shower and hand held shower to boot. The bed was big and comfortable, and there were two fireplaces in the villa.
We used the Brisas pool in the hotel side. We tried the main pool in the villa side once and it was not as nice as the Brisas pool. It was nice to have the luxury of this choice.
The staff was great - very accomodating and pleasant.
There were two issues aside from the pool. One was the hard sell to attend a sales presentation for buying a time share. And the other was when they tried to tack on a $15.00 per night parking fee which was not mentined anywhere on the web when we booked the place.
I would definately recommend this to friends.

Room Tip: Get the larger villa with the King Bed
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  • Stayed: September 2012, traveled as a couple
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Thank Marmot65
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JMMoran, General Manager at The Westin Mission Hills Villas, responded to this reviewResponded September 25, 2012

Thank you very much for telling us about your experience! We're glad you had a nice visit and that you enjoyed the amenities at both resorts and that you found the staff friendly and accommodating! I appreciate the feedback about the "hard sell" on attending a presentation. I'll share this with the sales leadership team. Please accept my apology for not having the parking fee disclosed on the site you used to book your reservation. If you would please send me a note with which site it was, i'll address it right away. My e-mail address is jim.moran@westin.com. Thanks again and we look forward to serving you on your next visit!

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618 - 624 of 940 reviews

Reviewed September 24, 2012

What you see in the pictures is what you get in there. Luxury, Clean, Awesome service. The only drawback is that people can smoke near the pool which when you have kids is little bit bad. Other than that friendly people and have no bad experience.

  • Stayed: September 2012, traveled with friends
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1  Thank arbi_baghdanian
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JMMoran, General Manager at The Westin Mission Hills Villas, responded to this reviewResponded September 25, 2012

Thank you very much for taking the time to tell us about your experience! We're thrilled that you had a great experience and our teams looks forward to providing you with the same on your next visit! I appreciate the feedback about the smoking. Our property is mostly smoke fee, with the units, pool areas, restaurants and most public areas non-smoking. If someone was smoking in one of these areas and our team missed it, please accept my apology. We train the team to address these things when they see them. Thank you again and we appreciate the opportunity to respond to your feedback!

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Reviewed September 23, 2012

We stayed in the Mission Hills Villas the Week of September 15th 22nd. My wife and I thoroughly enjoyed our stay. From the two main pool options, to the spacious rooms, everything about the resort made us feel at home. The only reason I didn't give the resort 5 stars is because the food selection is average and the prices reflect what I would expect to pay at a Westin and the spa leaves a lot to be desired. Neither of these should deter a couple or family from choosing the Westin.

Room:
We stayed in room 3121, the most western building of the Villas. The location is perfect for access to either the hotel or villa main pool and looks out onto the Pete Dye golf course. We walked the Villa property a lot and also liked the rooms that faced the ponds/gardens. The room is a one bedroom first floor room with a walkout patio. Every part of the room was comfortable, our only complaint is that you could hear the people upstairs sliding their glass door open and closed, but that's splitting hairs.

Accessibility:
There is plenty of parking right next to this unit, but covered parking is at a premium. We used the shuttle service to get around the property from time to time, but if you don't want to wait, it's just as easy to walk as everything besides the tennis courts or spa are about a 5 minute walk from this location.

Pools:
The pools are great. Lots of chairs and umbrellas. This resort absolutely caters to families so if you're going to be bothered by kids, they have a VERY SMALL adults only pools. Each of the main pools has a separate slide and hot tub and the villa pool has a splash area for the toddlers. Each of the main pools also has cabanas, but only the villa pool cabanas have TV's and refrigerators.

Spa:
The massage was good, but the rest of the facilities need to be upgraded. For the price they are charging I'd recommend that you go over to the JW Marriott, it s a much nicer spa. The waiting room had more brochures than reading material. The eucalyptus sauna had no eucalyptus, and the rest of the area was nothing better than average.

Misc:
Make your one visit to the concierge to get your food or spa vouchers if you want, but otherwise they don't offer much help. They don't know about any of the specials at the golf course and it's easier to make restaurant reservations on Opentable.

All and all it's a very good resort, we're looking forward to going back.

Room Tip: Rooms toward the West are better for access to both the main pools. We enjoyed our first floor suite...
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  • Stayed: September 2012, traveled as a couple
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1  Thank Stlsig
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JMMoran, General Manager at The Westin Mission Hills Villas, responded to this reviewResponded September 24, 2012

Greg G, thank you very much for taking the time to share about your experience with us! We're glad that you had a nice visit and certainly appreciate your attention to detail! I'll be sure to share this with our teams so they may better understand what we are doing well and what opportunities we have to improve our product and service! Thank you again, we appreciate your thoughts and our team looks forward to serving you again on your next visit!

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Reviewed September 23, 2012

Really comfortable accomidations combined with multiple pool choices and well equipped exercise rooms make for a very good escape to recharge the body. I took my exercise buddy along on this "vacation" and we had enough room to live together for the week. The small kitchen was well equipped and the entire suite was clean and well serviced during our stay. We made our own low cal meals, worked out several times a day and both lost weight. The perfect recharge vacay! The weather was hot but the AC was spot on in the villa and exercise room and the pool was neither too warm nor too cold. Good job Westin! I enjoyed my stay and would return.

Room Tip: The small villa has one bedroom and a fold up sofa/bed. Easily accomodated two good friends sharing...
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  • Stayed: September 2012, traveled with friends
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1  Thank Melinda B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JMMoran, General Manager at The Westin Mission Hills Villas, responded to this reviewResponded September 24, 2012

Thank you for taking the time to share your experience! We agree, we have a great resort to accommodate a "recharge," and we're glad that you found the resort a nice escape! As you mentioned, from the pools, the well-equipped units, to the fitness centers, it's the perfect place for re-energize and renew. From your name, sounds like you're an OSU fan? Go Beavs! Thanks again for sharing and we look forward to serving you again when the weather turns soggy up North!

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Reviewed September 22, 2012

This is the third year we have stayed at the Westin and each year is better than the last. This year Maria Kelly went above and beyond our expectations to make our stay terrific. We will definitely be back next year

  • Stayed: September 2012
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2  Thank KalH669
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Villas_Dave, Dir of Operations at The Westin Mission Hills Villas, responded to this reviewResponded September 23, 2012

KalH669 –
Thank you very much for your posting. Maria Kelly is one of our superstars and we love it when we have this sort of feedback to celebrate with her. We will definitely share this with our team so they can understand the importance of delivering personal, instinctive renewals for all of our guests and owners.
While we respect the anonymity of TripAdvisor please don’t hesitate to reach out directly if I can be of assistance with future reservations.
Be Well and Travel Safe
Dave Williams –dave.williams01@westin.com 760-770-8257

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Reviewed September 20, 2012 via mobile

This was our second stay at mission hills villas and again we had a good time.

The premium villas are a great size and very well stocked. We were travelling with a toddler and found we had everything we needed including peace and quiet.

  • Stayed: September 2012
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3  Thank Kareneastsussexuk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Villas_Dave, Dir of Operations at The Westin Mission Hills Villas, responded to this reviewResponded September 23, 2012

Kareneastsussexuk –

Thank you very much for posting your review, we really appreciate the positive feedback and for sharing the experience you had. We look forward to your return for renewal so that we can hear about your 3rd stay.
While we respect the anonymity of TripAdvisor please don’t hesitate to reach out directly if I can be of assistance with future reservations.
Be Well and Travel Safe
Dave Williams –dave.williams01@westin.com 760-770-8257

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 20, 2012

This place rocks! Everyone was super friendly and provided excellent service. Mike did an amazing job picking us up and taking us to downtown, and the river 2 nights. Marco even suggested us a authentic Mexican restuarant and we had Giovanni take us and pick us up. We would come back in a heart beat!! The pools are clean and the food was fresh at the hotel. The rooms are oversized with great views of the mountains, or golf courses .
The location is good as well, all major shopping and restaurants.

  • Stayed: September 2012
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2  Thank Kenjenn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Westin Mission Hills Villas

Address: 71777 Dinah Shore Dr, Rancho Mirage, Greater Palm Springs, CA 92270-1603
Phone Number:
Location: United States > California > California Desert > Greater Palm Springs > Rancho Mirage
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Family Hotel in Rancho Mirage
#1 Luxury Hotel in Rancho Mirage
#2 Green Hotel in Rancho Mirage
#4 Business Hotel in Rancho Mirage
#5 Romantic Hotel in Rancho Mirage
Price Range: $197 - $470 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Westin Mission Hills Villas 4*
Number of rooms: 316
Official Description (provided by the hotel):
The Westin Mission Hills Resort & Villas is nestled in the Coachella Valley at the base of California's San Jacinto Mountains in the secluded desert oasis known as Rancho Mirage. As a AAA Four Diamond-rated resort, this world-class golf and spa destination promises infinite rejuvenation. Nearby, a mecca of cultural, historical, shopping and outdoor adventure awaits you. Enjoy spacious one and two-bedroom villas with fully equipped kitchens, washers and dryers, private balconies or patios, separate dining and living room areas, and complimentary Wi-Fi. ... more   less 
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Also Known As:
Westin Mission Hills Villas Hotel Rancho Mirage
Westin Mission Hills Hotel
Westin Rancho Mirage
Rancho Mirage Westin
The Westin Mission Hills Villas Rancho Mirage, CA - California Desert

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