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Reviews (1,057)
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Reviewed September 4, 2012

We had a wonderful time at the resort. They were so accommadating and they cater to all your family needs. The staff was superb and the service was phenomenal. We loved our room we had a king bed and our 4 year old son slept on the sofa bed in the livingroom. We enjoyed the jacuzzi and the huge bathroom with separate shower that literally fits 3 people. Housekeeping kept our room extreamly clean. We had excellent customer service from Juan at the front desk to Maribel that was supervising the slide at the pool area. My son keeps on asking us when are we going back to our new vacation home. We would recommend this resort to everyone we have already convinced our extended family to go with us again.

Stayed: August 2012, traveled with family
1  Thank Janette G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JMMoran, General Manager at The Westin Mission Hills Villas, responded to this reviewResponded September 5, 2012

Gonzales family, thank you very much for staying with us and making us your family vacation home! We value your business and your loyalty! We'll share your comments about Juan and Maribel with them; they'll be thrilled that they were able to leave you with such a positive, lasting impression! Thank you again, we're so glad you enjoy the resort and we look forward to serving your family and helping create more memories!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 4, 2012

We arrived at the secured/gated entrance of the hotel after a brief 10-15 minute drive from the airport. I injured my back a few days before the trip and the staff was very accommodating - all but one golf cart/shuttle drivers waited patiently for me to enter/exit, I was given a room on the first floor.

The room was priced right (~$135/night), although I booked it through KAYAK.com. The food (all casual dining) and drinks were very reasonably priced too. Kids' menu items and most appetizers were less than $10, entrees were ~$20-25.

Overall, our villa and the property were very clean and well maintained. But, I found hairs on the bathroom floor - YUCK!

The two main pools - one near the villas and one near the hotel - were great. Both had volleyball nets, a slide, kiddie pool, jacuzzi and live music (live band or DJ). The villas pool had a poolside basketball net. Most people at the pool were families, but there were some couples and small groups of friends.

  • Stayed: August 2012, traveled with family
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Thank SRNYCMetro
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JMMoran, General Manager at The Westin Mission Hills Villas, responded to this reviewResponded September 5, 2012

Thank you very much for taking the time to tell us about your recent visit! We truly appreciate and value your feedback! I'm glad our team was intuitive and instinctive when it came to assisting you with your needs, and by the way, we hope that your back is feeling better! We're glad that you found the resort a good value and that the amenities were to your liking. We agree, that with the number of pool areas and all the various offerings, the resort has much to offer everyone! Please accept my apology on the hair on the floor. it's great feedback and we'll share it with our Housekeeping team. It's all about our attention to detail! Thank you again, we appreciate your loyalty and we look forward to serving you on your next visit!

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Reviewed September 4, 2012

Absolutely a fantastic place to go. Plenty to do for kids - we have 10 and 7 year olds. Great grounds, phenomenal pool and staff is first class. Kids activities were perfect and the water slide is fun for all ages. Not the place for peace and quiet the main pool but great for family fun. Rooms are first class too and the golf is great as well.

Room Tip: Check out resort map to make sure you are the "right distance from the pool" for your taste close or far.
  • Stayed: September 2012, traveled with family
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Thank theJbird19
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JMMoran, General Manager at The Westin Mission Hills Villas, responded to this reviewResponded September 5, 2012

Thank you very much for taking the time to tell us about your visit! We appreciate your sentiments about the resort and it's amenities. It's through feedback such as yours, that we are better able to provide the product and service that will elicit such feedback as you provided. Thank you again, we'll keep working hard to keep the palce looking and operating at a high level and we look forward to serving you on your next visit!

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Reviewed September 3, 2012

The resort has very nice pools-- great for kids and families. The main pool has a waterslide and a great lil' kido pool (3 and under). Lush gradens run between the villas and the property is very clean. The beds were soft with nice linens and the kitchen had granite and was stocked well for preparing meals. If you can, get a larger villa with a bigger kitchen as the 1 bedroom kitchen is very tight. This is a family resort-- not a 5* Westin-- if you want the lux for a night with the spouse rent the hotel next door. Take the family to the Villas. This is a 'vacation owner's' resort, which is a timeshare, FYI. If you are on a promo watch be ready for this. Soft sell and worth the discounted trip. We will go back!

Room Tip: Ask for a larger villa. If you have kids get near the main pool. If the kids are older and you want to relax ask for the smaller pool. Both very nice.
  • Stayed: August 2012, traveled with family
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Thank kinzCO
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JMMoran, General Manager at The Westin Mission Hills Villas, responded to this reviewResponded September 5, 2012

Thank you so much for telling us about your experience! We're so glad that you had a nice visit and enjoyed the amenities! You're right, we have a great pool area, full of amenities for all to enjoy and having the small kiddie pool for the little ones is a big bonus! We're glad that you found your villa large, comfortable and had all the amenities that you needed. Thank you for your loyalty and we look forward to exceeding your expectations on your next visit with us!

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Reviewed September 2, 2012

I would like the personally give recognition to the pool side staff Edward, Cameron, and Alonzo, for make our family vacation memorable! Never has a staff made me feel more at home and inviting as these guys did during our 4 day stay! We are going to make this place our permant family get-a-way! Thanks to these awesome individuals! All staff have been a pleasure! but my guys at the pool made me feel like royalty! Thanks again!

  • Stayed: August 2012, traveled with family
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Thank TiffanysSmith
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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