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“Great customer service!”

Old Spaghetti Factory
Ranked #21 of 103 Restaurants in Rancho Mirage
Cuisines: Italian
Dining options: Reservations
Restaurant details
Dining options: Reservations
Level 1 Contributor
3 reviews
3 restaurant reviews
common_n_restaurant_reviews_1bd8 4 helpful votes
“Great customer service!”
Reviewed May 8, 2013 via mobile

The food was good but the price, service and atmosphere was amazing! I would recommend this restaurant to friends.

  • Visited May 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank Chloegirl0
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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205 reviews from our community

Visitor rating
    69
    74
    43
    11
    8
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • Danish first
  • English first
  • French first
  • German first
  • Italian first
  • Spanish first
  • Any
English first
Palm Springs, California
Level 4 Contributor
28 reviews
25 restaurant reviews
common_n_restaurant_reviews_1bd8 5 helpful votes
“Excellent Food,,, Excellent Service,,, Excellent Decor,,, Excellent Pricing,,, :)”
Reviewed May 2, 2013

I had my first dining experience at the "New" Old Spaghetti Factory in Rancho Mirage, California tonight. My guest and I were greeted promptly at the front door. I asked for a quiet booth by a window if possible. The Hostess said "I have just the booth for you". The Host seated us immediately. The booth was "Perfect"..... The Bus Boy was immediately at our table with water and fresh, warm bread. Our Waiter, Andrew, was also immediately at our table to take our drink order. Andrew was very friendly, knowledgeable of the menu, and made several suggestions to us. We ordered the most expensive entree on the menu, and it was only $13.95 per person. Most Items on the menu are under $11.00 per person. It was a combination order of Lasagne and Chicken Marsala's . It included a choice of non alcoholic beverages, choice of soup or salad, entree, and dessert. This was a Great Price for all that we got.. !!! We both ended up taking food home as the order was very large. The soup was nice and hot,,, the iced tea was delicious, the entree was Excellent tasting... and the spumoni ice cream as heavenly......... A Great Dining Experience from start to finish... !!!! I Give This Restaurant a "SIX STAR" rating... !!!! :)

  • Visited May 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank Don S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bend, Oregon
Level 5 Contributor
67 reviews
27 restaurant reviews
common_n_restaurant_reviews_1bd8 49 helpful votes
“Pretty Fancy For A Spaghetti Factory”
Reviewed April 30, 2013 via mobile

All the furniture matches! None of the old used unmatching tables and chairs. This is a fancier OSF in Rancho Mirage.
We were here on a Monday night and it wasn't really busy. We were seated promptly. But waited at least 10 min. Before a waiter arrived to say he would be back. Another 5 or more minutes before he came to get our order.

We had the Managers special 2 choices of sauce. Opted for salad with creamy petsto house dressing. It seemed rather bland, low on pesto? I also noticed we had no bread plates so when the bread arrived before anything else there nothing to place my piece on except the table? I found this odd.
Othrwise our meal ws typical Spaghetti Factory fare. Its not gourmet or even close but a decent meal incluing drink and dessert, more like comfort food, for a reasonable price. There was outside seating also but since it was over 100 they were not seating outside. The seating is also facing the 111 highway, a very busy street so I imagine its noisey out there.

Visited April 2013
Helpful?
Thank BeckyinBend
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Juan Capistrano
Level 6 Contributor
213 reviews
156 restaurant reviews
common_n_restaurant_reviews_1bd8 41 helpful votes
“Always great value!”
Reviewed April 26, 2013

Visited Thursday, April 26, 2013 and still amazed at the consistently excellent, food, service and editing environment and value received. The "Manager's Favorite" is highly recommended. Try the Mitzitra butter topping is excellent!

  • Visited April 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank Kenneth S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level 6 Contributor
162 reviews
128 restaurant reviews
common_n_restaurant_reviews_1bd8 73 helpful votes
“Childhood memories! Nostalgic”
Reviewed April 22, 2013 via mobile

I came with friends. We both wanted to re-live our childhood. It was good, not great, but not bad by any means. This location is decorated very Grand! Bring your guests or come alone to see the beauty.

  • Visited March 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank Travelnheels
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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