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“Need soft pillows”

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Hilton Garden Inn Palm Springs/Rancho Mirage
Ranked #4 of 8 Hotels in Rancho Mirage
Certificate of Excellence
Reviewed September 14, 2013

Nice hotel, but the pillows were awful. They were as hard as the bed. We requested soft pillows, however they were just as bad.

Hotel was a bit hard to find, when we stopped for directions they mentioned the hotel next door because they had better signage. Overall the 3 nights were very nice.

  • Stayed: September 2013, traveled with friends
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Thank dirndlgal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ami_Hansji, Manager at Hilton Garden Inn Palm Springs/Rancho Mirage, responded to this reviewResponded September 15, 2013

Thank you for taking the time to review your recent stay with us. We apologize that you did not find our pillows to be satisfactory. Management will speak with housekeeping immediately to ensure that we offer a range of pillow options for our guests. Thank you for staying with us, we look forward to your return!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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591 - 597 of 826 reviews

Reviewed September 5, 2013

Hotel was great. Staff was friendly and helpful. Would stay again. Restaurants and shopping are within a few blocks. I did not like that the room temperature would not go below 68*. I would recommend this hotel to friends and would stay again in the future.

  • Stayed: September 2013, traveled with friends
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Review collected in partnership with Hilton Garden Inn
Thank Mindy R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ami_Hansji, Manager at Hilton Garden Inn Palm Springs/Rancho Mirage, responded to this reviewResponded September 9, 2013

Thank you for staying with us! We apologize for the ac unit, we will have maintenance check the unit immediately.

We look forward to your next visit!

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Reviewed September 5, 2013

We were very please with this stay. It is in walking distance to many bars and restaurants as well as shopping. The rooms were clean, quiet, and well air conditioned. The pool wasn't bad, but bring your own beach towels. Overall we will likely return.

  • Stayed: September 2013, traveled as a couple
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Review collected in partnership with Hilton Garden Inn
Thank Thomas M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ami_Hansji, Manager at Hilton Garden Inn Palm Springs/Rancho Mirage, responded to this reviewResponded September 9, 2013

Thank you for staying with us! We are pleased that you had the opportunity to enjoy our property and the neighboring entertainment district. We look forward to your next visit!

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Reviewed August 28, 2013

Standard luxury motel accommodation, similar to what you may find in the 1000s of Garden Inns, Courtyards, etc across the US. Friendly staff, clean and large rooms, convenient location, honest price. Just across the road you can find a nice shopping mall with plenty of excellent food options and a few nice shops.

Stayed: August 2013, traveled with family
Thank Leo B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ami_Hansji, Manager at Hilton Garden Inn Palm Springs/Rancho Mirage, responded to this reviewResponded August 29, 2013

Thank you staying with us, we are pleased that you were able to enjoy the Hilton Garden Inn Palm Springs! We look forward to your next visit.

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Reviewed August 27, 2013

Have to give this Hilton 5 Stars. Everything was perfect. The clean room and comfortable beds and the morning breakfast bar was the beginning of a fabulous weekend. Great location for fun and relaxation.

Room Tip: A Hilton Hotel is your ticket to a comfortable stay.
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  • Stayed: August 2013, traveled as a couple
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Thank Bradley L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ami_Hansji, Manager at Hilton Garden Inn Palm Springs/Rancho Mirage, responded to this reviewResponded August 28, 2013

We want to wish you a Happy Birthday! We are pleased that you were able to spend your birthday with us! We look forward to your next visit!

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Reviewed August 25, 2013

The first room we got was not clean, so we had to complain and got another room. The rooms and also the hotel need some renovation, but the location of the hotel is perfect (near to shopping malls and restaurants). We were in Palm Springs in the middle of the summer, so it was not busy there (because it is too hot then and usually the people owing houses in Palm Springs only come there during the winter season). The staff at the hotel is friendly (with the exception of one guy at the bar). It is a nice place to stay in Palm Springs, but it is not that luxury.

  • Stayed: August 2013, traveled with family
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1  Thank Christel8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ami_Hansji, Manager at Hilton Garden Inn Palm Springs/Rancho Mirage, responded to this reviewResponded August 26, 2013

Thank you for staying with us. We apologize for the short comings of your stay and will meet with our operational team immediately. We hope you will be able to give us a second opportunity. Thank you!

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Reviewed August 14, 2013

Go here if you wish to have a comfortable bed, great breakfast, and pleasant hotel staff. We could g on and on about this Hilton hotel but, its gonna take you to book your stay and see for yourself. Its located in the popular side of town and close enough to everyplace you could want to see and visit. Go.

  • Stayed: September 2012, traveled as a couple
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Thank Michaelbush6417
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ami_Hansji, Manager at Hilton Garden Inn Palm Springs/Rancho Mirage, responded to this reviewResponded August 15, 2013

Thank you for recommending the Hilton Garden Inn Palm Springs / Rancho Mirage!! We hope you will be staying with us again, in the near future.

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Additional Information about Hilton Garden Inn Palm Springs/Rancho Mirage

Address: 71700 Highway 111, Rancho Mirage, Greater Palm Springs, CA 92270-4496
Phone Number:
Location: United States > California > California Desert > Greater Palm Springs > Rancho Mirage
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Family Hotel in Rancho Mirage
#6 Romantic Hotel in Rancho Mirage
Price Range: $86 - $556 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hilton Garden Inn Palm Springs/Rancho Mirage 3*
Number of rooms: 120
Official Description (provided by the hotel):
Combine business with leisure at the Hilton Garden Inn Palm Springs/Rancho Mirage, located in the heart of Palm Springs Valley, within close proximity to top corporations and local attractions. Our Palm Springs area hotel is the perfect place to get inspired and rejuvenate. Relax and enjoy world class spas, championship golf courses, hiking trails, casinos, Palm Springs Aerial Tramway, Knott's Soak City Water Park, El Paseo Shopping District and Desert Hills Premium Outlets.Whether you are meeting an important client, reconnecting with family, or enjoying a round of golf, having everything you need is critical to being your best on your big day. Making sure your event is fully prepared is our main focus. When tomorrow's a big day, stay at the Hilton Garden Inn Palm Springs Rancho Mirage CA. ... more   less 
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Also Known As:
Hilton Garden Inn Palm Springs/Rancho Mirage Hotel Rancho Mirage
Hilton Garden Inn Rancho Mirage
Hilton Rancho Mirage
Rancho Mirage Hilton
Hilton Garden Inn Palm Springs/Rancho Mirage CA - California Desert

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