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“Nice stay, a few corrections suggested”

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Hilton Garden Inn Palm Springs/Rancho Mirage
Ranked #3 of 8 Hotels in Rancho Mirage
Certificate of Excellence
Reviewed September 16, 2012

HGI RM is a very nice hotel perfectly located right across from The River, an outdoor mall with shopping and restaurants. We spent just one night here on our way back from L.A. to PHX. The staff was very nice and the interior lobby is beautiful. The room was nice and clean with a very comfortable bed. Overall a nice stay and we would probably come back. Just a few things were off that I suggest the Hilton head office takes into consideration...
1. The interior hallways were extremely hot. It was the end of summer and the outdoor temps were 106. We were given a room towards the back of the hotel and wheeling our luggage on a cart we were practically sweating by the time we got to our room.
2. The window mounted A/C unit was very noisy. There are low noise units that can be purchased and I'd highly suggest this establishment invest in some. Maybe, just maybe it was our room that had this problem.
3. This was the first hotel we stayed at in forever that didn't have a complimentary breakfast. They have some kind of $11.95 breakfast thing in their dining area in the morning. The price of the room was very reasonable (Under $100.00) but it was the summer months and charging for breakfast may be a way to help with revenue but not to attract repeat business. At least the coffee was free when I asked for it.
One other point, a few of the shops on The River have closed. More victims of the downward economy

  • Stayed: September 2012, traveled as a couple
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2  Thank Coder
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ami_Hansji, Manager at Hilton Garden Inn Palm Springs/Rancho Mirage, responded to this reviewResponded September 18, 2012

Thank you for staying with us. We are happy to know that you enjoyed your one night!

We will take your recommendations, regarding the hallways, breakfast and AC units and speak with management to solve the minor issues you experienced while you stayed with us. Thank you for taking the time to review us.

We look forward to your next stay!

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Reviews (769)
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600 - 606 of 769 reviews

Reviewed September 7, 2012

Excellent location! We are looking forward to next September. The staff was very friendly. The rooms were clean. I highly recommend a getaway weekend at the Hilton.

  • Stayed: September 2012, traveled as a couple
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Review collected in partnership with Easytobook.com
1  Thank Olivia R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ami_Hansji, Manager at Hilton Garden Inn Palm Springs/Rancho Mirage, responded to this reviewResponded September 11, 2012

Thank you for staying with us! We are thrilled that you enjoyed your time with us and were able to extend your stay. See you next September!!

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Reviewed August 28, 2012

Hit this HGI for one night on business. HGI locations are usually very reliable and this was definitely that. Room was sizable and comfortable. Slept great, got up early for a conference call with Europe, ate breakfast and was on my way to the local meeting. Would stay there again without hesitation.

  • Stayed: November 2011, traveled on business
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1  Thank MrBaldGuy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ami_Hansji, Manager at Hilton Garden Inn Palm Springs/Rancho Mirage, responded to this reviewResponded September 7, 2012

Thank you for taking the time to review our hotel. We are pleased that you had a comfortable stay with us. We look forward to your next visit!

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Reviewed August 27, 2012

This hotel is very nice and quite reasonable. The room was comfortable and the bed was wonderful. The morning breakfast was
first class and worth the money. I was stay here again and again. The pool looked inviting but we didn't use it.

Room Tip: Second floor
  • Stayed: August 2012, traveled with friends
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1  Thank lisah101
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ami_Hansji, Manager at Hilton Garden Inn Palm Springs/Rancho Mirage, responded to this reviewResponded September 7, 2012

Thank you for staying with us! We are pleased that you enjoyed our rooms and breakfast! We have opened the restaurant for dinner and bar service!! We look forward to your next visit.

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Reviewed August 16, 2012

Super location for places to eat, drink and party. Less than one mile from a huge mall with tons of shops. A water park too! Just wish it was not 107*F outside. I went for a convention in Palm Springs and this was a better location at less money on a Senior rate. Hilton keeps their properties up. The A/C was cold and the bed was nice. I recommend it over the crummy old dumps at Palm Springs and the Aqua Aliente Casino has a super buffet for something nice like their Friday meat buffet.

Room Tip: 117 quiet inside room
  • Stayed: August 2012, traveled as a couple
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2  Thank airebornranger
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
wagomes, General Manager at Hilton Garden Inn Palm Springs/Rancho Mirage, responded to this reviewResponded August 22, 2012

Thank you for taking the time to write a review. We appreciate your comments and look forward to serving you again.

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Reviewed August 15, 2012

As other reviewers have written, this is a pretty typical Hilton Garden Inn. The room was large and clean, although the bathroom was a bit tighter than some other HGI properties in which I've stayed. I found the bed comfortable, and the room didn't seem to get much outside noise at night (the slow summer season probably helped that).

My biggest complaint, and one that I've seen in other reviews of this property, is that the air conditioner was VERY loud when running. Since it was August, it had to run even at night. I've stayed at very few hotels where the heater or A/C unit was so loud. It wasn't bad during the day, when there was other noise in the room, but at night it was very noticeable. The first night of my stay, I tried turning it off so that I could get to sleep, but then had to turn it back on in a couple hours because the room became stiflingly hot. The second night, I cooled the room to 68 degrees before I went to bed, and left the fan running. That worked until about 6am.

The breakfast restaurant was convenient, and the food was good. As a Gold level Hilton HHonors member, it was included in my stay, but otherwise the full buffet and hot cooked items to order is around $12 per person.

My other little complaint is that there isn't much shade around the pool. Typical for the Palm Springs area hotels, the pool water in August resembles bath water (or Gulf of Mexico) temperatures, so it isn't exactly refreshing to take a dip.

Room Tip: There are probably a few room that face out towards Hwy. 111 that you'd want to avoid if you don...
  • Stayed: August 2012, traveled as a couple
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3  Thank Jeff D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
wagomes, General Manager at Hilton Garden Inn Palm Springs/Rancho Mirage, responded to this reviewResponded August 22, 2012

Thank you for taking the time to write a review. We appreciate your comments and look forward to serving you again.

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Reviewed August 10, 2012

We were on a business trip and had to make a last minute switch to stay in Rancho Mirage. We were pleasantly surprised with the hotel, and the people were super helpful to find a dinner site.

Breakfast the next morning was a surprise. The food was great and the service was perfect.

  • Stayed: July 2012, traveled on business
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4  Thank Walt V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
wagomes, General Manager at Hilton Garden Inn Palm Springs/Rancho Mirage, responded to this reviewResponded August 16, 2012

Thank you very much for the wonderful comment! Look forward to serving you again when you return.

William Gomes

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Palm Springs/Rancho Mirage

Address: 71700 Highway 111, Rancho Mirage, Greater Palm Springs, CA 92270-4496
Phone Number:
Location: United States > California > California Desert > Greater Palm Springs > Rancho Mirage
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Family Hotel in Rancho Mirage
#6 Romantic Hotel in Rancho Mirage
Price Range: $81 - $428 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hilton Garden Inn Palm Springs/Rancho Mirage 3*
Number of rooms: 120
Official Description (provided by the hotel):
Combine business with leisure at the Hilton Garden Inn Palm Springs/Rancho Mirage, located in the heart of Palm Springs Valley, within close proximity to top corporations and local attractions. Our Palm Springs area hotel is the perfect place to get inspired and rejuvenate. Relax and enjoy world class spas, championship golf courses, hiking trails, casinos, Palm Springs Aerial Tramway, Knott's Soak City Water Park, El Paseo Shopping District and Desert Hills Premium Outlets.Whether you are meeting an important client, reconnecting with family, or enjoying a round of golf, having everything you need is critical to being your best on your big day. Making sure your event is fully prepared is our main focus. When tomorrow's a big day, stay at the Hilton Garden Inn Palm Springs Rancho Mirage CA. ... more   less 
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Also Known As:
Hilton Garden Inn Palm Springs/Rancho Mirage Hotel Rancho Mirage
Hilton Garden Inn Rancho Mirage
Hilton Rancho Mirage
Rancho Mirage Hilton
Hilton Garden Inn Palm Springs/Rancho Mirage CA - California Desert

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