We had recently stayed at the Holiday Inn Express and Suites in Canyonville, OR, and were extremely impressed, so we joined the IHG Rewards and were excited to renew our delightful experience in Rancho Mirage. Reviews on TripAdvisor indicated we would not be disappointed. We checked in in the early afternoon, after having made reservations a few days earlier. We were given a double Queen room, and noticed that it had the odor of smoking when we opened the door. The staff member (Kelly) came up and agreed that the room definitely smelled of cigarette smoke. She said she only had handicapped rooms available and gave us one with one queen bed, which she insisted was a "king", until she checked the computer. The next room was on the first floor (we prefer second floor to avoid noise above) and also was a handicapped room, but had a king bed. We noticed that many people checked in after us, so other rooms were available at the time we checked in; even though they were reserved, ours was too, and we feel we should have had some consideration for a room like the one we had reserved. The hand -held shower in our room was broken and did not attach to the wall, and had to be held instead. The toilet had a black ring at the waterline. Carpets in the halls and common areas are stained and dirty. The staff was friendly and helpful, but I feel they should have made other arrangements for us to have a room like we had reserved. This Holiday Inn appears to be older than the one we stayed at in Canyonville, and definitely needs to be spiffed up with new carpeting. We had only 2 HBO channels, and a smallish flat screen TV, unlike the many channels and large TV of other Holiday Inns. WiFi was slow, and only worked ok after repeated tries. This is the second review I wrote, since the first was dropped when the signal malfunctioned. Bed & Bedding were new and comfortable, exactly like other Holiday Inns. Like the other Holiday Inn the toiletries were from Bath & Body Works and a delightful treat. The location of this hotel is excellent, and the best feature. The River Mall is within walking distance, with a great selection of outstanding restaurants and shops and a mulitplex theatre. We will definitely stay in this area again, but probably not in this hotel.
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- Holiday Inn Express Hotel & Suites Rancho Mirage - Palm Spgs Area CA - California Desert