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“Not all Holiday Inn Express and Suites Are Alike”

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Holiday Inn Express Hotel & Suites Rancho Mirage - Palm Spgs Area
Ranked #7 of 8 Hotels in Rancho Mirage
Certificate of Excellence
Tucson, Arizona
Level Contributor
67 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 76 helpful votes
“Not all Holiday Inn Express and Suites Are Alike”
Reviewed September 20, 2013

We had recently stayed at the Holiday Inn Express and Suites in Canyonville, OR, and were extremely impressed, so we joined the IHG Rewards and were excited to renew our delightful experience in Rancho Mirage. Reviews on TripAdvisor indicated we would not be disappointed. We checked in in the early afternoon, after having made reservations a few days earlier. We were given a double Queen room, and noticed that it had the odor of smoking when we opened the door. The staff member (Kelly) came up and agreed that the room definitely smelled of cigarette smoke. She said she only had handicapped rooms available and gave us one with one queen bed, which she insisted was a "king", until she checked the computer. The next room was on the first floor (we prefer second floor to avoid noise above) and also was a handicapped room, but had a king bed. We noticed that many people checked in after us, so other rooms were available at the time we checked in; even though they were reserved, ours was too, and we feel we should have had some consideration for a room like the one we had reserved. The hand -held shower in our room was broken and did not attach to the wall, and had to be held instead. The toilet had a black ring at the waterline. Carpets in the halls and common areas are stained and dirty. The staff was friendly and helpful, but I feel they should have made other arrangements for us to have a room like we had reserved. This Holiday Inn appears to be older than the one we stayed at in Canyonville, and definitely needs to be spiffed up with new carpeting. We had only 2 HBO channels, and a smallish flat screen TV, unlike the many channels and large TV of other Holiday Inns. WiFi was slow, and only worked ok after repeated tries. This is the second review I wrote, since the first was dropped when the signal malfunctioned. Bed & Bedding were new and comfortable, exactly like other Holiday Inns. Like the other Holiday Inn the toiletries were from Bath & Body Works and a delightful treat. The location of this hotel is excellent, and the best feature. The River Mall is within walking distance, with a great selection of outstanding restaurants and shops and a mulitplex theatre. We will definitely stay in this area again, but probably not in this hotel.

  • Stayed September 2013, traveled as a couple
    • Value
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Helpful?
2 Thank ocotillo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Josh G, Guest Relations Manager at Holiday Inn Express Hotel & Suites Rancho Mirage - Palm Spgs Area, responded to this review, September 25, 2013
We are unfortunate to hear about your recent stay with us, Octillo. We do apologize sincerely for any discomfort or inconvenience which may have happen during your stay. We will take affirmative action and implement new actions plans to prevent such inconveniences from happening. We do hope that after the revisions have taken place that you will return to stay with us. Again, we would like to thank you for your time and patience in providing us with your feedback.
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184 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (47)
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Grande Prairie
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed September 8, 2013

The evening manager gave us a great walk in rate, and also up graded our room. What a super deal. Thanks so much.
The hotel is in a perfect location. Close to shopping, restaurants, entertainment.
Everything was excellent. We enjoyed the pool, as it was a very hot day.

  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
2 Thank Sandra S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Josh G, Guest Relations Manager at Holiday Inn Express Hotel & Suites Rancho Mirage - Palm Spgs Area, responded to this review, September 11, 2013
We appreciate your time and consideration Sandra S in leaving such positive feedback. Our hotel prides themselves in providing a one in a kind experience. Our team works hard to provide you a welcoming environment and a clean and spacious accommodation. Again. the hotel would like to thank you for your time and patience in writing your review. We hope that you will return to stay at our hotel in the future.
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UK
Level Contributor
117 reviews
71 hotel reviews
common_n_hotel_reviews_1bd8 108 helpful votes
Reviewed September 8, 2013

We stayed here for one night at the start of our trip. We arrived at around 8pm and were greeted by a particularly unhelpful member of staff.

We eventually checked in (there was confusion over the fact that our rooms were pre-payed).

The staff in the morning were much more friendly and helpful.

The hotel seemed a little 'worn' - but was clean and fine for one night.

  • Stayed May 2013, traveled with family
    • Value
    • Location
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    • Cleanliness
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Helpful?
1 Thank airedale_travellers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Josh G, Guest Relations Manager at Holiday Inn Express Hotel & Suites Rancho Mirage - Palm Spgs Area, responded to this review, September 11, 2013
Thank you airedale_travellers for taking the time and dedication to provide us feedback from your most recent stay. We do apologize about any confusion or inconvenience that may have resulted at the time of check-in. Our hotel will be sure to incorporate this vital information along to our staff; so we may better assist you in future reservations. Our Hotel staff works diligently in providing you a admirable accommodation; and we will continue to improve our skill sets to improve our hotel appearance and provide excellent customer service to all our guest.
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Brussels, Belgium
Level Contributor
171 reviews
73 hotel reviews
common_n_hotel_reviews_1bd8 111 helpful votes
Reviewed August 4, 2013

I chose this hotel for its location (+/- in the middle of the Valley + next to "the River" plaza), its value for the money (paid 92,50$ incl. taxes) and after reading the mostly good reviews on TA.
We, at least, were not disappointed. 
The staff (especially Raquel) was very kind and helpfull to us. 
The room on the 2nd floor (218) was not very large, but nice enough, with 2 doubles. 
Beds were extremely comfortable with soft duvet and plenty of pillows.
The bathroom was OK with the usual amenities, plenty of good towels.
Beside the large writing desk + chair, there was also an arm chair which was awkwardly placed right next to the TV.
From the start we asked for an extra chair, so we could take our breakfast in the room, and a 2nd luggage rack. Both were delivered immediately.
Breakfast was very good with plenty of options : eggs, sausage patties, ham, biscuits with gravy, pancakes, bread, scones, bagels, fresh fruit, yogurt, oatmeal. Of course there were different fruit juices (didn't like the apple juice, sorry) and coffee and tea. 
We didn't go to the swimming pool because it is really tiny.
And wifi in the room was terrible. But they have a computer downstairs in the lobby and also wifi in the lobby is much better.
At the end of the corridor (2nd fl) there's a washing machine (1.75$) and a dryer (1.50$) for 1 hour.

  • Stayed July 2013, traveled as a couple
    • Value
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    • Cleanliness
    • Service
Helpful?
Thank dezdemona
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Josh G, Guest Relations Manager at Holiday Inn Express Hotel & Suites Rancho Mirage - Palm Spgs Area, responded to this review, September 11, 2013
We appreciate your time and patience Dezdemona taken to write a review after staying at our hotel.
We are glad to hear that the hotel met your expectations from the check in, all the way to your room accommodations. We do have a technical support team that could have assisted you with WiFi issues at the hotel. Besides standard WiFi, we have connection with Ethernet cable which is provided for you at the front desk free of charge. Our staff is always on standby ready to accommodate our guest needs from standard WiFi connections to future bookings. We pride ourselves in providing a memorable experience, to solidify a quality stay at our Hotel. Our hotel staff again, thanks you for the feedback that was provided.
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Level Contributor
30 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
Reviewed August 3, 2013

My husband and I had to visit Palm Springs two weeks ago and had no idea where to stay. We chose Holiday Inn Express based on other reviews and found this hotel to be perfect for us! It is close to a shopping place that has some great restaurants (including Cheesecake Factory) and also shopping. It is only 15 minutes tops to downtown Palm Springs and 10 minutes from the airport. The desk people were very kind, upgrading us to a better room and were extremely helpful with all our questions. The complimentary breakfast was good and the beds were very comfortable. We did not swim but looked at the pool area outside. It is a bit on the small side if you are a big family but it will do the trick.

  • Stayed July 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank nancyinRI
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Josh G, Guest Relations Manager at Holiday Inn Express Hotel & Suites Rancho Mirage - Palm Spgs Area, responded to this review, September 11, 2013
Thank you NancyinRI for choosing to stay at our hotel. We are glad you found the surrounding environment to your liking. Our Hotel is closely located to the River Complex which host plenty of restaurants and shopping in the area for local and visiting tourist. We again would like to thank you for positive feedback from your last stay with us.
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Los Angeles, California, United States
Level Contributor
13 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed July 28, 2013

Pleasantly surprised! Not a lot of square footage in the room but the high ceilings made it tolerable, and nice decor, microwave and fridge made our experience very decent. Air con was ice cold, room was quiet even though we were across from laundry room and next to the elevator. Decent breakfast too. We were in town for the Sara Evans concert at Agua Caliente, and this was a very nice, affordable stay!

  • Stayed July 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Terri H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Josh G, Guest Relations Manager at Holiday Inn Express Hotel & Suites Rancho Mirage - Palm Spgs Area, responded to this review, August 29, 2013
We appreciate, Terri H, the positive feedback and thank you for choosing to stay at our hotel. Our staff works very hard to deliver exceptional service to our guest. We are glad our accommodations met your standards; and happy to know that you had a good time while attending your concert. Again, the staff at Holiday Inn Express thanks you for taking the time to provide us with your feedback.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Huntington Beach, CA
Level Contributor
75 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed July 27, 2013

Great hotel for the price.

Pros:
A/C was ice cold (important when it's 109 outside), the hot breakfast was very good too and they even had bananas. The hotel is also located next to the River shopping center which hosts a number of great restaurants (Yard House & PF Chang's as well) and in the same parking lot is Applebee's, and across the street is the Spaghetti Factory. The River also has a movie theater if you are bored.

Cons: The only downside was that the pool was as hot as the spa. I really looked forward to jumping in a cool refreshing pool after a long hot days work, but that didn't happen.

  • Stayed July 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jim S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Josh G, Guest Relations Manager at Holiday Inn Express Hotel & Suites Rancho Mirage - Palm Spgs Area, responded to this review, August 29, 2013
Thank you Jim S. for taking the time and patience to inform us of your recent stay at our Holiday Inn Express property. We are glad that you enjoyed your amenities here with us and were able to find plenty of restaurants across from our location at The River Complex. We have relayed the information to our staff, and will work diligently to provide exceptional service to our guest.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Hotel & Suites Rancho Mirage - Palm Spgs Area

Property: Holiday Inn Express Hotel & Suites Rancho Mirage - Palm Spgs Area
Address: 71730 Highway 111, Rancho Mirage, CA 92270-4496
Phone Number:
Location: United States > California > California Desert > Rancho Mirage
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Family Hotel in Rancho Mirage
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Rancho Mirage - Palm Spgs Area 2.5*
Number of rooms: 80
Reservation Options:
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Holiday Inn Express Hotel & Suites Rancho Mirage - Palm Spgs Area CA - California Desert

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