Just got back from two nights, my first trip here since they opened the hotel. The hotel itself is very nice -- the rooms are large and modern, with nice step-in showers and two flat screens (one in the bathroom). I stayed in room 1000 and then room 511. Why two rooms? Well, because at midnight on night two, I requested a room change due to the screaming (and I mean screaming) child in the room next to me. The screaming and crying and hysteria was so loud and prolonged (40 minutes?) that I had to call the front desk and tell them that I feared for the child's safety. Here's how you know you are in a good hotel... THEY ACTUALLY SENT SECURITY TO CHECK IT OUT! Now, how often does that happen? (It turns out the child "was not used to sleeping in a strange bed," according to one of the two adults who answered the door "and her mother is not here." (Later I figured out that there was one toddler, one infant and three adults staying in that room. For the life of me, I'm sorry but I will never understand why people take small children to a casino hotel that has absolutely nothing for the kids to do, especially when Palm Springs is 10 minutes away with probably a million more appropriate kid-friendly places to stay.)
Security demanded to physically see the child and check it out for themselves. Oh, bless them. Because really, all I want to make sure is, well, you get it. After security left, the screaming continued ("The lambs, Clarice...") so I called the front desk and said, "Okay, that's it, move me." Again, to the hotel's credit, I was moved in 15 minutes (to a lesser quality room, but still, I give them total props.)
Overall, beds are very comfy, towels are fluffy, water is $5 a bottle in your room, there is no minibar to speak of (unless you ask them to pre-stock it), and there is a RIDICULOUS resort fee (so if you are quoted a price for a room, remember, that DOES NOT include the resort fee or tax).
I ate in the coffee shop, the steak restaurant, the deli and also got room service. The food is just so-so, especially at the steak restaurant (where I was served probably the worst piece of prime rib ever, along with an inedible bread pudding dessert). The hot dog at the deli was good (but the deli itself was scary filthy). It took room service 45 minutes to deliver a bowl of cereal and hot chocolate, which came lukewarm in a styrofoam cup.
The pool looked nice, although no one was swimming. And the spa has a long list of services, but I didn't go there either since I had come mostly for the gambling. And here's where my major complaint occurs... How many casinos SHUT DOWN about one-third of their machines after Saturday night? How many? I have played in casinos all over the world and my answer would be: None.
Until I got to Agua Caliente, which as a common practice (that I did not know about until I saw it for myself), literally TURNS OFF ONE-THIRD OF ITS SLOT MACHINES AFTER SATURDAY NIGHT. One-third, people. Not like two or three machines down for maintenance. Noooo. This place literally just turns them alllllll off. And why? I could get absolutely no explanation that made sense. Here's what I was told from the many people I asked: "That's what we always do." "I don't know." "We shut them down during the week." (Okay, I pointed out, but this is a Sunday....) "We only have those machines working when we have a concert." What? What!
As a result, the slot players were all jammed into the other side of the casino with many fewer machines to play (and if you play slots, you know how much "fun" that is....)
I had also gone to the 29 Casino during this same trip (15 minutes down the road) and that casino was absolutely humming with people and fun and all machines were working, etc. Agua Caliente paled in comparison, so be warned.
So if you want a nice hotel with good service and okay food, but don't care about the casino action, this is your place. Otherwise, stay here and play somewhere else.
- Official Description (provided by the hotel):
- All the pleasures of a luxurious, four-diamond destination are yours at Agua Caliente Casino Resort Spa in Rancho Mirage, California. Our beautiful 16-story resort includes our wildly popular casino, and has pools and well appointed cabanas, an exceptional spa, and a state-of-the-art concert theatre. Located only seven miles from Palm Springs International Airport and 130 miles east of Los Angeles off I -10 and Bob Hope Drive. ... more less
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- Also Known As:
- Agua Caliente Hotel Rancho Mirage
- Agua Caliente Casino Resort Spa Rancho Mirage, CA - California Desert