We stayed 1 night and we checked in late Saturday night - don't try to ask for late checkout otherwise you might be surprised with your bill. When I tried to call for reservation I asked for late checkout and they told me to ask when we check in, when we did check in I asked for late check out and told me to call the following day and ask, when Sunday came I asked for late check out and of course they said 'No'. I have stayed in my Resort & Spa that are 5 star and this place would not even accommodate your request. Don't even bother asking for the manager if you don't want to feel that you are speaking to a child.
I would not recommend ordering their steak from your room. We ordered a steak and it came burnt and when we complained, you would think they will credit the whole meal, they only credited partial. I've never heard of an supposedly elegant hotel crediting only partial of your meal when the entire meal was already ruined since that was our main course of that everning and because we were hungry and didn't want to order and wait.
If you see an overcharge on your bill, goodluck in trying to get credit of any kind. They say they will but you call again to follow-up, they will tell you all these things that you had supposedly signed before you check-in and therefore can not be refunded.
I would never recommend this to any of my relatives or friends especially if you don't want them to feel so unwelcomed.
- Official Description (provided by the hotel):
- All the pleasures of a luxurious, four-diamond destination are yours at Agua Caliente Casino Resort Spa in Rancho Mirage, California. Our beautiful 16-story resort includes our wildly popular casino, and has pools and well appointed cabanas, an exceptional spa, and a state-of-the-art concert theatre. Located only seven miles from Palm Springs International Airport and 130 miles east of Los Angeles off I -10 and Bob Hope Drive. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Expedia, Hotwire, Hotels.com, Booking.com, Orbitz, Travelocity, TripOnline SA, Jetsetter and HotelQuickly so you can book your Agua Caliente Casino Resort Spa reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Agua Caliente Hotel Rancho Mirage
- Agua Caliente Casino Resort Spa Rancho Mirage, CA - California Desert