The hotel is ok. A nice tower with a sad casino. However, we had a bad incident with our car. The valet returned our car to us with a huge scratch down the entire side of the car. When we pointed it out he went inside his booth and came out with a paper claiming the scratch had been there all along. No date or time or description on the paper. He had obviously just written it. We asked for a manger. He came out and claimed he would investigate and get back to us. He pointed out cameras that film cars as they arrive and told us that the valets would point to large scratches or dent on a car to indicate the problem if they filled out a tag. We said "great, show us the video". He then said he would not share the video. He also said not even local law enforcement have that privilege as the casino is run by the "sovereign nation". We replied that we would be happy to deal with the tribal police force. He said there was no tribal police force. Obviously he simply did not want to show the video and I am not sure about the legality or truth of his various claims. In any case, the true issue is that if you have any sort of problem at the valet (or maybe elsewhere on the property) you can expect this treatment. For this reason alone I would avoid this business.
- Official Description (provided by the hotel):
- All the pleasures of a luxurious, four-diamond destination are yours at Agua Caliente Casino Resort Spa in Rancho Mirage, California. Our beautiful 16-story resort includes our wildly popular casino, and has pools and well appointed cabanas, an exceptional spa, and a state-of-the-art concert theatre. Located only seven miles from Palm Springs International Airport and 130 miles east of Los Angeles off I -10 and Bob Hope Drive. ... more less
- Reservation Options:
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- Also Known As:
- Agua Caliente Hotel Rancho Mirage
- Agua Caliente Casino Resort Spa Rancho Mirage, CA - California Desert