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“Clean and comfortable.”

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Best Western Plus Heritage Inn Rancho Cucamonga/Ontario
Ranked #1 of 10 Hotels in Rancho Cucamonga
Certificate of Excellence
Reviewed April 21, 2014

I done a late check-in on a Saturday and was impressed with the location. It was walking distance to some nicer dining choices, however I didn't try them since I was going in to LA in the early afternoon the next day.
I was able to get a good rest on the bed and felt it was a newer property, but there was a sign somewhere indicating a renovation was underway. It is just a good choice in the Inland Empire also had a view from the 6th floor. I will stay again if in the area.

  • Stayed: April 2014, traveled as a couple
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Thank willys6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Heritage8179, Manager at Best Western Plus Heritage Inn Rancho Cucamonga/Ontario, responded to this reviewResponded May 7, 2014

Dear Mr. Willys,

We appreciate your time to write a review about your recent stay. It is not only a good review but very informative.

Yes the hotel is strategically located in walking distance to all businesses around this area.

We believe it is very convenient for everyone.

We hope to see you stay with us again soon.

We can assure you we will provide the outstanding service to you as always.

You may call the hotel direct at 909-466-1111 for your reservation if you have a plan to visit this area in the future.

Thank you again for your review. We hope you have a beautiful day today.

Sincerely,


Herman Wuysang
Operation & Sales Manager
Best Western Plus Heritage Inn
Rancho Cucamonga/Ontario

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372 - 378 of 509 reviews

Reviewed April 17, 2014

We used Rancho Cucamonga as a stop over on our way to Vegas and this hotel fit the bill nicely. Easy check in and the hotel and surrounds were clear and well maintained. The room was your standard hotel room along with the bathroom. They were clean and well maintained as well. There are plenty of food choices nearby and the complimentary breakfast was well stocked and plentiful. For the price and location it was a good value choice.

  • Stayed: March 2014, traveled with family
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Thank McGeepers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Heritage8179, Manager at Best Western Plus Heritage Inn Rancho Cucamonga/Ontario, responded to this reviewResponded May 7, 2014

Dear Mr. McGeepers,

Thank you for writing an excellent review about your recent at our property. We are glad to know you have a wonderful stay with us.

We hope to see you stay with us again soon. We promise to provide you with the best service like we always do.

Please call the hotel direct at 909-466-1111 for your reservation if you have a plan to visit this area again.

Thank you again for your nice review. We hope you have a wonderful day.

Sincerely,


Herman Wuysang
Operation & Sales Manager
Best Western Plus Heritage Inn
Rancho Cucamonga/Ontario

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 8, 2014

I stayed at this Best Western, I usually look for BW in areas I stay. I travel alone so safety is my main concern, I felt very safe in this Inn and in the surrounding area. There was every thing you would need nearby!

  • Stayed: March 2014, traveled solo
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Review collected in partnership with Best Western
Thank aztecrose06
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Heritage8179, Manager at Best Western Plus Heritage Inn Rancho Cucamonga/Ontario, responded to this reviewResponded May 6, 2014

Dear Valued guest,

Thank you for taking your time writing the review about your recent stay at our property.
We are grateful to know you have a wonderful stay with us. This is what we always like to hear from our guest by the end of the day. We strive but we always survive.

Our main goal is to create a memorable and an enjoyable stay to our guest. I can assure you we work very hard every day to provide the best service to you. It is not just a promise but a commitment.

We hope to see you stay with us again soon. Please call the hotel direct at 909-466-1111 for your reservation if you have any plan to visit this area again.

Thank you again for your nice words about our hotel and service.

We hope you have a wonderful day today.

Sincerely,

Herman Wuysang
Operation & Sales Manager
Best Western Plus Heritage Inn
Rancho Cucamonga/Ontario

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 6, 2014

Just ok...and a little creepy. Rooms are dark and have been redone. Organization of the furniture and fridge/micro were uncomfortable.

Visit started with a dirty room. Dried urine on toilet seat and hair with something sticky under the phone. Bathroom mirror was filthy and the tub had some water droplets still in it. Our check in was around 8-9 pm...so this was strange. Problems with keys not working also. Yes Breakfast was free but what a waste of calories with powdered eggs! Head down the road and save your gut. Would never stay again. Rather pay $20-$40 more and get a nicer hotel. Also, the beds had a very thin blanket on them, not the comfy down comforters that it looks like in photos. They provided plenty of pillows but they were all the same ...one big fluffy lump. Lot of noise from neighbors from thin walls.

  • Stayed: April 2014, traveled with friends
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Thank ClammynArizona
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Heritage8179, Manager at Best Western Plus Heritage Inn Rancho Cucamonga/Ontario, responded to this reviewResponded April 7, 2014

Dear Valued guest,

I like the picture for your profile. They are so cute.

I hope everything is going very well with you and your family.

I also would like to personally apologize to you for not meeting your high expectation about our hotel and service.

I am shocked when I read your review.

This is Best Western Plus Heritage Inn hotel and we practice a very high standard.

We work extra miles to provide only the FRESH, CLEAN, HYEGENE AND FUNCTIONAL rooms to our valued guests.

Every room must pass three layers of quality assurance check before it can be put back on the market. We have three (3) peoples every day to check every room. It is once again to ensure the room is ready and clean.

This is not just a statement but our promise, commitment and assurance to every guest. This is what we do every day.

Regardless of that please know your comments have been reviewed in detail by the management for more improvement.

Once again I appreciate your patronage and I hope you will stay with us again in the future.

I can assure you we will do everything we can to make your stay more comfortable and enjoyable.

You may call the hotel direct at 909-466-1111 for your reservation if you have a plan to visit this area again.

Please do not hesitate to contact the hotel and speak with me directly for any question, suggestion or concern.

Thank you again for your review. I hope you and your family have a wonderful day.


Sincerely,


Herman Wuysang
Operation & Sales Manager
Best Western plus Heritage Inn
Rancho Cucamonga/Ontario

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 3, 2014

Stayed there in our way to Las Vegas. Hotel is located near a few restaurants. Breakfast is BW standard breakfast, breakfast room was clean and well served.
Will definitely consider this hotel while bring the area again.

Stayed: March 2014, traveled on business
Thank Andreas H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Heritage8179, Manager at Best Western Plus Heritage Inn Rancho Cucamonga/Ontario, responded to this reviewResponded April 7, 2014

Dear Andreas,

Thank you very much for taking the time to write a review about your recent stay at our property.

We are happy to hear you have a wonderful stay with us and a great service from our front desk agents.

We take a note your feedback about our breakfast service.

We can assure you, it will be reviewed by the management for more improvement.

We hope to see you stay with us again soon.

We can assure you every team member will work harder to provide the best service to you.

Our hotel direct line is 909-466-1111 if you need to reserve the room for your future stay.

Thank you again for your excellent review.

We hope you have a wonderful day.


Sincerely,

Herman Wuysang
Operation & Sales Manager
BEST WESTERN PLUS Heritage Inn Rancho Cucamonga/Ontario

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 2, 2014

  • Stayed: March 2014, traveled as a couple
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Review collected in partnership with Easytobook.com
Thank Erintheresa25
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Heritage8179, Manager at Best Western Plus Heritage Inn Rancho Cucamonga/Ontario, responded to this reviewResponded April 7, 2014

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed April 1, 2014

The Best Western in Rancho Cucamonga is huge, and very centrally located. It is right across the many stores like Old Navy, Ross and Pier 1, Victoria Gardens and also lots of restaurants nearby on the main drag Foothill Blvd. The parking area is vast and free and can accommodate lots of cars-the hotel has a ballroom and meeting space so the easy in and out plentiful parking is a blessing. The lobby is spacious and is the hubbub of activity with guests checking in, the event at the ballroom, and guests going to the pool. Down the hall is the breakfast area where they serve their free breakfast of eggs, sausages, pancakes, cereals, yogurt, fruit, coffee and juices. What a great value for families or groups travelling together! The rooms are also big, with large closet, dresser, fridge, microwave, workdesk, lounge chairs and a big comfortable bed. The bathroom is stocked with Pantene and Vaseline toiletries, well known brands, and iron/blowdryer.
So centrally located and very good value for the price!

Room Tip: High floors for quiet!
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  • Stayed: March 2014, traveled with family
    • Value
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Thank RichieSel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Heritage8179, Manager at Best Western Plus Heritage Inn Rancho Cucamonga/Ontario, responded to this reviewResponded April 7, 2014

Dear Richie,

Thank you very much for taking the time to write a review about your recent stay at our property.

We are very happy to know you have a wonderful stay with us and a great service from our team members.

We love to see you come and stay with us again in near future.

We promise we will work very hard to maintain our service quality to you and every guest.

Our hotel direct line is 909-466-1111 if you need to reserve the room for your future stay.

Thank you again for your excellent review.

We hope you have a wonderful day.


Sincerely,

Herman Wuysang
Operation & Sales Manager
BEST WESTERN PLUS Heritage Inn Rancho Cucamonga/Ontario

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Best Western Plus Heritage Inn Rancho Cucamonga/Ontario

Address: 8179 Spruce Ave, Rancho Cucamonga, CA 91730-3818 (Formerly BEST WESTERN PLUS Heritage Inn Rancho Cucamonga/Ontario)
Phone Number:
Location: United States > California > Rancho Cucamonga
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Family Hotel in Rancho Cucamonga
#1 Best Value Hotel in Rancho Cucamonga
#3 Romantic Hotel in Rancho Cucamonga
#3 Business Hotel in Rancho Cucamonga
Price Range: $107 - $185 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Best Western Plus Heritage Inn Rancho Cucamonga/Ontario 2.5*
Number of rooms: 115
Official Description (provided by the hotel):
Located in the heart of Rancho Cucamonga, California, the Best Western Plus Heritage Inn is located just a short distance from many entertainment, shopping, and dining options including Victoria Gardens Shopping Center. ... more   less 
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Also Known As:
Best Western Rancho Cucamonga
Rancho Cucamonga Best Western

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