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“Great Place to Stay”

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Hilton Garden Inn Ontario / Rancho Cucamonga
Certificate of Excellence
Joliet, United States
1 review
“Great Place to Stay”
Reviewed May 16, 2014

I visit this hotel on a monthly basis. The team at the Rancho Hilton Garden are great. They are very warm and welcoming whenever I arrive. They know me by my first name and are always available with any needs I have. The facility is kept up well and the rooms are always clean. The hotel is also in a great location. There are many resturants to choose from within walking distance and there is a huge mall just across the street.

  • Stayed May 2014, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Eric K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Heather C, Manager at Hilton Garden Inn Ontario / Rancho Cucamonga, responded to this review, May 27, 2014
Dear Eric K,
Thank you for taking the time to share your experience with us here on TripAdvisor. It’s wonderful to hear that you were so impressed with the service you received while at the Hotel, and I will be sure to share your compliments with our entire team.

Again, thank you for your review of our Hotel, we look forward to welcoming you back soon.

Sincerely,
Heather Cristler
Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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484 reviews from our community

Traveler rating
    281
    136
    37
    16
    14
See reviews for
125
82
35
211
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (43)
Date | Rating
  • Chinese (Traditional) first
  • Czech first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Atlanta, Georgia, United States
Level Contributor
30 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed May 11, 2014 via mobile

I was originally walked from this hotel upon arrival, yet the front desk associate was more than gracious and helpful for the mishap. She went above and beyond the call of duty to make sure I was taken care of. I would highly recommend this hotel if you are staying in the Rancho Cucamonga area. Thank you for all you did to make my stay great!

  • Stayed May 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank jamiejamal1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Heather C, Manager at Hilton Garden Inn Ontario / Rancho Cucamonga, responded to this review, May 27, 2014
Dear jamiejamal1,
Thank you for posting your kind review here on TripAdvisor. I am sorry to hear that you had to experience a walk however am pleased to see that you were treated with so much hospitality from our front desk staff upon your return. We hope to welcome you back soon.

Sincerely,
Heather Cristler
Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
117 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed May 6, 2014

We stayed at hotel for a weekend trip, the hotel is nice and clean with a pool and friendly staff. It is an hour drive from LAX, where we flew into and probably fifteen minutes away from Ontario Airport. The area is nice, other hotels within the walking distance, there is also a lot of restaurants within walking distance.

Room Tip: We were on the second floor
See more room tips
  • Stayed May 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank tasyed786
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Heather C, Manager at Hilton Garden Inn Ontario / Rancho Cucamonga, responded to this review, May 27, 2014
Dear Tasyed786,
Thank you for taking the time to leave us your feedback here on Trip Advisor. I am so glad that you enjoyed your stay with us and found our hotel location to be convenient. Thank you for your compliments of your friendly staff, I will be sure to pass on your kind words.

Kind Regards,
Heather Cristler
Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Mateo, United States
1 review
Reviewed May 2, 2014

I really enjoyed staying here. The lobby is inviting and comfortable to hang out while waiting for co-workers or getting some work done. The breakfast could have better options but what they have was a decent bargain.

  • Stayed April 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Davin C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Heather C, Manager at Hilton Garden Inn Ontario / Rancho Cucamonga, responded to this review, May 20, 2014
Dear Davin C,
Thank you so much for taking the time to leave us your feedback. We are glad you enjoyed the amenities of the hotel. Your In breakfast suggestion will be shared with our management team to ensure we may improve in this area. We look forward to welcoming you upon your return.

Thank you,
Heather Cristler
Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
glendale, United States
2 reviews
Reviewed April 30, 2014

The are is nice with alot of options for entertainment close by the staff if friendly and the hotel is well kept my son enjoyed the indoor pool because the weather was a bit chilly over the weekend of our stay

  • Stayed April 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Tristian P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Heather C, Manager at Hilton Garden Inn Ontario / Rancho Cucamonga, responded to this review, May 20, 2014
Dear Tristian P,
Thank you for taking the time to review your recent stay with us. We are so happy to hear that you enjoyed your stay with us as well as our location and staff. Im glad you found our indoor pool and jacuzzi to come in handy with the cold weather outside. Thank you again for your review and I hope to have an opportunity of welcoming you back again soon.

Kind Regards,
Heather Cristler
Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
LAS VEGAS, United States
1 review
Reviewed April 22, 2014

my husband and I have Been staying at this location off and on bout once every 6 TO 8 weeks for the last 5 years. Bout 6 MO ago we noticed one of the front desk gentlemen wasn't there when we inquired they said he took a leave when we stayed last TIME HE STILL REMEMBERED US THATS WHAT I CALL GOOD PERSONAL SERVICE HE SEES THOUSANDS OF PEOPLE AND TO REMBER US MADE US FEEL SPECIAL

  • Stayed April 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Andrew S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Heather C, Manager at Hilton Garden Inn Ontario / Rancho Cucamonga, responded to this review, May 20, 2014
Dear Andrew S,
Thank you so much for leaving us your feedback here on TripAdvisor. I am happy to hear that you enjoyed your stay with us and that you found the exceptional service of our front desk clerk to make you feel at home! We hope when back in the area that we can welcome you back to the Hilton Garden Inn Rancho Cucamonga!

Warm Regards,
Heather Cristler
Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
west jprdan, United States
2 reviews
Reviewed April 17, 2014

Mike the bartender is a great guy with a genuine, warm and pleasant demeanor. I always have drinks there just because of him. He makes being on the road, which is an unpleasant grind a little more tolerable. He remembers me and I do appreciate his personal touch, give him a raise

  • Stayed April 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Kenneth H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Heather C, Manager at Hilton Garden Inn Ontario / Rancho Cucamonga, responded to this review, May 20, 2014
Dear Kenneth H,
Thank you for taking the time to write such a kind review here on TripAdvisor. We are pleased to hear that you enjoy your stays with us and that Mike is able to provide such an enjoyable experience for you. We hope to welcome you back soon.

Sincerely,
Heather Cristler
Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Ontario / Rancho Cucamonga

Property: Hilton Garden Inn Ontario / Rancho Cucamonga
Address: 11481 Mission Vista Dr, Rancho Cucamonga, CA 91730-6056
Phone Number:
Location: United States > California > Rancho Cucamonga
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in Rancho Cucamonga
#3 Family Hotel in Rancho Cucamonga
#4 Romantic Hotel in Rancho Cucamonga
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn Ontario / Rancho Cucamonga 3*
Number of rooms: 122
Official Description (provided by the hotel):
Centrally located near the intersection of I-15 and I-10, the Hilton Garden Inn Ontario/ Rancho Cucamonga hotel lets you make the best of your time in Central Southern California. When you stay here, you are only four miles from Ontario International Airport and within easy reach of nearby corporations, restaurants and shopping. Keep connected with complimentary WiFi and 24-hour business center. Stay active with a workout in the fitness center and a swim in the pool. Refuel with a cooked-to-order breakfast and dinner in the Great American Grill(R) restaurant. Three flexible function rooms and a dedicated events team will help make sure your Rancho Cucamonga, CA meeting or event goes without a hitch. ... more   less 
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Also Known As:
Hilton Garden Inn Ontario / Rancho Cucamonga Hotel Rancho Cucamonga
Hilton Rancho Cucamonga
Rancho Cucamonga Hilton

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