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“Affordable Gem”

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Hilton Garden Inn Ontario / Rancho Cucamonga
Ranked #2 of 10 Hotels in Rancho Cucamonga
Certificate of Excellence
Reviewed October 18, 2013

If you are looking for modern, clean, reasonably-priced, convenient (yet away from the Interstate) hotel, this is a great place stay. With a clear view of the San Bernandino Mountains out the back to the west and the Ontario Mills Mall out the front door with places where you could actually walk to shop and eat (in California!), this hotel was perfect for us as we were attending a college sporting event in the area. Staff is very friendly, rooms are nicely appointed (although open vent between adjoining bathrooms was unusual), and a nice size fitness room with plenty of cardio machines, free weights and space. Only negative was the breakfast. Servers were literally running around to keep up with tables and also at this hotel, they did not have a self-serve buffet for eggs/bacon/sausage/has browns as at other Hilton Garden Inns where we have stayed. Also, coffee was not available until close to 6:30 the morning we were there.

Room Tip: Get room facing west towards the mountains.
  • Stayed: October 2013, traveled as a couple
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Thank mcadoo11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Heather C, Manager at Hilton Garden Inn Ontario / Rancho Cucamonga, responded to this reviewResponded October 25, 2013

Dear Mcadoo11,
Thank you very much for the kind review you posted here on TripAdvisor. We are so happy to hear you enjoyed your stay with us here at the Hilton Garden Inn Rancho Cucamonga. I appreciate the compliments of our staff, I will pass on your kind words. I am sorry for the experience you had during breakfast. We take your feedback as an opportunity to improve in this area. Thank you again for your review.

Kind Regards,
Heather Cristler
Operations Manager

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Reviews (509)
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373 - 379 of 509 reviews

Reviewed October 15, 2013

Check In was Easy, Hotel was clean, It has a bar and restaurant, and is in a great location. I wish it had makeup mirrors, but it did not. There is so much to do in the area, Ontario Mills Malls and Victoria Gardens are very close, Several restaurant that are walking distance from the hotel. Olive Garden,Red Lobster, Famous Dave's BBQ, BJ Brewhouse. Wells fargo was across the street with a kohl's and Target and pet smart.

  • Stayed: October 2013, traveled solo
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Review collected in partnership with Hilton Garden Inn
Thank Whiskeyswoman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Heather C, Manager at Hilton Garden Inn Ontario / Rancho Cucamonga, responded to this reviewResponded October 23, 2013

Dear WhiskeysWoman,
Thank you for posting your kind review here on TripAdvisor. We are so pleased to see that you enjoyed your stay and the great location of our hotel. It really is in the prime location for great shopping and wonderful restaurants! We hope to welcome you back soon.

Kind Regards,
Heather Cristler
Operations Manager

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Reviewed October 15, 2013

I stayed at this hotel for 2 weeks for a business trip, and was very satisfied. My room was very clean and cozy, the fitness center was great with cardio machines and free weights, and although I did not use the pool, it looked nice and had a hot tub. The breakfast every morning was very convenient, and made to order. I would absolutely recommend his hotel.

  • Stayed: October 2013, traveled on business
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Review collected in partnership with Hilton Garden Inn
Thank 536hillaryi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Heather C, Manager at Hilton Garden Inn Ontario / Rancho Cucamonga, responded to this reviewResponded October 23, 2013

Dear A TripAdvisor Mamber,
Thank you so much for taking the time to leave us your feedback. It is good to know you like our great location. It is our goal to consistently provide superior service and accommodations at our hotel and your comments are very important to us. We hope to see you again soon.

Sincerely,
Heather Cristler
Operations Manager

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Reviewed October 14, 2013

The Hilton Garden Inn in Rancho Cucamonga, CA provides a very family type experience. The folks there remember your name, are personable, and will go above and beyond to assist with you Hotel needs. From the time the staff says good morning to the time they tell you your wake up call is all set, goodnight; it is a very positive and relaxing experience.

  • Stayed: October 2013, traveled on business
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Review collected in partnership with Hilton Garden Inn
Thank Gene B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Heather C, Manager at Hilton Garden Inn Ontario / Rancho Cucamonga, responded to this reviewResponded October 23, 2013

Dear Gene B,
Thank you so much for taking the time to post such a kind review here on TripAdvisor. I appreciate the compliments regarding our staff being fantastic and always very helpful and polite. Your comments are highly valuable to us and will assist us in our continuous efforts to maintain and improve the service level we aim for. I am pleased to know that you had a satisfactory stay at our hotel. We hope to welcome you back soon.

Warm Regards,
Heather Cristler
Operations Manager

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Reviewed October 13, 2013

This Hilton Garden Inn is has well maintained grounds and lobby area. We were in room #312 for 2 nights and the bed was absolutely horrific. After the first night, I notified Laura at the front desk that the bed mattress had some sort of defect and that it felt as though you were sleeping on a hill. A maintenance worker named Chris can to see if the bed could be adjusted and fixed (each side of their beds can be adjusted for softness or firmness). The issue was not resolved and they said no other room was available. This bed should have been dealt with long ago and replaced. How many other beds at this property are like this? The entire idea behind staying at a property is to sleep, so the bed should be the number one priority and checked on a daily basis.
If you like sleeping on a hill and rolling from the edge to the middle of your bed, then this is your place. Just request room #312.

  • Stayed: October 2013, traveled as a couple
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Thank atdesign1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Heather C, Manager at Hilton Garden Inn Ontario / Rancho Cucamonga, responded to this reviewResponded October 23, 2013

Dear Atdesign1,
On behalf of the Hilton Garden Inn I would like to apologize for the aspects of your experience that fell short of expectations. We are very sorry to hear about the issue you had with your bed. Our hotel prides itself on the quality of experience we provide to our guests and it is concerning whenever we fall short. We will take your comments to as an opportunity to improve on this matter. Thank you for taking the time to post your review.

Kind Regards,
Heather Cristler
Operations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 8, 2013

The hotel is in a quiet area, away from traffic noise. There is a BJs Restarant right across the parking lot, so very convenient. The room was clean and comfortable. The check in experience was quick, and the clerk friendly.

  • Stayed: October 2013, traveled with family
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Review collected in partnership with Hilton Garden Inn
Thank John W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Heather C, Manager at Hilton Garden Inn Ontario / Rancho Cucamonga, responded to this reviewResponded October 10, 2013

Dear John W,
Thank you very much for taking the time to post a review on TripAdvisor. We are so happy to hear that you enjoyed your experience with us here at the Hilton Garden Inn Rancho Cucamonga. Hope to have you back soon!

Kind Regards,
Heather Cristler
Operations Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 7, 2013

We had a wedding in Claremont on Friday and a wedding in Long Beach on Saturday, so this location (also being close to Ontario Airport) was perfect. With the two weddings, we needed both an early check-in and a late check-out on three rooms and the hotel was very accommodating. The staff was very friendly and helpful. Although we didn't have the time, there are great restaurants and shopping in the immediate area. The hotel was quiet, very clean and bedding/pillows were very comfortable. In room coffee maker, microwave and frig. Plenty of parking in well lit lot. I've seen some mixed reviews on their breakfast, but we all thought the breakfast offering and service was excellent, with hot cooked to order omelettes. We would highly recommend Hilton Garden Inn Ontario/Rancho Cucamonga.

  • Stayed: October 2013, traveled with family
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Thank Judi A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Heather C, Manager at Hilton Garden Inn Ontario / Rancho Cucamonga, responded to this reviewResponded October 10, 2013

Dear Judi A,
Thank you so much for you kind review. We are pleased to hear that our staff was able to accomodate your early check in as well as your late check out. We are definitely in a great location with all the shopping and restaurants close by, hopefully you can visit us again soon and be able to enjoy some time in the area. Thank you for your kind words about our staf. Hope to see you back soon.

Sincerely,
Heather Cristler
Operations Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Ontario / Rancho Cucamonga

Address: 11481 Mission Vista Dr, Rancho Cucamonga, CA 91730-6056
Phone Number:
Location: United States > California > Rancho Cucamonga
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in Rancho Cucamonga
#3 Family Hotel in Rancho Cucamonga
#4 Romantic Hotel in Rancho Cucamonga
Price Range: $120 - $289 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hilton Garden Inn Ontario / Rancho Cucamonga 3*
Number of rooms: 122
Official Description (provided by the hotel):
Centrally located near the intersection of I-15 and I-10, the Hilton Garden Inn Ontario/ Rancho Cucamonga hotel lets you make the best of your time in Central Southern California. When you stay here, you are only four miles from Ontario International Airport and within easy reach of nearby corporations, restaurants and shopping. Keep connected with complimentary WiFi and 24-hour business center. Stay active with a workout in the fitness center and a swim in the pool. Refuel with a cooked-to-order breakfast and dinner in the Great American Grill(R) restaurant. Three flexible function rooms and a dedicated events team will help make sure your Rancho Cucamonga, CA meeting or event goes without a hitch. ... more   less 
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Also Known As:
Hilton Garden Inn Ontario / Rancho Cucamonga Hotel Rancho Cucamonga
Hilton Rancho Cucamonga
Rancho Cucamonga Hilton

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