I had to go into town for something less-than-pleasant, and was encouraged by my boyfriend to stay somewhere nice. Since I was going to be stressing about the actual errand, I was looking for pleasant accommodations. I specifically chose this hotel because of the on-site restaurant and room service combined with its proximity to the places I would need to be. The daily bottled water was a plus. The Sheraton has a good reputation, and the reviews on Yelp were good, so I gave it a shot (Other hotels I had considered were the Doubletree in Claremont and Casa 425, also in Claremont). When I arrived, my room was ready and I was offered a top-floor room. Everything I needed was there - water, tea, coffee, toiletries, etc. The room temperature on arrival was comfortable but stuffy (the air was not on). I was heading out anyway so turned it on and got ready to leave. First night was good.
When I returned to my room the next day, my coffee and tea had not been replenished by room service, nor had they left the bottle of water. I had used the whole travel-size bottle of lotion, but that was not replenished either. So I charged a bottle of water to my room on the way back out and, while annoyed, didn't think anything further of it. Later that day, I came back and wanted to order dinner (room service), but didn't have a room service menu. I called down to the front desk to ask for one, but was told I didn't need one. Since the restaurant was not open (it was about 6:30 pm), I wouldn't be able to get room service. I walked around, but there was nothing really easy within walking distance. I stopped at a small mexican restaurant attached to the gas station and got food to go.
The next morning I head out again, and again, upon later arrival in my room, had no coffee. As I left again, I saw a housekeeper and asked her to stock my room with coffee, tea, water, etc. When I came back, I noticed she had placed coffee packets in my room but nothing else. On my way out again, I stopped at the front desk and asked that they would refill whatever the housekeeper had not. When I came in for the night, I had creamer packets but still no cups. I called down to the front desk and asked them to bring up some cups. Finally, I had the full setup to make a cup of coffee. None of the 3 days I was there did I get the paper that was promised. When I mentioned the issue about the coffee on checkout, the only reply I got was a half-hearted "OK, I'll let the housekeeper know". I didn't expect a giant refund or anything, but a sincere apology would have been nice.
The room was nice and clean, and I had a good view. When I *did* get room service for breakfast, it was quick and tasty (Much quicker than my experience going down to the restaurant to get breakfast). The staff was friendly. It was pleasantly quiet, regardless of the large parties that were going on in the hotel.
I would not stay at this hotel again. I didn't ask for any special accommodations, and I feel like if they consistently are unable to do daily tasks such as refill coffee, I wouldn't be able to trust that they *could* make special accommodations. I know in the grand scheme of things coffee isn't the biggest deal, but I felt like it was a fight to actually get it, and it would have been nice to ease into my day by having a cup of coffee or two while I was still in my pajamas. Instead, I had to go out and find coffee, which of course means getting dressed and taking a short drive. If the simple things can't be done well, I feel like I couldn't get anything extraordinary from this hotel.
- Official Description (provided by the hotel):
- Four Points by Sheraton Ontario Rancho Cucamonga. Close to Ontario Convention Center, Victoria Gardens, Auto Club Speedway, Hyundai Pavilion, Citizens Business Bank Arena, San Manuel Amphitheatre. ... more less
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- Also Known As:
- Four Points By Sheraton Ontario-Rancho Cucamonga Hotel Rancho Cucamonga
- 4 Points By Sheraton Ontario-Rancho Cucamonga
- Four Points Rancho Cucamonga